Betmaster Casino – generel debat (side 5)

Der er allerede klager indgivet til alle relevante regulerende institutioner, og jeg er glad for at kunne sige, at de ikke kun er mine, da jeg under hele min sag kontaktede mange andre berørte parter, som også indgav en formel klage. Jeg mener endda, at jeg sendte min mægler Adán en kopi af svaret, hvor kommissionen, der regulerer spil og lotterier i mit land, bekræfter den dårlige praksis og bekræfter, at min klage er fuldt ud gyldig, efter det hav af beviser, jeg har sendt fra mig selv og andre spillere. Derfor er min pointe, at det er ret sent, at resultatet begynder at blive synligt.

Once more, I was talking about the situation associated with your personal experience ("The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity"), not the usual generalism you keep talking about. Regardless, my intention was to help, and I will leave this global debate to others.

Take care, please.

"Hvis du refererer til min sag, er det meget simpelt: casinoet trådte aldrig frem. De løj offentligt, mens de sendte mig e-mails for at få dokumenter og billeder af tredjepartskort. De svarede aldrig direkte på forummerne, før situationen kom ud af kontrol, og så fremlagde de angiveligt 'bevis for svigagtig aktivitet' – ikke til mig, fordi de ikke engang gav mig en oversigt over mine indbetalinger – når de i virkeligheden handlede ulovligt og svigagtigt under hele 'bekræftelsesprocessen'. Beviserne for dette er der for alle at se."

Jeg har lært min lektie: en positiv eller velrenommeret vurdering er ikke altid objektiv, og der er intet som at dobbelttjekke rigtige menneskers kommentarer, før man stoler på et websted.

I don’t mean to rehash your complaint, because from our perspective the situation looked very different, and the evidence presented to the casino was strong. I understand you won’t admit anything publicly, and I’m not here to start debating who was lying. That’s not my goal.

What I suggested before was to contact the licensing authority. There, the casino can present its proofs, and you can see the outcome objectively—that’s the "second opinion" I mentioned.

Continuing to post about "public fairness" won’t really change anything and doesn’t carry much credibility, especially when everyone can already see how your own complaint was evaluated.

It’s entirely your choice, of course, but if you want a another resolution, the licensing authority is the way to go.

Hej, jeg har indbetalt penge til Betmaster-appen med mit kort. Men når jeg prøver at hæve mine gevinster, kan jeg ikke. Jeg har sendt en besked til hjælpecenteret, men har ikke modtaget svar.

Jeg har ventet på svar i over en time, og der er intet.

Hello, that's a shame because we could use that as a starting point if the casino wrote to you explaining why this situation arose. As it is, we can only guess what might be going on. 

However, do you need to verify yourself or is that not necessary? When you played, did you use a bonus or just real money? Still haven't received a response? What exactly does it say when you say you can't withdraw, is it some kind of error? 

Sorry for so many questions, but let's try to at least get closer to what might have caused this.

Held og lykke, min ven. Jeg håber, de betaler dig, men hvis du ser, at de bare opfører sig dumt og beder om dokumenter, som et normalt casino ikke beder om, er det bedre at klage til din bank og få dine indbetalinger tilbage.

"Sand objektivitet kommer kun fra mange spilleres erfaringer. Læs adskillige meninger og træk dine egne konklusioner."

JEG INVITERER HELE LOKALSAMFUNDET TIL AT TÆNKE OVER, FØR DE FORETAGER EN INDBETALING TIL BETMASTER CASINO, FORDI DE ER TYVE, DER IKKE EN GOD FOR AT SVARE PÅ BESKEDER, MEN SÅ LÆNGE DE VINDER, GÅR DET GODT? AHHH, MEN DU SLÅR DEM, HVORFOR VIL DE IKKE GI DIG TUSIND UNDSKYLDNINGER FOR IKKE AT HÆVE PENGE HÆVNING. DET SKER, AT JEG I GÅR ÅBNEDE MIN KONTO FOR FØRSTE GANG OG INDBETALTE $4.000 MED MIN TDC. JEG KLAREDE AT KONVERTERE DET TIL 8K PÅ EN RIMELIG MÅDE, OG DET ER TIDSPUNKTET 24 TIMER SENERE, AT DE IKKE FRIGIVER UDBETALINGEN, OG DE GIVER IKKE ENGANG ET SVAR, BARE FOR AT VENTE OG VENTE, AT CASINOET ER ET TOTALT FINDEL, DER BURDE STOPPE MED AT VIRKE I MEXICO!!!!

Isn't it way too early to be this negative, though? What do you say?

Have you found out what payment methods you can actually use to withdraw your winnings before you deposit, please?

It is really important to know that you will be able to use the same payment method for your withdrawal as you have used for your deposit so you are not surprised later on, you know.

Tell us, please, what exactly did the casino write you regarding your withdrawal before we call them a scam?

Could you, please?

Hvis du indbetaler penge, og de ikke betaler for den service, de sælger, kan det ikke kaldes andet end svindel.

Og dem, der er anført i virksomhedens banklinks, ville være medskyldige i denne svindel lige så meget som trafikomdirigeringsbureauer som seo_anomaly.

Let's stay fair:

"The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino's excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as "unresolved," and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified."

Først og fremmest undskylder jeg, fordi jeg mistede min mobiltelefon, men jeg fik den tilbage, Gad.

Jeg har allerede brugt de penge, fordi det tog dem omkring 2 uger at løse det, og jeg satsede 500 pr. kast 🙀

No worries at all. I'm sorry that it had this ending, though. Hopefully next time it will be better.

Do you still play at this casino, though?

I suppose you don't, right?

Nej, jeg har ikke spillet det, siden jeg ikke kunne hæve.

Men hvad kunne jeg gøre? De penge, jeg begyndte at spille med, var rigtige penge, jeg havde indbetalt.

Well, if you didn't stop responding to our team and had the patience until your complaint was done with, perhaps we could help you to withdraw your money, you know.

But I understand that it is not easy.

Selvfølgelig vil jeg ikke savne nogen kommunikation.

Jeg vil være på udkig hele tiden, fordi jeg indbetalte "RIGTIGE PENGE"