Hi All,
Update from me - I got paid my withdrawal yesterday (104 eur). Today would’ve marked 14 days since my withdrawal request.
Apparently it was approved on Wednesday and sent yesterday which was recieved a few hours later.
Wanted to post the resolution to my experience with this site as it looks like the do pay out but just with massive delays.
That is great news. Thank you for sharing.
Do you think you will continue playing there now?
Requested it on 5th of December and have been persistently chasing support & complaint email addresses everyday since.
Hey Romi,
No I think I will be leaving them alone now going forward due to this experience.
It is completely understandable, of course.
I hope we'll hear from you with some more positive experiences next time.
Det ser ud til, at vi er blevet snydt. De svarer ikke på nogen e-mails. Jeg har en ventende udbetaling, og der er intet svar.
Den slags casinoer burde anmeldes og undersøges. Hvordan er det muligt, at de behandler folk sådan her? Man går ind for at spille og tror, at de er lovlige og alt det der, og når man så skal hæve penge, svarer de ikke eller noget. Vi er blevet snydt, mand.
When exactly did you request your withdrawal, please, and is your account already verified there?
Our complaint team could try to intervene in your case if you wish.
De burde gribe ind i betragtning af antallet af klager, som denne side har. Jeg sendte al den nødvendige dokumentation og modtog ikke et eneste svar, ikke engang en notifikation. De burde gribe ind og advare brugerne om ikke at investere deres penge her, for uanset hvor meget de vinder, ser de muligvis aldrig deres udbetalinger. Dette casino virker som et fupnummer.
Hvis de virkelig vil hjælpe, burde de kontakte dette casino for at finde ud af, hvorfor de ikke svarer på beskeder, og i det mindste få vores indbetalinger tilbage, da de nægter at udbetale gevinster. Dette bør betragtes som et fupnummer. Jeg troede, at denne guru var der for at hjælpe, men det lader til, at de også er på siden af disse svigagtige casinoer. Når de ser så mange dårlige klager over dette, beder de om 15 dage, før de angiveligt griber ind. Man ved virkelig ikke, hvem man skal henvende sig til længere.
What about you try not to accuse us and file a complaint? Because I don't see any from your side to this casino, actually. 🤷♀️
We are able to intervene only through a complaint, and yes, we give casinos 14 days to proceed with the withdrawals because before this timeframe we are unable to intervene, not because we don't want to help, but because it is in our guidelines and we deal with every case this way.
So, if you'd like our complaint team to try and help, please submit a complaint first. Then hopefully we'll be able to get in touch with this casino.
Dette casino er ikke opført her på Guru, hvor man kan indgive en klage. Du kan se, at der er mange klager over dette casino, så hvorfor kontakter du dem ikke for at se, hvad de siger, da de ikke svarer på nogen e-mails? Dette casino hedder Gambiva. De svarer ikke på nogen e-mails. Hjælp!!!
Have you had any luck with getting your withdrawal? I sent my documents last Friday and I haven’t had anything back yet. I have a large balance and starting to worry it’s not going to be withdrawable 😣
Hi Megan,
I recieved my withdrawal 13 days after my initial request. I had a email chain with the complaint/support/KYC team as they where incredibly poor with updates so I thought I would persistently email all three.
I recieved the KYC update a week after documents where sent.
Hope this helps!
thank you for the reply! That makes me feel better 😀 I have been doing the same with the 3 emails haha. Atleast I know they do actually pay out! I’ll be patient 😬
Jeg er ude herfra. Desværre er der ingen her, der hjælper. Gambiva er helt sikkert et fupnummer.
Dette casino er ikke opført her på Guru, hvor man kan indgive en klage. Du kan se, at der er mange klager over dette casino, så hvorfor kontakter du dem ikke for at se, hvad de siger, da de ikke svarer på nogen e-mails? Dette casino hedder Gambiva. De svarer ikke på nogen e-mails. Hjælp!!!
Feel free to submit your complaint to any of the casinos on the list and explain to our complaint team that you are actually submitting it to Gambiva. We'll fix everything accordingly.
I’m waiting for a €5000 withdrawals. I have just received an email from them asking for something different with my name and address on. Which I’ve sent. I’m not holding my breath!
Same here! 4000 withdrawal. No contact no money!
If you encounter issues with this casino, we encourage you to file a complaint.
We provide casinos 14 full days to any casino to fix their problems and pay out the players, but longer delays should be investigated and we are here to do so.
https://casino.guru/complaints/create
Please do not hesitate.
Thank you.
Yes I have about £5000 too! It seems a bit suspicious with such large winnings! I’ll keep my fingers crossed for us!
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
