10 måneder siden
This is what the Bet1000 send always to me on e-mail
Bet1000 Casino – generel debat (side 5)
10 måneder siden
The positive thing I see in this situation is that the casino makes an effort to communicate and doesn't leave you without an answer. On the other hand, I think that 20 days is not a short time, so filing a complaint was a good step. Let's see when the casino manages to solve the technical problems and hopefully you will have the money as soon as possible.
When that happens or you find something new and the casino writes you again, be sure to update me.
10 måneder siden
Hi Jaro
Bet1000 Casino has not responded to my emails at all for two days. It seems to me that my money is already gone and I will never get it back
10 måneder siden
Hi there!
Well, I admire your patience. Now that you've made it so far, I'd say it's time to provide Kristina with a full-scale description of the situation.
Allow me to help you out with several questions:
Is your account fully verified?
Have you ever successfully withdrawn from this casino?
Did you accumulate your winnings with or without a bonus?
What was the last message you got from the casino?
Also, specify the technical issues a bit.
I'd say those cover the basics, and believe me when I say it's far better to answer those questions right away.
Please do so by accessing your complaint through this link 👈👈
I wish you the best of luck in resolving the complaint.
10 måneder siden
Hi Radka
Yes my account is fully verified
Yes I have successfully withdrawn from this casino and lots of times
No I never accumulate my winnings with bonus. I never used any bonus
I always get message about some technical problems on they web
The last message was 2 days ago with the same text like always
Redigeret af forfatter 10 måneder siden
10 måneder siden
This e-mail from Bet1000 (5 min ago):
Hello.
Thank you for reaching out.
Our team will notify you as soon as the payment requests are completed.
10 måneder siden
Hi Radka
Yes my account is fully verified
Yes I have successfully withdrawn from this casino and lots of times
No I never accumulate my winnings with bonus. I never used any bonus
I always get message about some technical problems on they web
The last message was 2 days ago with the same text like always
10 måneder siden
Hi there, and thank you!
As I said, you need to send this information to the complaint; Kristina needs to know, not me 🙂.
Please copy and paste your reply to your open complaint; click or tap this green link to do so 👈👈
10 måneder siden
This e-mail from Bet1000 (5 min ago):
Hello.
Thank you for reaching out.
Our team will notify you as soon as the payment requests are completed.
10 måneder siden
No sigh of technical issues, I'd say. Maybe the casino has resolved it in the meantime!
Redigeret af forfatter 10 måneder siden
10 måneder siden
Hi
What is your help because I don't see any results yet. Bet1000 Casino still hasn't paid out my money and it's been 23 days since I withdrew my winnings
10 måneder siden
Hi
I don't quite understand how you want to help me recover my money from withdrawing my PLN 9,000 winnings from Bet1000 Casino? They completely ignore my emails and I have been waiting for the payment for 28 days and I have lost all hope. You didn't even publish my review of Bet1000 Casino to warn the potential victim. I think the only solution will be to inform Interpol about their criminal activities
10 måneder siden
Hi
What is your help because I don't see any results yet. Bet1000 Casino still hasn't paid out my money and it's been 23 days since I withdrew my winnings
10 måneder siden
Hi,
frankly, your post makes little sense to me. On one side, you said it had been 23 days, on the other side, you also said "since you have withdrawn your winnings"
Additionally, I ask very kindly to stop repeating the same message in the complaint "I don't quite understand how you want to help me recover my money from withdrawing my PLN 9,000 winnings from Bet1000 Casino? "
Please mind this statement:
"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible."
So, keep an eye on the timer for once:
Meanwhile, feel free to read this guide focusing on the complaint process; I bet you need it:
https://casino.guru/complaint-resolution-instructions#duration
10 måneder siden
Hi Kristina
I just received an email from Bet1000 Casino. As I expected, they are cheaters and thieves. I will never get my money back:
"Hello Leszek,
We regret to inform you that bet1000 is closed. New registrations and placing bets is no longer possible. All remaining balances and pending withdrawals will be processed soon. We apologize for the inconvenience and thank you for your understanding.
Best regards"
10 måneder siden
Our team will do their best to help you, so nothing is lost yet.
However, you will need to be patient and hopefully this situation with the casino will be resolved.
I will keep my fingers crossed. 🤞
10 måneder siden
Kristina is not here.
Frankly, this is the forum, not your complaint thread.
As far as I can assume, and based on the "clown show" you started in the complaint, it would be best to keep it cool. Update the complaint with this information, please, and mind your tone. 🙏
Otherwise, there will be consequences, of course.
It's just a kind warning. The rest is up to you.
Don't jeopardize a chance to achieve a fair resolution, I'd say it's not worth it.🤷♀️
9 måneder siden
Bet1000 confirmed my withdrawal 2 weeks ago and about a week ago I received an email message which told that my withdrawal is now processed. I still have not received anything. Does anyone have a similar situation and issue? I have anyway been waiting that payment for months.
Redigeret af forfatter 9 måneder siden
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9 måneder siden
Hi
I have a similar situation. They wrote to me that my withdrawal was accepted but they did not make the payment. In the next e-mail I received information that they were having some technical problems and they had not paid out yet. I've been waiting for over 30 days. I think we will never receive our money again and no one will help us get it back
9 måneder siden
Did you receive email messages about withdrawal from this address? wlcpayouts@softgamings.com
9 måneder siden
No. I have all the emails from: support@bet1000support.com
9 måneder siden
certria@gaminglicences.com/complaints@gaminglicences.com
Send an e-mail to these two e-mail addresses and describe the entire situation. This is the authority that issued the licenses for Bet1000 Casino. They are already helping me
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