Winnita Casino – generel debat (side 12)

Hi, sure, we can definitely try to help you. I’m including a link here where you can open a complaint and explain the situation to our team. They’ll then be able to review everything and decide how to proceed.

Regarding your situation, I read that you had already received a withdrawal before winning the larger amount and that you had already been verified. However, you also mentioned that the casino is still carrying out some checks. Did they tell you what exactly they are checking? For example, are they conducting gameplay checks, reviewing the withdrawal itself, or is the case being handled by their financial department? Or is it something else?

I don’t see an issue with having to split the amount into several smaller withdrawals, but I don’t think it’s reasonable that you haven’t received anything after 21 days. So we’ll have to see how things develop, and as I said, our team will do its best to help you.

Mange tak. De kaldte bekræftelsen "standard kontobekræftelse". De e-mails, der svarede på mine anmodninger før de 21 dage, var fra adresser med folks navne. Standardbekræftelses-e-mailen var fra en supportadresse. Desværre kan jeg ikke bruge det link, du sendte. Hvad skal jeg gøre? Tak.

Okay, okay, thanks for the additional information. Regarding the complaint, I can see that you’ve already opened one, so now we’ll just have to wait for our team and see how the situation develops.

Ja, jeg prøvede at indgive en klage via jeres hjemmeside. Mange tak, vi venter. Tak.

Jeg skriver for at rapportere en alvorlig og uberettiget forsinkelse i behandlingen af ​​en udbetalingsanmodning foretaget hos Winnita Casino.

Kundeservice anmodede mig om at sende en kontoudtog, der tydeligt viser transaktionen for betaling nr. 1081794750. Jeg sendte den ønskede dokumentation flere gange via deres officielle kanaler og sikrede mig, at dokumentet var fuldstændigt, læseligt og indeholdt alle de nødvendige identificerende oplysninger.

Selvom jeg har efterkommet alle KYC-bekræftelsesanmodninger ved gentagne gange at fremvise bankbevis, fortsætter supporten med at ignorere mine overførsler eller anmode om dem overflødigt, hvilket efterlader min udbetaling ventende i flere måneder uden gyldig begrundelse.

Jeg anmoder platformens støtte til at afklare situationen og opfordrer Winnita Casino til straks at behandle og kreditere mine penge til min konto.

Hi, if you feel like you’re not getting anywhere with this, I’d probably submit a complaint with us. Our team can then take a closer look at the situation and try to help.

It definitely isn’t usual for the process to take this long.

I do have one question, though. You mentioned that you sent the casino a document. Does that mean your account was already fully verified, or are you still waiting for them to approve that last document?

Min konto er ikke bekræftet endnu, fordi jeg blev bedt om at sende bankudtoget og skærmbilledet af den foretagne indbetaling. Jeg ved ikke, hvor mange gange jeg har sendt al den nødvendige dokumentation, men der sker ingenting.

Yes, that’s probably why nothing is happening with the withdrawal yet. The first step will likely be to complete the verification process.

You’ve already opened a complaint, so hopefully our team will be able to look into the situation and help you move things forward.

Jeg venter på denne sidste brik i puslespillet, nemlig bekræftelsen af ​​den transaktion, jeg foretog på casinoet.

Let me congratulate you on collecting such a large sum; I imagine the last few months have been extremely perplexing because what you describe sounds like a series of bad experiences combined. At least to me.

I know you've been waiting a long time, but since you mentioned the last piece, here's hoping the good news arrives soon!

Har Winnita-casino.com en licens? Jeg spurgte i chatten, og de nægtede at give mig en, selvom det burde være obligatorisk. I så fald, uden selv en offshore-licens, er der ingen grund til at håbe på at se de penge, jeg vinder. Selv hvis det er et stort beløb, har jeg ingen chance for at få det udbetalt. Hvad synes du?

Hi. According to our review, the casino doesn’t appear to have a license. That alone, however, doesn’t necessarily mean that you won’t receive your money.

Could you describe your situation in a bit more detail? What exactly is happening, and why do you believe the casino may not pay you? How long have you been waiting, and what has the casino told you so far?

I also noticed that the casino has communicated with our complaint team in previous cases, which is at least a positive sign that they can be reached if a problem needs to be investigated.

So try to give me a few more details and we’ll have a better idea of what’s going on.

Hej Jaroslav, tak for dit svar. Jeg kæmper i øjeblikket med dokumentverifikation, som fortsætter med at mislykkes, på trods af at jeg har bevist ejerskab af de anvendte midler og aktiver, og på trods af at jeg allerede (med succes) har delt mine identitetsdokumenter. Udbetalinger er naturligvis blokeret. Intet nyt fra anmeldelserne. Jeg har et betydeligt beløb at inddrive, og jeg har i øjeblikket indgivet en formel klage til complaints@winnita.com Jeg har anmodet om en løsning inden for 15 dage, hvorefter jeg vil vurdere en eskalering, både gennem dig og via andre officielle kanaler. Hvis du har andre forslag, står jeg til rådighed. Tak på forhånd.

Enzo

It’s quite difficult to give much advice in a situation like this. If you’ve already provided the casino with all the documents they asked for and the verification still keeps failing, then the important thing is to find out why.

If there is a problem with one of the documents, then at least you would know what needs to be corrected. Do you know why the verification keeps failing, or has the casino given you any specific reason?

The rest of what you wrote regarding a complaint makes sense as well, so I trust that if the right time comes, you’ll take that step. Of course, I’d much rather see everything resolved without it being necessary.

Det ville jeg også foretrække, men det at føle mig snydt af de konstante unyttige anmodninger fører mig i den retning. Så store beløb er ubetydelige for et online casino, synes jeg; det ville være meget enklere bare at betale og afgøre sagen. Men det er åbenbart ikke tilfældet, så vi er nødt til at gøre alt, hvad vi kan, for at få disse sager løst ved hjælp af alle tilgængelige midler. Når det er sagt, lad os se, om de vil betale. Vi kender allerede bjerget af problemer, vi bliver nødt til at håndtere.

Efter jeg havde sendt den formelle meddelelse, validerede de mine dokumenter. Jeg spurgte i chatten, om der var udbetalingsgrænser, og de sagde gentagne gange nej. Jeg spurgte, om overførslen ville blive foretaget i en enkelt transaktion, eller om beløbet ville blive opdelt i flere overførsler. Først sagde de: "Måske i flere overførsler, fordi det er hurtigere," derefter: "Ved store beløb kan det opdeles i flere dele." Til sidst spurgte jeg, at i så fald ville jeg gerne vide beløbene og datoerne, hvor de ville blive foretaget. Hvordan fortsætter jeg? Skal jeg anmode om en enkelt overførsel? Det er min intention. Jeg har gemt og dokumenteret alt.

Great that you’ve managed to get your documents verified. That’s definitely a step forward toward being able to withdraw your money.

As for whether to request the whole amount at once or split it into several smaller withdrawals, I’d personally follow what the casino has told you. If they say both options are possible, or that one larger withdrawal would eventually be split into smaller ones anyway, then I’d probably submit the smaller withdrawals from the beginning. Especially if they’ve told you that this option should be faster.

I’m not sure whether they’ll give you any specific timeframe for when each withdrawal should arrive, and even if they do, I wouldn’t rely on it too heavily. Sometimes casinos provide an estimated timeframe, but that doesn’t necessarily mean it will be followed exactly.

As I mentioned before, we generally give casinos up to 14 days to process withdrawals, just as we do with KYC. So if you eventually run into problems withdrawing the money or the process takes too long, you can still come back to us and we can try to help.