CrownPlay Casino – generel debat (side 11)

Still waiting for my second withdraw.. 26 days.….

This is happiness in unhappiness. Did the bank also tell you why it didn't accept the money from the casino? Now I have a feeling it's just going to be unnecessarily prolonged if that's the case. Did you resolve it with them so it won't happen again?

I see that you have been handling this for quite a long time and also that Natalia has invited the casino into the conversation, so I hope that they will make it all clear and things will be sorted out soon. Waiting a month for money is definitely not what I would like to experience myself without some relevant reason. 

Are you also in communication with the casino?

Jeg modtog en besked fra banken om, at den daglige grænse var overskredet! Det eneste ubehagelige er, at jeg havde ventet siden 19/01 på disse hævninger, og nu ser jeg mig selv vente 3 uger igen på den sidste, som jeg bad om igen, siden den blev afvist!

Unfortunately, there will probably be nothing else to do but wait and hope that it will not take so long. 

When you get the money, be sure to let me know.

I går aftes indgav de resten! De har endelig arkiveret alt! Jeg havde ikke forventet det efter det, jeg havde læst! Tusind tak for hjælpen ☺️

All I'll say is that you're welcome and I'm honestly glad you got your money. 

I thought you'd be waiting longer but I see it's been resolved sooner, so that's good news.

Anyway, do you think you'll still be playing here despite the way things have been going in the casino?😉 😀

Hej

Jeg ønsker at blive forbudt fra Crownplay på grund af spilleafhængighed. Desværre er der ingen, der svarer på min e-mail eller chat.

Alt de nogensinde siger er, at de er ked af det og vil rapportere det til den relevante afdeling.

Men kontoen forbliver åben, og jeg kan indbetale penge.

Jeg skal have kontaktet dem 10 gange.

Hvad kan jeg gøre for at undgå at blive udelukket fra landsbyen?

Hello.

I am really sorry that they have not responded to your request yet.

May I just ask when exactly you requested the closure and if you clearly stated that the reason is a gambling problem?

It is very important to do so, so the casino knows exactly the reason, and therefore they should always take it very seriously.

Hopefully they will do everything possible to close your account shortly, so any future issues can be prevented.🙏

Hej

Jeg har ventet på mine penge siden den 16. marts... Jeg vandt €3.500 uden en bonus, og de vil ikke have nogen bekræftelse. Jeg har sendt flere e-mails og kontaktet live chat, men det har ikke hjulpet. Pengene er stadig under behandling.

Hello there.

In this case, you have done right in submitting your complaint here, in my opinion.

Our team will investigate the matter and try to get in touch with the casino as soon as possible.

This is your first withdrawal there, right?

Let's hope for the fastest resolution possible. 🙏

Hej,

Ja, det er rigtigt, dette er min første udbetaling. Jeg synes, det er ærgerligt, for når det kommer til gambling fungerer alt meget godt, men når du vinder penge og vil udbetale, skal jeg vente næsten 15 hverdage...

It is always a shame when there is some issue with withdrawals, especially when the player has done everything according to the rules. Right?

Ja, bestemt. Har CrownPlay foretaget nogen udbetalinger endnu? Hvad kan jeg gøre, hvis de ikke betaler?

Hello,

I checked the latest user reviews and found pretty much the same situations:

"I decided to withdraw a mere $100 to test the withdrawal system. (Being slightly ahead compared my deposits)

After several days I requested and update on the progress of the withdrawal. I was met with vague indifference and told to be patient.

Again I tried yesterday at the 2 week mark and again met with vague indifference and excuses. I believe this company is phoney. And don't believe you should use it."

However, giving the complaint team a chance to help you out is still a good call, I say. Try not to worry just yet. 🙏 User reviews are not regularly updated by its creators, so let's focus on the present.

Tak. Dette er altid bare tvivlsomt

Det sjove er, at de stadig sender mig e-mails og siger, at du har en høj saldo bla bla, jeg har ventet på pengene siden den 16. marts, det er så trist

Men når jeg e-mailer deres support- og økonomiafdeling og spørger, hvad der sker med mine penge, står der, at e-mailen bliver behandlet, men jeg får ikke svar

Those promotional emails are usually automated ones that the casino sends to its players, you know.

I just hope that the casino will communicate with our team when the time comes.

Let's wait and see how it will all go.