Casinia Casino – generel debat (side 8)

Jeg har en åben klage fra en tilbagetrækning, der endnu ikke er behandlet pr. 19/10. Ingen svarer. Dette casino har en forkert anmeldelse, da det konstant forsinker tilbagetrækningen af ​​spillere. Jeg har allerede bedt dem om at gribe ind, da vi overskrider de 14 dage, fordi weekenden kommer, som betragtes som en helligdag. Ingen hjælper mig med at livechatte, kun undskyldende og intet svar på, hvornår jeg får mine penge. Min klage er allerede åben, men ingen repræsentant svarer, og om 18 timer udløber din repræsentants frist

I read your complaint and at the top right you have a timer which always has a party to answer. Tomas will deal with your complaint soon but I assume he is waiting for the time to pass. Then we will contact the casino. But you don't have to worry about anyone from our side getting to you. 

I would also mention that the casino is trying to resolve the situation and even if you have a delay in your withdrawal, I believe that you will come back soon with the news that you have received your money. 

Tak for dit svar. Jeg sætter virkelig pris på den indsats, du gør for at løse vores casinoproblemer. Lad mig fortælle dig, at det ikke er første gang, det er sket. Det sker ofte, men det er første gang, vi er ankommet i så mange dage. De svarer mig ikke på årsagen til forsinkelsen, de undskylder bare.

I absolutely sympathize with you and I would not want to wait that long either, but there is nothing left for us now and we have to adapt to the circumstances. If the 14 days pass, our team will try to help you. 

Hvis de ringer til kasinoet i chatten, og kasinoet ikke svarer, hvad skete der? Hvilken procedure følger næste gang?

If we contact the casino we give them a week to respond, if they don't we extend the timer again and if they don't respond in another week then the complaint is closed and the casino gets black points and their saftey index is lowered.

Anyway, so far I have the feeling that from what I have seen the casino is handling the complaints and therefore I would be positive in this case. 

But we'll see how this whole thing plays out.

Ok, jeg fik det. Alligevel 13 dage i dag stadig ingenting!

I would be furious, yet Jaro is correct. Despite this sounding like a terrible user experience, I too expect the casino to collaborate once the complaint gets to the point. Stil, it must be very exhausting for you. How are you feeling today?

Jeg er rigtig nervøs og samtidig utryg, fordi jeg anser så lang en forsinkelse som uacceptabel, og den bliver forsinket endnu mere, fordi det er weekend og økonomiafdelingen ikke arbejder. Hvis casinoet svarer inden for 5 dage, vil vi være heldige. Jeg tror dog, at min tilbagetrækning vil tage meget længere tid. Jeg har ingen optimisme.

I can feel your frustration, for sure, but to tell you the truth, we will need to wait probably until Monday so our complaint team can try to contact the casino and therefore intervene in your case.

You know, from my experience, some complaints might be solved faster, and some of them need more time. I just hope that even if you wait a bit longer, at the end there will be good news.

So, please hang in there, and I will keep my fingers crossed for you.🤞

Hej, jeg er lidt bekymret. Jeg er ny på dette casino, og jeg har anmodet om mine første 2 udbetalinger. Jeg ved ikke, om dette casino betaler. Da jeg er ny på dette casino, har jeg mistillid til alt. Tilsyneladende har jeg læst, at de har betalte brugere, men i løbet af 14 dage. Jeg ved det ikke. Jeg er lidt bange.

Hey, this is exactly the time we give casinos to pay out players. If that doesn't happen we will try to help you in your situation if you file a complaint.

On the other hand, I would say not to be skeptical right from the start and hang in there. What payment method did you use to withdraw? I would definitely check at least once every two days to see where you stand in your situation and also to see if the withdrawal status changes or not. Did you also need to provide the casino with any documents here or not? 

I'll keep my fingers crossed that it goes well and you can tell me any changes. 😉

Hej god eftermiddag alle sammen, jeg er en Casinia-spiller, og jeg venter på kvitteringer fra dem (8600€) Jeg vil gerne vide, hvor længe jeg skal vente, fordi jeg har afventende kvitteringer (500+300+800), hvis nogen kan fortælle mig om du har modtaget deres hævninger tak og god dag

Det samme med kort og indtil videre har jeg ikke skulle fremvise dokumentation selvom jeg ikke udelukker det. Jeg er ked af at være skeptisk, men da du spiller med dine penge, og du er heldig nok til at vinde, bliver det meget frustrerende ikke at modtage dem senere.

Jeg forstår det ikke, det er første gang, det er sket for mig på et kasino. Jeg har aldrig haft problemer med mine udbetalinger, og nu venter jeg på, om det når mig, for det er ikke et lille beløb...

Hvornår anmodede du om den første tilbagetrækning?

Hello, how long have you been waiting for your money? Have you ever withdrawn before and are you verified in the casino? Have you been in contact with the casino and have they told you when you should get your money?

Let me know.

I understand that when a player plays with his own money, he would like accurate information about the withdrawal. I'm not blaming you at all, but sometimes players get scared without having a reason. Try to hold out and see what happens. Of course, try to keep checking the status of the withdrawal and if the 14 days pass, you can file a complaint and we will try to help you with your case. 

Do you think you can handle it? 🙂

Ja, jeg vil prøve det og se hvad der sker. Jeg håber alt går godt, da det ikke er de eneste udbetalinger, jeg har tilbage, jeg har mange flere tilbage. Jeg håber alt går godt. Det dårlige er, at det skræmmer mig, at de tager så lang tid.

The casino has a fairly high safety index and handles almost all complaints, so that's definitely a good sign if you didn't get paid. But I firmly believe that this is just a delay and you will get everything. The wisest thing to do is to wait and not gamble with the money until everything is sorted out. 

In the meantime, any news?