Hej Yakuza.bet repræsentanter,
6000 TRX (1354 USD Igen afventer mere end din annoncerede behandlingstid med +24 timer)
Jeg skriver endnu en gang for at udtrykke mine bekymringer vedrørende et samme problem i din tilbagetrækningsproces og for at fremhæve nogle alvorlige problemer med din forståelse af dine egne vilkår og branchestandarder.
Den term, du tidligere henviste mig til, lyder som følger, og efter at have indgivet en klage betalte du endelig:
"Alle bankoverførselsudbetalinger behandles i princippet inden for tre (3) bankdage. Vær opmærksom på, at du ikke vil være i stand til at anmode om en bankoverførsel for USD-udbetalinger."
Denne klausul henviser klart kun til bankoverførselsudbetalinger og nævner specifikt en 3-dages behandlingsperiode. Der står dog ingen steder i dine vilkår, at alle udbetalinger vil tage 3 dage at behandle. Faktisk indikerer din betalingsside, som vist her , at bankoverførselsudbetalinger tager lang tid, mens kryptohævninger behandles øjeblikkeligt. Dette modsiger yderligere dine påstande om behandlingsforsinkelser.
Din forsinkelsestaktik har endnu en gang fejlet og afsløret dig selv yderligere, at du ikke kun handler om spillerne og netop er et af de casinoer, der er villige til at bruge forsinkelsestaktik til at stoppe udbetalinger for din egen økonomiske vindings skyld. Det bliver mere og mere klart, at din platform muligvis bruger disse forsinkelser blot for at stoppe udbetalinger.
Jeg opfordrer dig kraftigt til at behandle betalingen så hurtigt som muligt og genoverveje din tilgang til spillerudbetalinger. Det er afgørende for ethvert velrenommeret casino at forstå forskellen mellem bankoverførsler og cryptocurrency-betalinger og at operere gennemsigtigt og retfærdigt i denne henseende.
For et kasino at ikke forstå forskellen mellem en bankoverførsel og kryptobehandling er en joke.
Derudover virker din påstand om, at holdet har "optaget" eller "arbejder hårdt" for at fremskynde tilbagetrækninger, tvivlsom. Har du set på din egen leaderboard, hvor du har afsløret antallet af spillere, der aktivt spiller? Når du ser på dit leaderboard, som viser maksimalt tre aktive spillere. I betragtning af dette er det svært at forstå, hvordan sådanne forsinkelser kan opstå i denne periode. Det faktum, at når jeg spillede, fik jeg altid 1. pladsen i turneringen, selv når jeg har spillet et par spins yderligere, viser, at du ikke kan have så travlt, som du siger, du har, selvom alle tre spillere vandt og anmodede om udbetaling, hvor svært kunne det være at få det forsinket i nu 2 dage?!
Jeg håber, at du vil tage øjeblikkelig handling for at rette op på denne situation og vedtage en mere spillercentreret tilgang fremover.
Hi Yakuza.bet representatives,
6000 TRX (1354 USD Again pending more than your advertised processing time by +24 hrs)
I am writing once again to express my concerns regarding a same issue on your withdrawal process, and to highlight some serious issues with your understanding of your own terms and industry standards.
The term you directed me to previously reads as follows and after filing a complaint you finally paid:
"All Bank Transfer payouts are in principle processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts."
This clause clearly refers only to bank transfer payouts and specifically mentions a 3-day processing window. However, nowhere in your terms does it state that all withdrawals will take 3 days to process. In fact, your payments page, as shown here, indicates that bank transfer withdrawals take a long time, while crypto withdrawals are processed instantly. This further contradicts your claims regarding processing delays.
Your delay tactic has once again failed and exposed yourself even further that you are not all about the players and are exactly one of those casinos willing to use delay tactic to stall withdraws for your own financial gain. It is becoming increasingly clear that your platform may be using these delays just to stall payouts.
I strongly urge you to process the payment as soon as possible and reconsider your approach to player withdrawals. It is crucial for any reputable casino to understand the difference between bank transfers and cryptocurrency payments, and to operate transparently and fairly in this regard.
For a casino to not understand the difference between a Bank transfer and crypto processing is a joke.
Additionally, your claim that the team is "busy" or "working hard" to expedite withdrawals seems questionable. Have you looked at your own leaderboard exposing you of the amount of players actively playing? When looking at your leaderboard, which shows a maximum of three active players. Given this, it’s difficult to understand how such delays can occur during this period. The fact that whenever I played I always received 1st place in tournament even when I have played just a few spins further shows that you can't be as busy as you say you are even if all three players won and requested cash out, how difficult could that bve to have it delayed for now 2 days?!
I hope you will take immediate action to rectify this situation and adopt a more player-centric approach moving forward.
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