Betsolino Casino – generel debat (side 13)

I can see your complaint here, and our team will now wait for the 14-day timeframe before they start to investigate. Hopefully by then everything will be solved and you will be able to withdraw the money even without the intervention of our team.

Is there anything new regarding all this from the casino?

Det håber jeg også for alle her. For det er virkelig slemt.

Desværre er der ikke noget nyt, hverken via e-mail eller via live chat.

Jeg var ikke i humør til Irinas daglige "........".

Jeg venter til weekenden og prøver igen på mandag.

Hvis nogen har modtaget deres penge inden da, ville jeg være taknemmelig, hvis du ville give mig besked her.

Jeg ønsker jer alle en god weekend alligevel 😉

The casino promised in the complaint that they will return the money by today.

I have received nothing, so yeah, that is great.

Still no money received, and the timer to place a reaction on my complaint is allmost over for the casino. What’s gonna happen after that?

Derefter forlænges fristen for casinoet med yderligere 7 dage

Hmmmm ok…. that makes sense I think. But why does Guru still mark this casinos as ‘fresh’ after that much complaints and problems?

Yes

I think you have a pretty reasonable approach. If the casino doesn't get back to you or doesn't respond, it's probably pointless to keep bombarding them with emails. We'll see if nothing has changed over the weekend or if there will be new messages after Monday. If not our team will certainly try to help you, so hopefully it will turn out well. 

If anything we'll be here. 🙂

Hey it's still the same and you didn't get the money ? I would also advise you if your complaint is about another casino, I would like you to post it in the thread that is dedicated to it, which is here: https://casinoguru-en.com/5bonuses-casino-review#tab=js-tab-discussion

This is where Betsolino is discussed. I would be grateful. 

Because we have had this casino here for not long and every newer casino is marked as fresh. It will change over time, but it doesn't depend on the complaints and problems whether the casino will have this title or not. 

Of course now you will wait another 7 days and hopefully by then the casino will be able to respond and send you some money. I would be really happy.

Kasinoet sagde i klagen, at det overfører penge inden for 24 timer. Overførsler tager et par dage, og det var weekend... hvorfor er du så utålmodig?

Well, perhaps because I am waiting for my money for 1 month now? And as far as I know Friday is a working day, plus Noda transfers are instant.

Jeg vil helst bare få et svar fra casinoet. Du vil helt sikkert få dine penge i løbet af et par dage.

We have waited already almost months. Why are you saying this?

Fordi jeg engang havde en sag, hvor et kasino havde problemer med at udbetale penge, behandlede de klagerne efter hinanden, og alle, der modtog deres penge, var stadig vrede og fornærmede kasinoet. På et tidspunkt blev kasinoet trætte, og de holdt bare op med at behandle klager.

The casino reacts kind everytime I ask when the withdrawals will be processed. I know it’s not funny, but they’re working hard on a backlog of payments and they assured me that the money will be paid.

Nå, det var venligt, men det var altid det samme. Og jeg har ikke engang fået et klart svar endnu.

Jeg kan godt forstå, hvorfor nogle mennesker er meget vrede.

Hvis et casino ikke er solvent, er årsagerne ikke relevante, så skal det lukke midlertidigt!

Jeg tvivler også på, at de "arbejder hårdt" der, for casinoet har ikke så mange spillere og har derfor ikke så mange udbetalinger at "behandle" som et etableret casino. Problemet ser ud til at være noget andet (mangel på penge?)

Men på den anden side skal du også have lidt tålmodighed, de betaler sig til sidst, selvom det tager lidt tid eller er stressende.

Edit: Jeg har lige prøvet det igen - det samme som altid.

"Ferie, undskyld, vi arbejder".... hun svarer ikke på andre spørgsmål - som altid. Intet svar på mail, intet.

Men andre venter meget længere 😉

Jeg fik at vide i dag, at prioriteringen ikke er at behandle e-mails, men snarere at behandle udbetalinger.

I går spurgte jeg i live chatten, om kasinoet ikke havde penge til at betale folk.

Resultatet var, at jeg blev blokeret fra live chat og ikke længere kan bruge den.

I see that you and the other players have not moved anywhere. It's probably not the best idea to bombard the casino with messages, but on the other hand I'm aware that if I waited a month for my money I'd be pretty nervous. 

On the contrary, I hope that each of you will get your money in the next few days. Be sure to let me and you know how it's going.