CrownPlay Casino – generel debat (side 10)

Hi, I wanted to ask you if you have contacted them to follow up on the fact that you see it differently. If they told you it was OK, I would obviously try to believe it, but I'm sure you've recorded everything they've written to you in case of any problems. Did you tell them that you wanted it to come back to you as you entered it, and is that what is going to happen? 

Hi guys, won $6763 and I understand withdraw is max $750 at a time, but the first $750 withdraw was done on the 19th of December. Still pending, can anyone help ?

That has been pending for quite a long time, really.

Is your account fully verified there, or were you asked to go through it first?

Our complaint team will review your complaint soon and inform you what to do next. Please stay put.

Hi, it says that ‘my account does require verification. Enjoy our games’

So do I understand correctly that it needs verification? Did the casino also ask for documents? 

I have a little feeling that from what followed after the sentence with verification and therefore, enjoy your games, it was more like you don't need verification. 

Could you clarify that for me, please? 🙂

Yes, clearly states that my account ‘does not require verification, enjoy our games’

attached

I thought so too. Okay, and you still haven't got the money? If not, our team will try to help and Nick is a resolver, so I believe it will be resolved soon. 

Nope, still nothing. They keep saying there is a delay…

hopefully resolved soon.

Oh right, classically, Then although I hate to say it, we'll just have to wait.

Jeg har 3 udbetalinger fra crownplay, der har været afventende i over 2 uger! Hvad kan jeg gøre? Jeg har talt med dem utallige gange, og de bliver ved med at sige, at de vil fortsætte med betalingen, men det gør de aldrig!

Hi Artemismnr,

my first withdraw of $750 AUD took 25 days. They eventually do proceed with payment, just takes a very long time. It’s going to take me nearly all year to withdraw 6800 AUD.

they only allow $750 AUD withdraw at a time.

good luck

Hey, is that all they told you? I mean, that's quite a bit if you've been waiting two weeks for the money. I also see that the player is describing his experience to you, so it might take some time. But I would definitely go ahead and open a complaint on this link with us because two weeks is exactly the time we give casinos to resolve this process. 

I would also like to ask you a follow-up question, did you play with any bonus?

Ja, jeg spillede med €5-bonussen, de gav mig, og jeg fik den til 400! Efter 5 minutter forsvandt €375 og kun €25 tilbage, hvilket ikke længere svarede til en bonus! Så jeg spillede med dem og vandt €1.280! De har ikke deponeret noget! Hvordan indgiver jeg en klage, tak? Ja, de eneste svar de giver er, at mine penge er sikre, og at de sender anmodningen videre til den relevante afdeling, så jeg kan få fortrinsret! Men det er aldrig muligt! Den første tilbagetrækning er afventende siden 19/01/25!

Hej, jeg er i en meget ubehagelig situation på Crownplay. De første udbetalinger lykkedes, nu har jeg haft problemer siden begyndelsen af ​​december:

• den 03/12/24 lavede jeg en tilbagetrækningsanmodning på €185,00 og den 30/12 bad de mig annullere den og lave anmodningen igen, da der var gået for lang tid;
• Den 12/01/25 lavede jeg en yderligere udbetalingsanmodning på €395,00 (alle de penge, jeg har på min spillekonto) og til dato ingen kredit.

De svarer mig altid med forudbestemte sætninger uden nogensinde at nå frem til en løsning. Er der andre i min situation?

Sure, thanks for the reply. At first I thought the problem was that the bonus has a maximum cashout, so that's why you only have 25 left. On the other hand, once the bonus is over, everything should be fine. 

As for the complaint, please use this link and you can open it here. We will try to help, but I would be happy if the casino would respond and let you know more and, most importantly, send you the money. 

I will keep my fingers crossed.🤞

Hi, I'm sorry for the situation you're in. 

As far as help is concerned, I've seen that you've already managed to open a complaint, so we'll try to assist you. 

What did the casino say to you about the withdrawals taking so long? I guess it wouldn't be enough that I have to re-enter my withdrawal after a month of waiting for my money. 

I'll wait for an answer in the meantime.

De svarer med undskyldninger og siger, at deres økonomiafdeling arbejder 7/7, og de har mange anmodninger om tilbagetrækning, og det er derfor, forsinkelserne opstår. De inviterer mig til at vente og siger, at anmodningen om tilbagetrækning fortsætter, og de kan ikke se nogen form for blokering.

Yeah, sure. I would say that a delay for this reason can happen and the casino can have a lot of withdrawals. But I don't think it should take up to a month and that would be unimaginable for me. So now we will wait and see how the complaint moves forward and hopefully we will be able to help. 🙂

I går lavede de et indskud på 1.280! Min bank accepterede simpelthen ikke de andre 500 og så blev de annulleret, så jeg anmodede om en hævning igen! De vil helt sikkert være inde igen om 20 dage fra hvad jeg ser, men de flyttede alligevel, så spørgsmålet er lukket!