Winnita Casino – generel debat (side 13)

Hi, I guess I understand what you mean, but I see that a bit differently for example. The rules exist so you know what you cannot do—you know that in advance, correct? First, you make the deposit, with no verification involved, and then you go through the whole KYC process because the associated withdrawal triggered the verification. That's why the casino is usualy not aware of you using someone else's card unless the KYC (Know Your Customer) has finished.

But hey, if the casino decides they will pay, I see no reason for further delay. I also hope it's all going to be okay. So please, let me know how it proceeds.

Jeg ønsker absolut ikke at starte en kontrovers, og jeg ved udmærket godt, at jeg lavede en fejl med kortet i starten. Min mening er dog, at KYC-proceduren bør starte med det samme, ved indbetaling og for ethvert beløb. Hvis ejerskabsreglen er så streng, bør den altid gælde: at acceptere indbetalinger uden verifikation og kun blokere udbetalinger skaber en alvorlig ubalance.

Jeg håber virkelig, at casinoet udbetaler pengene, og jeg giver dig en opdatering, så snart jeg ved noget!

Jeg ville også gerne tilfredsstille min nysgerrighed: hvorfor er der så stor forskel på en udbetaling på €100 (næsten øjeblikkelig) og en på €2.000? Tager det virkelig 14 dage, eller er det bare et estimat? Derfor foretrak jeg at opdele beløbet i flere mindre udbetalinger. Tror du, at hvis de betaler, vil de så behandle anmodningerne lidt ad gangen eller alle på én gang?

Tak for din hjælp!

I see what you mean. You know, from a casino point of view, it's not very effective to verify every freshly made account, because a large portion of those layers will never make it to withdrawal anyway. But I'd say you can always ask the casino to run pre-checks on you after the registration. The point is that not every casino offers this option to players.

Besides, there are very few details the casino can check on an account with zero activity; that's another point usually mistaken or overlooked. But I get what you mean; in practice, though, the majority of checks are based on inspecting past account activities and deliberate actions.

So yeah, I would also love to see you paid very soon.

When it comes to the difference between withdrawing a small sum of €100 and a larger sum of €2,000, it's based on the portion. For many casinos a few lower sums can be withdrawn with just a few basics or even no checks involved, but after you hit a threshold, there is no more way around thorough check—must be done (the full KYC, AML check, gaming history and full rules compliance, even a random check run by system)

However, when a withdrawal takes longer than a week, the casino is likely experiencing a general delay that has little to do with the checks and possibilities I mentioned. There are still casinos that can check the account in a day or even less... at least af far as I know.

Godaften, jeg har også et problem med winnitacasinó-siden. Jeg har spillet i en måned, og de første udbetalinger blev betalt uden problemer. For nylig vandt jeg € 550 og anmodede om udbetalingen, men jeg modtog meddelelsen om dokumentbekræftelse. For nu kun identitetskort og selfie. Råder I mig til at oprette en klage eller vente et par dage?

Hej, betalte de dig efter et år? Hvordan udviklede situationen sig? Jeg har det samme problem.

An ID and selfie request can be a normal part of verification, even if your earlier withdrawals went through without any problems. The request itself doesn’t mean the casino intends to withhold your €550.

When did you request this withdrawal, and have you already uploaded both documents? If so, when did you submit them, and are they still awaiting review?

If this only started a few days ago, I’d give the casino some time to complete the checks. We generally allow up to 14 days for verification and withdrawal issues before recommending escalation. That’s a general timeframe, rather than a prediction of how long your case will take.

Let us know those dates so we can advise whether a complaint would already be appropriate.

Jeg anmodede om en udbetaling for to dage siden, og den blev annulleret af siden, fordi jeg blev bedt om at sende billeder til verifikation. Jeg sendte billederne i går morges, og nu venter jeg på verifikation. De vil sikkert beholde mine penge i håb om, at jeg spiller igen. Jeg håber, jeg ikke falder i den endeløse verifikationsløkke.

Okay, from what you’ve described, you’re still at the beginning of the process. I’d avoid playing with the money while you wait.

I’ve already explained how much time we give casinos to resolve withdrawal or KYC issues. If nothing changes after that, or you’re unsure what to do next, our team can try to help. For now, I’d wait to see whether the casino accepts what you’ve submitted. Hopefully, you’ll hear back about your documents this week, though I can’t say when they’ll respond.

Please let us know when you have an update.

Hej, jeg ville lige opdatere dig i dag. Efter at have ventet i mere end 14 dage, skrev jeg til dem i chatten, og de gav mig de sædvanlige endeløse ventetider, hvor de fortalte mig, at det ville tage yderligere 5 dage, fordi kun hverdage tæller med i de 14 dage. Jeg vil sige, at det måske er korrekt, men så modtog jeg mirakuløst lige 2 betalinger!!! Nu har jeg fået at vide, at beløbet er opdelt i små rater for at få udbetalt hurtigere, okay!!! Ud fra din erfaring, hvad skal jeg forvente? Er det tilfældet, eller gav de mig bare lidt for at holde mig stille i et stykke tid? Hvad skal jeg gøre?

Hi and thanks for coming back. I see that the situation has not been easy and frankly is still ongoing. Considering what you described, I don't dare to guess what is exactly going to happen, but let's hope the casino really split the money to speed this up. You know, I am hesitant to believe the casino won't aim to pay you, but I'm also not sure how smooth that would be, if you know what I mean.

Efter en uge blev KYC'en verificeret, men efter et par dage blev min konto lukket! Jeg fik at vide, at den var lukket på grund af en duplikatkonto, men jeg havde ingen andre konti! Jeg har ingen måde at klage på! De snød mig for €550 uden grund (jeg oprettede faktisk ikke nogen andre konti).

That changes the situation considerably. The casino has now given a specific reason for closing your account, and since you dispute having another account, the basis for that decision needs to be examined.

Did they explain how they linked you to the alleged duplicate account, or only send a general message? Also, did they explicitly confirm that the entire €550 would be confiscated, or mention returning your deposit?

You can still submit a complaint with us even though your casino account is closed: https://casino.guru/complaints/create. Our team can assess the explanation and request supporting evidence from the casino, although I can’t promise the outcome.

Keep the closure email and your verification confirmation. Completing KYC doesn’t rule out a separate account-related check, but the duplicate-account allegation still needs to be supported.

Ja, de betalte mig, og jeg synes, at casinoet er pålideligt, selvom det tager for lang tid at udbetale.