Casinia Casino – generel debat (side 15)

Hej Jaro, hvis der ikke er nyt på mandag, tror jeg, at jeg vil indgive en klage. Med venlig hilsen.

And we will be here to help you out with that! I wish you luck so you will not eventually have to fill up one. 🤞🍀

Jeg har allerede indgivet klagen. Jeg håber du kan hjælpe mig. Hvis du har brug for noget, så lad mig det vide. Med venlig hilsen.

The team will surely ask us for something, so concentrate mainly on the complaint and answer the questions. 

Feel free to share some things with us on the forum, but we admins don't handle complaints. 

So if something is the first thing you write is a complaint.

I hope this will all be resolved well.😉

Hej Jaro, jeg har allerede sendt dig de oplysninger, du bad om i går morges. Du har stadig ikke svaret mig, jeg forstår at du har meget arbejde.

Kasinoet gør det samme hver dag, og jeg har stadig ikke modtaget nogen udbetalinger. Med venlig hilsen.

Hi there! I'm sorry, but perhaps you can consider the request Kristina sent you:

"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible."

Kindly do not expect the complaint handlers to get back to you the same way we administrators do here on the forum. 🙏

Do you perhaps have anything new to add we can discuss on the forum?

Jeg har lige modtaget de 3 betalinger. På samme tid. Mange tak. Med venlig hilsen.

Jeg er glad for Mimi! Det tager frygtelig lang tid at betale, men med en masse tålmodighed ankommer de!! Nyd julen hehehe

Nå, se, nu har jeg et andet problem. De har hacket mine Google- og Facebook-konti, og de har annulleret alle mine casinoudbetalinger. De har allerede brugt alle mine penge. Pengene er steget til 5000 euro, som jeg ikke har kunne hæve. Jeg efterlader dig med nogle skærmbilleder. Jeg ved det ikke, hvad synes du?

This is excellent news, finally something positive. The wait was worth it and as I said, the casino probably has a longer timeframe for withdrawals based on what other players have written in the past. 

Anyway, do you think you will move elsewhere after this experience?😉🎉

You say you have a problem, you filed a complaint but you didn't answer Tomas' questions. If you need help, it's best if you do so as soon as possible, because without it, it won't move and it won't be possible. Could you do that by clicking on this link please? 

Also, what guarantee do you have that you've been hacked by a casino? For €500, I don't think it's something they really have to do. 

Hello, I requested a withdrawal on 12 of december and i still didn't get my money...

Dette særlige casino tager omkring 10 dage for alle de udbetalinger, jeg har anmodet om. De lyver om de 3 arbejdsdage.

Ok

This is a joke

May I ask if your account is fully verified at this casino?

If you see that it is going nowhere and you still haven't received your money, please feel free to submit a complaint on our site so our team can investigate the matter.

Here's the link for you.

Will you go for it?

Thank you for this information, and I hope your complaint will be resolved soon and you receive the whole amount.

Please keep us updated for sure.🙏

hello, no my account is not verified because they said it’s random who need to do the kyc so yeah it’s not but if I won’t get my money and of the year I will submit a complaint.

Det er uheldigt, hvad jeg går igennem, sandheden er, at jeg er fuld af raseri og frustration. Jeg ved ikke, hvad jeg skal gøre for at få Casinia til at løse dette problem for mig. Jeg vil gerne vide, om du har oplysninger om, hvor jeg kan tage hen her i Spanien for at indgive en formel klage. Det er for meget for mig at gå igennem med Casinia.

De har ikke bedt mig om KYC eller noget. Jeg foretog et par udbetalinger, men nu venter jeg allerede 10 dage på, at de indbetaler penge. De lyver for spillerne om, hvorfor de forsinker. Alle får det samme svar.