ATEFIA CASINO ANALYSE PROBLEM (side 2)

Okay, so basically you don’t really know anything yet and the casino has somehow restricted your account. That’s definitely not the most user-friendly approach, but unfortunately, at this point, we’ll have to deal with the situation and see what happens next.

We’ll see what our team finds out, especially why this happened in the first place. We don’t know yet whether it was related to your verification and documents, or whether it was simply because you told them you were going to file a complaint.

I don’t think a casino should restrict an account just because a player says they are going to raise a concern, especially if there are no other issues involved. At the moment, though, we don’t really have enough information to determine the exact reason behind it.

Hopefully, we’ll be able to get some clarification and move this case forward.

I also saw the email they sent you, and it might be a good idea to reply to them and let them know that you’re unable to log in because of this issue.

Hej, jeg kontaktede chatten i dag. De arbejder på min sag, det er simpelthen latterligt og svindel.

Her er dagens chathistorik, svaret

If they are still working on your case, I wouldn’t contact them every day. If the casino doesn’t have anything new to tell you, they can only keep repeating the same thing. Sometimes players can drive themselves crazy by constantly asking the same questions or repeatedly asking about their withdrawal or money, while the casino simply has no new information to provide.

Since they said they would get back to you, I would try to focus on something else for now that makes you happy and just check in from time to time to see if there has been any progress.

If it takes an unreasonably long time, then, as I said, our team will try to help you if the casino stops responding and doesn’t provide you with any updates. I think that’s probably the best thing you can do in your current situation, and I hope everything works out well.

Jamen, det er rigtigt, hvorfor ikke? Folkene i chatten lyver bare og prøver at forsinke processen, de vil nok ikke engang fortsætte processen, kan jeg forestille mig. Kontakt venligst casinoet, det er 12 dage siden, min udbetaling blev behandlet.

Svarene fra dagens chat vil nu blive lagt ud dagligt.

You don’t have to worry that we won’t contact the casino. However, we’ll contact them once our team has received all the information they need from you through the complaint, so that we can approach the casino with all the relevant details and evidence.

So it probably won’t happen immediately, but if the situation continues like this, I believe the casino will be contacted soon.

Okay, det lyder godt, tak.

Jeg spurgte igen i chatten i dag efter 2 dage, men jeg har desværre stadig ikke modtaget en mail.

Svaret er som altid standardsvaret.

God eftermiddag, jeg har det samme problem med Atefia casino. Jeg har i et par uger prøvet at få dem til at bekræfte min hjemmeadresse med en regning og mit kreditkort med et certifikat, men de bliver ved med at finde på undskyldninger. Uden dette kan jeg ikke hæve penge, selvom jeg har over €3.000 på min konto. Det lugter af svindel over det hele.

Ja, jeg siger bare, spil ikke der, du får helt sikkert ikke dine penge tilbage.

Kan de logge ind?

Eller blev du også bannet?

Then you’ll still need to wait for our team, especially if you keep receiving the same responses in the chat. I understand that this isn’t pleasant and that it’s certainly not something any player wants to deal with.

I really hope our team will be able to help you resolve the situation.

Hi, I can see that you’re currently going through the verification process. Could you tell me whether the problem is that the casino is handling the verification very slowly?

For example, are they requesting your documents one by one, did they ask you to submit everything at once and then simply haven’t reviewed them yet, or have any of your documents already been rejected? I think it’s important to understand exactly what stage of the verification process you’re currently at.

Since you mentioned that it has already been going on for several weeks, I definitely wouldn’t wait any longer. I’d recommend opening a complaint with us so our team can take a look at the situation, especially if you’re still having problems. We generally give casinos two weeks to resolve issues like this.

What do you think?

Godmorgen, de bad mig om alle mine dokumenter på én gang (ID, kreditkort og bevis for adresse med en regning). Jeg har sendt dem det via e-mail og via deres hjemmesides dokumentverifikation. Det er nu 15 dage siden. Derfor vil jeg gerne indgive en formel klage til Atefia Casino.

Ud fra hvad jeg kunne finde på nettet, har den samme driftstilstand som Winnita casino tikitaka osv., alle sider som efter min mening kommer fra det samme domæne.

Når det er sagt, ser man andre diskussioner på disse platforme her hos Casinoguru, at de forårsager tusind problemer med udbetalinger, hvilket driver dig til udmattelse. Men hvis du sender det, de beder om, uden at diskutere og tålmodigt vente på frustration, kan du måske få dine gevinster i udskudte betalinger og fordele dem over flere rater.

Når det er sagt, har jeg ventet i 4 dage på bekræftelse af udbetalingen.

Jeg holder dig opdateret.

Forhåbentlig kan en administrator give os nogle oplysninger snart... Jeg har €1600 at hæve på Atefia 😅

Jeg har €3.200. De beder dig konstant om at uploade det til appen i forskellige formater (PDF, JPG osv.), men når det først er uploadet, verificerer de det ikke. Jeg har holdt ud med det sludder og løgnene i over 10 dage. Men for at foretage en indbetaling, selv bare €10 for at prøve det, kræver de ikke verifikation.

Jeg er enig. Hvordan indgiver jeg den klage eller det krav?

Thanks for your reply. So they requested everything at once, which is actually good. However, you mentioned that they still need something in a different format, which makes me wonder whether some of your documents were already rejected because of the format.

Which documents did they ask you to provide in a different format? And after you submitted them again, are you currently just waiting for them to review everything? Have any of your documents already been accepted?

If it’s still the same situation where they keep asking for the same documents but there’s always some issue with them and they keep requesting them under different conditions, I’d probably open a complaint with us as a precaution.

You can do that using this link. 👈

Hopefully, our team will be able to help you with the situation.