3 måneder siden
It isn't on their terms and conditions mate a lot of things in their ts and Cs are shifty.
I'm working with the Gambling Commission helping them with their investigation about the site .
Anyone heard of basswin casino, suspect withdrawal methods (side 10)
3 måneder siden
Well unless your owed money, I'd rather you didn't. They owe me 14k so far and don't want them being closed down before I see what I Won on live casino. I've been hit with the, your balance suddenly increased BS investigation with game partner crap -they say not to worry and even rang me to tell me. But can take up to 30 days apparently "but usually much quicker"
I've never heard anything like it, balance suddenly increased lol its called hitting a good run!
Anyway wish me luck. It was all on big name games live dealers . I took no deposit bonuses or any of that nonsense, I'm fully verified etc...
Simply want what I won even if I must subject to the painfully Low multiple withdrawals.
3 måneder siden
The investigation will take ages mate don't panic. Was it you I saw on another review site that was quoted article 10.8 in their terms and conditions. ? ... they've actually deleted that article now.
I'm using their email customer support to question their illegal activity and if they get a question they don't like they deflect and just answer randomly totally going off key quoting their ts and Cs haha. They reckon to be have been In business since 1st January 2017 there's no trace of them before April 2024 on any search engines.
3 måneder siden
Yes it was haha, I was up to 7k at the time of that review.. they've moved the rule to 12.7, to be fair they do state they can change them at any time, the terms.
I've had something more of a human response from them explaining they're now waiting on a particular game provider to confirm the winnings are all just ( i have no idea how anyone could diddle live dealer crazy time)! Its a rediculous unnecessary check. The investigation will then be lifted from the account once they hear back that all is OK.
It's 100% just a tactic to get players who have "increased their balance" to quickly to lose it again. However. I won't bite.
I feel reading other reviews that I might be fine. Just annoying as anything waiting! Then the cap on withdrawals.
I'll keep you all posted.
3 måneder siden
What I find funny is the reason they gave " sudden increase in balance" has anybody told them how a casino works lol..
I wouldn't pay attention to their Ts and Cs mate there are so many discrepancies on there it's funny. For example they state they've been operating since 1st January 2017. If you read the " About Us' section it says they've been known on the industry for a decade. You don't have to be Einstein to work out the issue there lol. The truth is they've only been in operation 4 months since April 2024. If you check on any search engine there's no trace of them before that. I confronted them about that and they just said forget any information that's not on our site it's faulty information.
I said but why are you contradicting your own terms and conditions on another part of your site. I'm still waiting for an answer on that one. Haha
3 måneder siden
Hi,
I've been using this site for a couple of months and have had no problem with withdrawal. You have to have a Mastercard which you can obtain online. Had my £340 out of £400 within 24hrs. I find the staff professional and helpful. Will let you know if anything changes. Also I was able to verify with my provisional license so bit concerned why they don't allow a full driving license for verification.
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I'm glad for you, even though the safety index doesn't look very well.
Surely keep us informed about any developments there.
3 måneder siden
GUYS GUYS Attention ..
IF YOU ARE HAVING ISSUES WITH THIS SCAM SITE AS A PLAYER. I HAVE BEEN INFORMED THAT YOU SHOULD TRY ANY CONSUMER PROTECTION AGENCY IN YOUR JURISDICTION. AS THESE AR**HOLES ARE SELF REGULATED THEN YOU'LL HAVE MORE LUCK WITH THEM THAN THE GAMBLING COMMISSION OR THE EGBA.
3 måneder siden
Mate if enough of you who have been scammed by these criminal c**ts do something about it. These fkers will rot
3 måneder siden
Hi, have you done so and also reported them in your jurisdiction ? I see you didn't have a good experience in this casino either, so did you manage to solve something ?
1 måned siden
Hi Guys. I played in this casino. Jack and Beanstalk.... played before and did not noticed everything. But today the red Jack&beans signs disappeared and changed to other king of symbol after 1-2 second. Winnings not added to the balance. I have 5 video of proof. Support said everything was fine, but you can clearly see on the videos (wild,symbol,wild) then system error message...
Not sure if what's going on but I will never play with them again. Scamartists. I lost a lot, it is not about the money. If they would say sorry we had technical problem I would be happy with it. But they straight away denied everything even I send them video. 🙁
1 måned siden
Hey, I'm so sorry that something like that happened. Did you try to contact the game provider, what could have happened? I would say that the casino might be interested in it and investigate it to find out if there really was a technical error.
I was going to advise you to file a complaint with us, but I'm not sure where you would go with it and how it would turn out. But if you are interested you can try and see what our team would say.
What do you think?
