Zip Casino – generel debat (side 4)

I admire you are so fond of 3 days for crypto payment. 🙂 May I know what you would consider a delay, how many days, for instance? I'm just asking because normally we would explain that sometimes it takes a little bit longer than "instant" to get paid in crypto. I like your patience!

Thanks for the update. ✨🙌

Hey alle sammen,

Jeg har generelt et spørgsmål. Hvordan kan det være, at du hos Zip Casino ikke kan verificere dig selv og stadig investere penge i det? Det er også mærkeligt, at jeg efter 4 ugers gentagne anmodninger ikke kan udbetale de penge, jeg har vundet? Så beskeden siger bare "vi vil tjekke dine dokumenter og finde løsningen"

Og for at være ærlig, så synes jeg, det er en rip-off.

Jeg er så vred over det nu. I en spillehal, hvor du personligt kan gå ind og vinde noget, var det aldrig et problem at tage pengene med dig med det samme eller senest efter en dag.

Jeg tænker på hvad jeg skal gøre ved det, for det gør man ikke med kunder!!

Lg

Hello.

Actually, this is quite the usual approach. The casino does not want to "waste time" on verification until you submit your first withdrawal request. Well, decent casinos verify you immediately when you ask.

I found it interesting that you were able to create an account, though. We checked merely a few weeks ago, and Germany was not available in the registration form.

May I know how old your account is, please?

I must say 4 weeks is quite extreme. Would you consider submitting a complaint? I really think you could use some help.

If you agree, use this link please: https://casino.guru/complaints/create

Du tager bare fejl, se det endelig.

Derudover er næsten alle generelle vilkår og betingelser kun gyldige på originalsproget, så den tyske version er ikke gyldig, når det betyder noget, som i dit tilfælde nu 😉

Din adfærd virker slet ikke, tag ikke din frustration ud på folk, der bare ville hjælpe dig og bestemt ikke betyder noget dårligt for dig.

✌🏼

Nå, jeg siger det sådan, du kan desværre ikke sige noget.

Free play

Hi, I'm wondering what you're trying to achieve by writing back to a 2 month old post, and I think there's a bit of a reading comprehension error as well. The screenshots were in both languages and Germany was not there.

Du skal også klikke på de engelske vilkår og betingelser og ikke kun oversætte det tyske til engelsk 🤣

That's right. However, the Terms and Conditions may have changed in the meantime. Anyway, it is always best to look at them in English and take screenshots if necessary, so that the player doesn't get into such a situation. 

Besides, do you have any experience with this casino ? 

Hej, du forstår, at casinoguru ikke hjælper os spillere. For jeg har et håb om, at vi får hjælp til at være ærlige

CasinoGuru har helt sikkert hjulpet mig indtil videre, det er ikke rigtigt, at de ikke støtter os spillere 😉

Hi, it would be good to first say a bit more about the situation than just such general statements. What didn't we help you with or what happened please? 

Hej

Jeg har allerede registreret mig hos Guru med mit problem med winz.io og venter stadig på Guru's svar. Mit spørgsmål var, om Guru faktisk støtter mig. Jeg har store forhåbninger om, at jeg måske kan kræve nogle penge tilbage fra casino winz.io og Wild Tokyo. Kasinoerne er baseret på Curacao. Jeg har fundet alle adresser her i Guru-området, der ser ud til at være ansvarlige for Curacao og hjælper spillere med at kræve penge tilbage. Jeg har desværre ikke modtaget svar til dato. Nå, jeg kom i en temmelig katastrofal situation. Investeret 16.000 euro. Så spørgsmålet er... hjælper Guru rent faktisk? Bedste ønsker

Hi there. It seems you are not much familiar with the complaint feature; allow me to help you with that:

Here is what the process looks like:

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

Most importantly:

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

Kindly consult your complaint thread to locate the timer; you can access it from your profile details or directly here 👈

At this moment, more than 4 days remain for the resolver to get back to you. Please be patient.

Thank you.

Godmorgen

Jeg ved nu, at det ikke hjælper

At klage til Guru...Der er

Det føltes ingen hjælp

Men tak for alt alligevel

You're welcome if you have any new information or if you get further if you tried it on the sites recommended by Radka, be sure to let me know.

I'll keep my fingers crossed for you.🤞

Hi

Casino guru it says on your website that this particular casino doesn't accept players from Ireland, well I am from Ireland and I successfully opened an account and played at this casino,

So please try and get your facts as accurate as possible.

Thank you

Hi, I was also looking at Terms and it should be possible. Apparently it wasn't there when the update was made and the casino changed it. I've given it to our data team to check so they will change it if they do. 

Anyway, are you playing here? What's your experience with the casino? 🙂

Only deposited once and never played again,I don't like it they have a small daly withdrawal,

So, how long did you need to wait to get your withdrawal back then?