Hej,
Jeg har også det problem, at siden den 26. marts 2024 (dvs. i 10 dage) er min udbetaling ikke blevet behandlet eller gennemført.
Der står stadig "i proces". Chatten sender forudskrevne svar og har gjort det i 5 dage. Jeg får intet svar på mail...
Måske skulle du melde casinoet, at ingen indbetaler længere
Sjovt nok udbetalte de i dag. Måske er det på grund af vurderingen her på Casino Guru 😀
Hvem kender et casino, der er godt og udbetaler meget hurtigt. 🙂)
Dama.Nv casinoerne udbetaler inden for 2 dage og er efter min mening meget velrenommerede.
CatCasino selv på samme dag!
My withdrawal was on the 27th of March, I too will be closing my account after funds have been received. I do play at other places that payouts are very fast, via bank transfer...however my reason for playing here was because being an Australian resident, gaming providers such as pragmatic, playngo, quickspin etc are not available to play due to law changes here but were available for Australians to play at crownplay.
Betingelserne siger 3 arbejdsdage, og jeg ventede 7 arbejdsdage, og efter min mening overtræder casinoet sine egne generelle vilkår og betingelser.
Jeg har ikke officielt indgivet en klage, bare udtrykt min mening her i forummet.
Med venlig hilsen
Hello,
probably just a misunderstanding with the closed complaint. Thank you for the clarification.
Anyway, terms and conditions usually provide the normal time frames for withdrawals. If the casino is experiencing delays in the process flow, its first interest is not to change the terms, but to work on the problem.
So, under normal circumstances, the expected deadlines should work. To be honest, the KYC follows withdrawals, and not every verification is the same. Not speaking about additional verification. 🙁
One way or another, I empathize with you, and I'm glad you shared this with us.
My withdrawal was on the 27th of March, I too will be closing my account after funds have been received. I do play at other places that payouts are very fast, via bank transfer...however my reason for playing here was because being an Australian resident, gaming providers such as pragmatic, playngo, quickspin etc are not available to play due to law changes here but were available for Australians to play at crownplay.
Hopefully, it's just a question of time. Based on the previous good news, I'm quite convinced it should be okay eventually.
I bet it's hard to find available casino supporting more than a few game providers for you, am I right? 🤔
So, I'm sorry to see you have to keep searching.
Hej mennesker,
Jeg anmodede også om en hævning den 29. marts, den dag i dag siger de at der er forsinkelser bla bla bla, jeg skulle være sikker på at jeg får mine penge mm.
Jeg har spillet på adskillige dama- eller rabidi-kasinoer, og jeg har bemærket, at den første udbetaling altid tager lidt længere tid. Når du har udbetalt én gang, tager den næste udbetaling ikke længere end 3 dage. Det generer mig og jeg laver ballade hver dag i chatten og mailen, men jeg får ikke noget svar på mail og altid det samme i chatten.
Usually when it comes to the first withdrawal, the casino has to do the verification of the account, so this may be the reason for the delay, actually. Is your account fully verified in this casino? We do give casinos 14 full days to get this process done with, as Veronika explained to yo in your complaint, as well. The live chat is not always informed about all the withdrawal requests, so they are not always able to give answers regarding those.🤷♀️
I know your replying to another player, but in terms of verification, they won't allow me to verify my account, and in the verification section it states I don't need to which is very odd...this will be my 2nd withdrawal, I did a test withdrawal of a smaller amount, to see if they'd pay out ($60AUD) which they did in 2 days, unverified..so, to have multiple complaints about this place within the same time period, wouldn't that be of concern? They're not sending out emails to everyone on what's happening, there's no communication at all...so in my opinion, this wouldn't be a reliable place for anyone to play or join. And I still haven't received my withdrawal either.
12 days left, they still not payed out.
I write to the support at every 2nd day and I also chat with them, but no success
Men kun den første udbetaling, jeg venter stadig på den anden udbetaling fra en dag senere.
Der er nu gået 12 dage, og ifølge chatten sker betalingen i aften. Jeg venter på at se, hvad der sker.
Hej, jeg har også ventet på min udbetaling i 10 dage nu. Jeg anmodede om min udbetaling den 29. marts, og der er ikke sket noget før i dag.
Så jeg modtog begge betalinger i dag.
Jeg er/var også ny på siden. Det tog præcis 12 dage for hver udbetaling.
Så til alle dem der venter...det vil tage omkring 12 dage.
lg
That's great to hear!! Thanks for the update.
12 dage generelt eller 12 hverdage?
12 dage generelt udbetalte jeg den 27. marts 2024.
It's Monday 11pm here in Perth Australia, and my cashout was the 27th of March also...will give it till Wednesday I guess...by the way, are any of you verified? And if so, did support ask you to verify yourself or were you able to verify via the verification section in your account?
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