1 måned siden
Thank you.
I will try that.
I'll let you know.
Regards.
Svein.
Verifikation Bruce Bet (side 5)
1 måned siden
Of course, if you have problems, just say so and send screenshots and we'll try to find out where the issue is. 🙂
1 måned siden
The complaint went through after I deleted my search history.
Thank you for your help. 😀
Regards.
Svein.
2
1 måned siden
I was not able to send all the screenshots.
If you don't mind, I could send the screenshots to you?
Regards.
Svein.
1 måned siden
Do not worry about sending them, whenever our complaint team will need some more screenshots, or any other documentation, they will guide you how to do it.👌 Now they need some more information from you, regarding your case. Just follow this link 👈 , please, to answer those questions.🙂
1 måned siden
Thank you 😊
I was sent to centers for gambling addiction.
Is this correct?
1 måned siden
What do you mean? Who sent you there? I think Romi meant for you to update your complaint and answer Veronica's questions so that she can move on in your case.
Would that have been possible ?
Just click on this link and give Veronica more information. 🙂
3 uger siden
Desværre har jeg haft dårlige erfaringer med udbetalinger hos Bruce Bet. I starten, da jeg kun vandt mine penge tilbage, gik udbetalingen problemfrit. Da jeg vandt 1200 euro fra 20 euro, tog det et stykke tid. Fordi jeg flyttede, har jeg en ny adresse, jeg har anmeldt den, og den bliver stadig ændret. I løbet af denne tid havde jeg gentagne gange anmodninger om verifikation og derefter afvist, så igen, indtil det viste sig, at først skulle adressen ændres, og så skulle jeg verificere mig selv. Jeg anmodede om tilbagetrækning og ændring den 16. marts 2024, men der skete ikke noget. Kundeservice siger altid, at jeg skal vente på en e-mail. Meget trist, at hvis du vinder tilfældigt, sker dette.
Automatisk oversættelse:
3 uger siden
Hi, for a start, I would say it was a good move that you opened a complaint if I am honest. It's quite a long time to withdraw.
As far as verification is concerned, have you managed to comply and change your address or still not ? No email or anything from the casino ?
Of course, our team will try to help you with your complaint and since Tomas has already answered you, you can reply to his questions as well.
I hope this will be resolved as soon as possible.
1
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