Hello, pardon me for asking, I only aim to be sure regarding the complaint. Have you experienced any technical issues when you say, "I can't go into complaints", please?
If so, please provide further details and we will try to look into this.
Thank you so much for your kind consideration of the others. I only wish there was a way I could assist you, if only with the deposit bonus you were not given when you made the deposit. In my opinion, that is really unfair.
Ja jeg kan ikke komme ind på linket! Det giver mig en fejl!
oh, okay, so Radka had the right feeling that it could be some technical issue. I will try to post the link to you again here 👈, and if the issue still continues, please write to complaints@casino.guru or you can even post a screenshot of the error message it gives you when trying to open the link here.
Please let us know, and we will find the solution.
Efter 15 dage med at vinde 2400 euro og vente, bandt de mig, fordi jeg foretog to indbetalinger med min kones kort... Jeg havde sendt alle dokumenterne som ønsket af dem og tog endda billederne med den betalte fotograf
Hvad skal jeg gøre
Dear player,
finding this forum was indeed a good call. There is, however, a few bad news I have to tell you now.
One of the most important casino rules says, "Only use bank accounts and credit cards that are in your name."
The thing is: casinos have to fight activities like money laundering or card abuse. Hence, always read the rules before playing at any online casino to determine what is expected of you. Saying you were unaware of the rules will not get you very far, I fear, especially if you verified your acknowledgement of them by creating a casino account, which is also a standard step in the registration process.
The act of impersonating someone else through the KYC (Know Your Customer) verification process is analogous to using someone else's payment method. This, in my opinion, was the point at which the casino was positive that the card was not yours.
I'm really sorry you made this avoidable mistake; frankly, there is little you can do to fix that.
At least let me help you with other casino basic rules.
Read the guide called "Introduction to Online Casinos" 👈👈
I'll be here to answer your questions if you have some.
Godmorgen, jeg har ventet i 6 dage på mine gevinster efter 14 dages kontobekræftelse. De lover dig hurtige udbetalinger for VIP-spillere. I stedet er det bare et fupnummer, ingen spor af mine penge, og de fortæller mig, at jeg skal vente inden for 14 dage. Hvad mere alvorligt er, jeg lider af ludomani, jeg sendte lægeerklæringen for to måneder siden. De gør grin med mig og siger, at de har sendt mig en e-mail for annullering, som aldrig ankom. Mens alle deres e-mails ankommer dagligt. Hjælp mig venligst, jeg vil have mine penge hurtigt som de lovede. Og jeg vil lukke denne konto. Respekt for mit barn og sundhed frem for alt
Dear palyer.
It is sad to hear such an experience firsthand. Am I assuming correctly you have self-excluded from the AAMS-licensed casinos, thus ended up in a completely unlicensed one?
Well, I searched their rules for advice on how to proceed with the account closure specifically for addicted people, but it seems there is nothing preventing this situation. I fear the only way to deal with it is to submit a complaint within our Complaint Resolution Center. Just be prepared; the process takes some time, and we won't be able to help you as quickly as you would most likely expect.
Playing in a fresh casino always contains a bit of a risk, and I hope we will find someone from the casino willing to cooperate.
Submit the complaint here 👈, don't worry it is free. As I said, not much else to do at the moment.
Perhaps you can try to set up zero pay limits on all of your registered payment options to prevent further deposits. You may also try to ask someone you trust to change your casino password and keep you away from your registration email until the account gets finally blocked.
Do you have any other ideas on mind?
mange tak for din hjælp. Jeg vil nu indgive en klage, og i mellemtiden vil jeg ændre min adgangskode! God idé. Tror du, jeg får mine penge fra dem? Jeg har brugt for meget. Mange tak
With all possible honesty, I hope the matter regarding the withdrawal will end up resolved pretty soon.
Yet, it would be highly irresponsible to promise you that. In the mean time, however, try to get yourself entertained by anything available. Start watching a new series of popular shows. Take your children outside for a walk; go to the zoo. Just try to get gambling out of your head, even for a while. It must be really hard, and I understand time seems to be your great enemy. I would also try to set the limits, just as precaution. If the casino does not allow you to do so, try to set an online purchase limit on your card, and try the same for an e-wallet.
How are you feeling, anyway? Do you have someone close around to help you out?
mange tak for din hjælp. Jeg vil nu indgive en klage, og i mellemtiden vil jeg ændre min adgangskode! God idé. Tror du, jeg får mine penge fra dem? Jeg har brugt for meget. Mange tak
siden for at åbne en klage indlæses ikke
Good morning,
I thought I should check on you early in the morning. Well, not sure what seems to be the matter with the link, but could you try to use this one, please?
https://casino.guru/complaints/create
Alternatively, access the complaint section and hit "create a complaint". The button is there.
The other option is to locate the button in your account - tab "complaints".
I just hope you did not find a technical bug on our site. Would you kindy send me a screenshot showing the full screen after you clicked or tapped the button, please? Just incase. We are at community@casino.guru
Jeg er alene, og det er meget mistænkeligt. Hjælp mig venligst, det er den eneste platform, som jeg ikke kan blokere. De lovede hurtig betaling, der gik 6 dage. Hjælp mig med at få mine penge og lukke dem
behage. Jeg fortsætter med en klage
linket virker ikke!
Thank you. Frankly, such a screenshot is not very helpful because it does not even show the URL. I have never seen this before, to be honest. Which aforementioned option resulted in this white emptiness, please?
1) your account - tab "complaints"
2) direct link I sent you
3) complaint section - button "submit complaint"
In any case, let's try something else: I suggest you try a different browser or device if you only use a smartphone; switch to a PC, please. Clean up the cookies and temporary files or access the link through.
In case none of this works, which would be highly annoying, please explain your current situation at complaint@casino.guru and ask them to submit the complaint for you.
Regarding the casino issue, any luck closing your casino account, please?
Jeg prøver med en anden browser. De tillader mig ikke at lukke
Ok. It would be really helpful to know which variant does not work. Maybe if you could capture a video and then send it to me at community@casino.guru, we may find something. Also add your current IP address, please. I'll forward it to our tech team.
To locate the IP, I suggest: https://whatismyipaddress.com/
About the casino, are you still in contact with anyone there? What was the last response to your account closure request?
Godmorgen,
Jeg er ved at blive skør med Winnita for at verificere mine dokumenter og for at kunne hæve mine 3000 euro vandt, jeg har sendt mindst tyve gange, hvad der blev anmodet om, men de fortsætter med at afvise bekræftelsen ved at gøre op om, at billederne ikke er i high definition (2,5 MB i gennemsnit), jeg tror, at den eneste løsning er at rapportere dem, da du taler med operatører, og de gentager de samme ting til dig.
Hello,
I checked your complaint briefly, and it seems the casino is more concerned about the card missing your name on it. Though I must say I was quite surprised, the casino seemed to avoid your direct question about which document has and has not been approved. Do you perhaps come across any updates yet?
Do let us know, please.
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