Jeg var nødt til at sende dokumenterne igen, og så accepterede de dem ikke. Kuulema må ikke sende sorte og hvide mennesker, i dette tilfælde så det ud til at passe og adresse også var gået galt. Jeg ved ikke, hvordan jeg kan hjemtage overskuddet fra det, hvis jeg skal sende de dokumenter igen og igen. €260 er penge for mig, åbenbart ikke for dem.
Hm, I don't understand what could be the problem with your documents in this case. Have you tried to ask the support if there is any other option when black and white photos are not acceptable ?
Anyway, since you have filed a complaint, our team will try to help you solve the problem. I hope that in this case it will not be anything serious and that the situation will be resolved without further problems.
Regarding your situation, if you have any new information, please do not hesitate to share it with us, as I am curious how your case will turn out
For now, I wish you the best of luck.
Hej, situationen blev løst til sidst. Overskud på kontoen. Dette kasino og deres operationer efterlod lidt gætteri. Bare sådan er kontoen lukket osv...
Hey! To sum it up, your casino account remains closed, but you've managed to get the balance to your bank account, right?
You were paid in full, weren't you?
It is good news indeed, but I'd love to be sure. Thank you.✨
God dag! Jeg har en lignende situation med Wunderino. Kontobekræftelse bestået, identitet bekræftet. Jeg vandt 138 euro, og jeg besluttede at tjekke, hvordan udbetalingen fungerer. Jeg blev tilbudt at gennemgå betalingsmetodebekræftelsesproceduren. Når du klikker for at bekræfte, vil hjemmesiden bede dig om at tage billeder af begge sider af bankkortet, så alle data er synlige. Hvem blev med det? kan du stole på dem Så vidt jeg ved, beder kasinoet aldrig om et billede og kortoplysninger.
Hello there,
Casinos usually ask for such photos, but I would hesitate to provide the casino with the full card number and the CVV code.
Normally, those details should be at least hidden partly, as far as I'm concerned.
How does that sound to you?
Hej!
Jeg vil gerne betale ud hos wunderwins, og jeg kan bare ikke finde menupunktet, hvor jeg kan uploade mine dokumenter. Kan nogen hjælpe mig,?
LG Sabrina
Hi, I moved your post under the casino you are talking about.
However, before you can withdraw money you will need to verify first. As far as verification is concerned, I think the best thing to do is to ask support where you can upload your documents and where you can find the button for it in the menu. Will you try it ? 🙂
Hello!
I played some free spins on wunderwins and won like 42€, the max cashout was 50€ so i decided to withdraw 40€.
After some problems with the verification because of their id program, my documents are now verified and i got a mail that due to their AGBs i have to deposit 10€ to cash out. I will try that and let you know what happened 🙂
Hi, feel free to let us know how it all went. This deposit you have to make is quite common in casinos so I hope everything will be fine and you will get your money.
I'll be waiting to see how it all turns out. Keep me posted. 🙂
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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