Jeg registrerede mig hos Unibet Casino i marts og fuldførte bekræftelsesprocessen. Derefter modtog jeg en besked om, at alt var i orden, bekræftelsen blev gennemført, og status for dokumenterne ændret. Uden en anden tanke begyndte jeg at spille: indbetale, vinde, tabe og hæve penge...
Så kom der endnu en meddelelse, og jeg var nødt til at gennemgå kontrol igen: Send mit pas eller kørekort, bevis på adresse, en regning, et kontoudtog og bevis for penge. En lang liste, men allerede dagen efter uploadede jeg alle de nødvendige dokumenter, men verifikationsprocessen sluttede ikke der!
De bad om en hel masse dokumenter igen, inklusive et kontoudtog, og at samle dem tog mig indtil den 9. august. Jeg mindede også administrationen om, at jeg tidligere havde sendt dem en 90-dages Skrill-opgørelse, da jeg kun indbetalte via denne metode, så alle mine transaktioner var der... Hvad var meningen med at bede om de samme dokumenter? Jeg blev plaget med dokumenter, jeg indsendte alt, og stadig gik alt galt.
Det tog ikke lang tid at få et svar: den 12. modtog jeg en e-mail om, at min konto var lukket for overtrædelse af paragraf 10.3, og alle mine midler blev uforskammet beslaglagt... ja, selvfølgelig konfiskeret.
Først troede jeg, at det var en fejl, da e-mailen adresserede mig som "Anna", og overtrædelsen af paragraf 10.3 havde intet med mig at gøre, da det i det væsentlige vedrører intellektuel ejendomsret.
Jeg forsøgte at finde ud af, hvad jeg præcist havde "overtrådt". Så sendte de mig endnu en e-mail med henvisning til en anden klausul, som forekom mig meget mærkelig. Først kalder de mig Anna og siger, at jeg har overtrådt paragraf 10.3, og nu viser det sig, at der er en ny paragraf. Kontoen er i øvrigt stadig spærret. Hver eneste dag ændrer de årsagerne til at lukke kontoen og kommer med forskellige undskyldninger. Nå, jeg fik ikke mine penge, men jeg fik en hel masse frygtelige følelser og e-mails med latterlige undskyldninger.
I registered at Unibet Casino in March and completed the verification process. After that, I received a message saying everything was fine the verification was completed, and the status of the documents changed. Without a second thought, I started playing: depositing, winning, losing, and withdrawing funds...
Then, another notification came, and I had to go through verification again: send my passport or driver’s license, proof of address, a utility bill, a bank statement, and proof of funds. A lengthy list, but the very next day, I uploaded all the necessary documents, yet the verification process didn’t end there!
They asked for a whole bunch of documents again, including a bank statement, and gathering them took me until August 9th. I also reminded the administration that I had previously sent them a 90-day Skrill statement, as I only deposited through this method, so all my transactions were there... What was the point of asking for the same documents? I was tormented with documents, I submitted everything, and still, everything went wrong.
It didn’t take long to get a response: on the 12th, I received an email saying that my account was closed for violating clause 10.3, and all my funds were brazenly seized... well, confiscated, of course.
At first, I thought it was a mistake since the email addressed me as "Anna," and the violation of clause 10.3 had nothing to do with me, as it essentially pertains to intellectual property.
I tried to find out what exactly I had "violated." Then they sent me another email, referring to a different clause, which seemed very strange to me. First, they call me Anna and say I violated clause 10.3, and now it turns out there’s a new clause. By the way, the account is still blocked. Every single day, they change the reasons for closing the account and come up with different excuses. Well, I didn’t get my money, but I did get a whole bunch of terrible emotions and emails with ridiculous excuses.
