I submitted a formal complaint to SlotsVader in September 2025 and, to this day, I have not received any response from the complaints department.
I have followed up multiple times, but my emails have been ignored.
When contacting live support, I am repeatedly redirected back to email, without any attempt to check my case or provide a status update. This creates a situation where support avoids assisting and the complaints email does not respond.
In addition, I submitted a formal GDPR (Article 15) data access request on 4 March 2026. I have not received any acknowledgment or response to this request either.
Overall, this raises serious concerns about the casino’s complaint handling process, lack of communication, and transparency.
I remain open to resolving the matter, but the lack of response over such a long period is very concerning.
I have followed up multiple times, but my emails have been ignored.
When contacting live support, I am repeatedly redirected back to email, without any attempt to check my case or provide a status update. This creates a situation where support avoids assisting and the complaints email does not respond.
In addition, I submitted a formal GDPR (Article 15) data access request on 4 March 2026. I have not received any acknowledgment or response to this request either.
Overall, this raises serious concerns about the casino’s complaint handling process, lack of communication, and transparency.
I remain open to resolving the matter, but the lack of response over such a long period is very concerning.
- Poor customer support handling
- Unreliable casino
- Better to play somewhere else
