Live-chat = 10/10
Alle jeg talte med var super venlige.
Udbetalingen er blevet behandlet inden for få timer.
Fantastiske spil med høj RTP, det eneste der mangler: NoLimit City.
Bekræftelse sker via e-mail (men de er lynhurtige)
Jeg begik en alvorlig fejl med min konto; Jeg var sikker på, at de ikke ville godkende min tilbagetrækning. Live-Chat fortalte mig at kontakte økonomiteamet direkte, det tog dem >72 timer at løse problemet.
Det ville være pænt, hvis WestCasino havde det nemmere at tjekke dine nuværende fremskridt på indsatsen. (pengeautomat skal du gå til udbetaling > vælg beløb/metode. Så viser den det aktuelle indsatsforløb)
EDIT: Anden tilbagetrækning tager evigheder. 48 timer senere afventer den stadig. Ifølge Live-Chat & Finance Team behandler de indsendelserne i den rækkefølge, de har modtaget dem. (Helt fint, men 2 hele dage, nogle sms'er med live-chatten og økonomiteamet, men tilbagetrækningen afventer stadig)
EDIT: 3 dage senere er tilbagetrækningen stadig afventende.
Live-Chat = 10/10
Everyone I talked to was super friendly.
Withdrawal has been processed within just a few hours.
Great games with high RTP, the only thing that's missing: NoLimit City.
Verification is done via E-Mail (but they're lightning fast)
I made a grave mistake with my account; I was certain that they wouldn't approve my withdrawal. Live-Chat told me to contact the Finance Team directly, it took them >72 hours to resolve the issue.
It would be neat if WestCasino had it easier to check your current progress on the wager. (atm you need to go to withdrawal > select amount/method. Then it shows the current wager-progress)
EDIT: Second withdrawal is taking ages. 48 hours later it's still pending. According to Live-Chat & Finance Team, they're processing the submissions in the order they have received them. (Totally fine, but 2 whole days, some texting with the live-chat and the finance team, but yet the withdrawal is still pending)
EDIT: 3 days later the withdrawal is still pending.