Username: regarn4k After making several deposits, the casino requested identity verification. I submitted my passport and ID card twice, but both submissions were rejected without any clear explanation. Customer support provided vague responses and did not clearly explain what exactly was wrong with the documents. Eventually, my account was fully blocked and I lost access to my account area. My remaining deposit was not returned, even though there were no winnings on the account. Based on my experience, I recommend being very cautious when using this casino. If you want to avoid potential issues with verification and account access, you may want to consider another platform.
- Unclear and inconsistent identity verification process
- Documents rejected multiple times without explanation
- Vague and unhelpful customer support responses
- Account blocked after verification attempts
- No refund of remaining deposit
- Poor transparency in account restrictions
- High risk of losing access to funds
