Winnita Casino – generel debat (side 7)

Can you please explain what blood tests? I tried several translators, but they all translated it the same way, and I don't understand it at all.

So you're waiting for your withdrawal, yes, and what did the casino say about you waiting a week? Did you have to send any documents for verification? 

I would like to add that we give casinos 14 days to process the withdrawal and send it to the player. If this does not happen, our team will help you if you open a complaint.

So could you try to be a little more patient? 

Men hvorfor prøver du at fortælle mig, hvad jeg skal gøre, hvis du ikke kan fortælle mig, hvor lang tid verifikationen vil tage.

Betaler de dig for at vildlede folk?

Well, if I may, I guess you should count less on your assumptions and just read the post instead, because Jaro made a good point. Follow the critical thinking with me:

You just submit your complaint; no one on the forum gives you "what to do" advice, as you call it. Imagine the casino fails to pay out; our colleagues will start asking you the very same questions just as the complaint reaches the mediator and the time runs out. So, if you follow Jaro's beneficial advice now, it may save you waiting later. That's basically it. 🙏

We are only here to help out. Care to respond to those questions, please?

Hvilke spørgsmål?

Undskyld Jacopo.

De bad mig om at verificere mine dokumenter, og jeg bestod det. Nu har de fortalt mig, at min profil er blevet sat under kontrol for at kontrollere, om den overtræder reglerne.

Well, any starting with "Did you have to send any documents for verification?"

We both want to ensure the withdrawal isn't delayed by systematic matters like the KYC or any other check. This is the most common scenario.

This is it. Thank you very much for sharing this.

It might look like an obstacle, but it all depends on the casino's findings now. Did they perhaps provide you with an estimated time frame for this additional check, please?

Nej, de sagde, at de ikke kunne give mig en date.

Oh, that's really not very impressive, right? Is perhaps the game provider somehow involved? Casinos usually hesitate to estimate the process length when the game provider's check is also necessary. Their hesitation most often is because they do not know how long it will take for the third party to respond. Well, I have a meeting now, but I intend to examine their rules for some clues.

I'll get back to you later. Hold on, please.

Okay, jeg venter på dig og regner med dig.

Til sidst, hvis I skal lade mig vente en måned eller mere på at løse dette problem, så glem det, for det ville være absurd, hvis I lader mig spilde mere end en måned på de penge, jeg har til gode.

Jeg venter kun denne uge, og jeg venter aldrig længere, for jeg går bare hen og klager, og jeg stopper ikke, selvom jeg skal bruge flere penge, end Winnita har at give mig.

Jeg ved udmærket godt, hvordan man anmelder online svindel, og jeg håber ikke, at denne her er det.

Hello,

I don't think a commanding tone helps, and I'm not here to make promises. Such checks may even take a month and I already explained why.

If you put emotions aside and apply a cold logic, you will find out that until the casino concludes the ongoing investigation, there is nothing to do. First of all, the outcome must be provided to you. Logically, if you pass the investigation, there will truly be no complaint. I'd like to say that your optic is pretty straightforward, and pardon me for saying that it's quite naive too.

So, if you don't mind, I'll leave the rest in your hands. I respect your opinions anyway.

Bro, du skal ikke putte noget vrøvl i mit hoved. Jeg vil aldrig satse de penge på Wininita. Jeg vil ikke satse, før de betaler mig.

Det er €1300, og på arbejdet tjener jeg mere end det beløb, men jeg er sur, fordi jeg vandt, og nu gør de grin med mig. Hvorfor laver de ikke alle disse tjek, når man opretter en konto?

Hold da op, hvis det her ikke er svindel, så ved jeg ikke, hvad det er.

Først bad de mig om mine dokumenter, så om mit bankkort og derefter om en check for at se, om jeg havde overtrådt nogen regler.

Du kan lade det hele være i mine hænder. Jeg har talt med mere end 15 personer, der havde det samme problem som mig og aldrig så pengene, så jeg siger, at du skal være forsigtig, for for én dum ting risikerer du at lukke for altid.

Hvis I er gamere ligesom mig, hvorfor støtter I mig så ikke?

Prøv at berolige mig, efterhånden som dagene går. Jeg har skrevet til Wininitas support, og hvis jeg ikke får mine penge i næste uge, vil de se en negativ video gå viralt om deres konto.

I believe I told you everything. We are not the casino; we aim to help you, but it requires your time and cooperation. Nobody else is involved in your current casino issues.

If you are not ready to respect that, that is fine; the rest is up to you.

Hej, det er 16 dage siden, jeg bookede. Jeg har bestået bekræftelsesprocessen, men så bad de mig om at gennemføre bekræftelsesprocessen. Jeg har fremlagt alle de dokumenter, de bad om, men jeg får stadig e-mailen, der fortæller mig, at jeg ikke har bestået bekræftelsesprocessen. Hvad skal jeg gøre?

Med venlig hilsen

Alamara Junior

Perhaps you should think about filling a complaint here so our team can investigate the whole matter.

Have you thought of doing so already?

Helt ærligt nej, hvad skal jeg gøre?