Winnita Casino – generel debat (side 12)

Hi, sure, we can definitely try to help you. I’m including a link here where you can open a complaint and explain the situation to our team. They’ll then be able to review everything and decide how to proceed.

Regarding your situation, I read that you had already received a withdrawal before winning the larger amount and that you had already been verified. However, you also mentioned that the casino is still carrying out some checks. Did they tell you what exactly they are checking? For example, are they conducting gameplay checks, reviewing the withdrawal itself, or is the case being handled by their financial department? Or is it something else?

I don’t see an issue with having to split the amount into several smaller withdrawals, but I don’t think it’s reasonable that you haven’t received anything after 21 days. So we’ll have to see how things develop, and as I said, our team will do its best to help you.

Mange tak. De kaldte bekræftelsen "standard kontobekræftelse". De e-mails, der svarede på mine anmodninger før de 21 dage, var fra adresser med folks navne. Standardbekræftelses-e-mailen var fra en supportadresse. Desværre kan jeg ikke bruge det link, du sendte. Hvad skal jeg gøre? Tak.

Okay, okay, thanks for the additional information. Regarding the complaint, I can see that you’ve already opened one, so now we’ll just have to wait for our team and see how the situation develops.

Ja, jeg prøvede at indgive en klage via jeres hjemmeside. Mange tak, vi venter. Tak.

Jeg skriver for at rapportere en alvorlig og uberettiget forsinkelse i behandlingen af ​​en udbetalingsanmodning foretaget hos Winnita Casino.

Kundeservice anmodede mig om at sende en kontoudtog, der tydeligt viser transaktionen for betaling nr. 1081794750. Jeg sendte den ønskede dokumentation flere gange via deres officielle kanaler og sikrede mig, at dokumentet var fuldstændigt, læseligt og indeholdt alle de nødvendige identificerende oplysninger.

Selvom jeg har efterkommet alle KYC-bekræftelsesanmodninger ved gentagne gange at fremvise bankbevis, fortsætter supporten med at ignorere mine overførsler eller anmode om dem overflødigt, hvilket efterlader min udbetaling ventende i flere måneder uden gyldig begrundelse.

Jeg anmoder platformens støtte til at afklare situationen og opfordrer Winnita Casino til straks at behandle og kreditere mine penge til min konto.