CrownPlay Casino – generel debat (side 5)

Okay, jeg betalte den 29. marts, så forhåbentlig kommer det i morgen eller i overmorgen

Hej, jeg vil lige kort dele min oplevelse med Crownplay. Jeg tilmeldte mig Crownplay for 10 dage siden og indsatte 50 euro fra mit Mastercard og begyndte at spille og mistede som forventet alt. Men chokket kom 3 dage senere, da jeg så på min konto, 3 x 50 euro var blevet debiteret igen, pengene gik til Polen, 50 euro til London og 50 euro til Kenya, plus udenlandske gebyrer i hvert tilfælde. Jeg fik spærret mit bankkort og har kun haft problemer, fordi kortet blev hacket, forsøgte at kontakte Crownplay, men kunne ikke komme igennem. For mig var det en oplevelse på 200 euro.

Totally understand your point of view, for sure, it is strange that there are so many delays. This, of course, can be caused by many aspects, like too many withdrawal requests, or that the casino may be understaffed, I would say. I just hope that there is nothing else to it, right? I saw your complaint, and our team will intervene after the 14 day time period we usually give casinos to proceed the payments. We'll find out, eventually, if you will need to pass thru the verification process, or the casino really doesn't need you to. I just hope, that it won't take long. in the meantime, please, inform us about any changes to your case, we'll be here waiting.

Hey. I just saw this update in your complaint: "They just payed out, after 12 days wait time, many emails and many online chat talks. I really needed to fight for the money, the site not suggested."

So congratulations, even though you needed to wait little bit longer, than you would wish. Are you going to move on somewhere else now?

Great news, thank you for sharing. Seems to me like 12 is the number here. Which payment method did you use, if I may ask? Will you continue to play at this casino after this experience, I wonder?🤔

Hello. As I read the other posts here, it usually takes 12 days to get paid. So hopefully your withdrawal will arrive soon. Otherwise our complaint team will surely help you out. Please keep us updated.

Hello. I am really sorry to hear you've had this kind of experience. Have you tried to contact your bank regarding this? Try to get a chargeback, perhaps? There could be some chance of it, I reckon. Could you do that, and let us know, please, how did it go? The casino could really be not "guilty" here, in my opinion.🤷‍♀️

We will surely be here waiting for your reply.

Just received an email 12.17am utc time that my withdrawal is complete. Will wait if money hits my bank account today.

This was a very unfortunate experience, and sadly will not return to crownplay due to lack of professionalism, and many more reasons.

Great. We'll wait for the update.🤞

Your decision is probably for the best, I reckon.

Money came through approximately 5 hours after email was sent.

Excellent news. I'm glad you have your money. 

However, would it be possible to mention it in the complaint you have filed? It would be a good way for our team to close it. 

Congratulations and I hope you continue to do well. 😊

Will do 😊

Thank you very much 🙂

Så jeg har ventet på min betaling i 3 hverdage nu. Jeg venter yderligere 2 dage, og hvis ikke, vil jeg indgive en klage. Vilkår og betingelser er vilkår og betingelser...alle bør overholde dem.

Hello,

Without a doubt! It is just that terms and conditions, which include other "exclusions" and the statement "the company reserves the right to change these terms and conditions at any time without prior notice," do not usually account for unforeseen delays.

I do agree, though, that everyone should abide the rules.

It is important to note, however, that we give casinos a full 14 days to address KYC, gaming history, and payouts. That means, that even if you submit the complaint, this time frame must be applied. Only after the casino fails to meet this deadline will the Team intervene.

Speaking of which, are you fully verified, please?

Would be great to thick-off this part, if you catch my meaning.

Ikke desto mindre synes jeg, at 14 dage er for lang tid, og ingen svarer på mails.

Under verifikationen stod der, at verifikation ikke længere var nødvendig.

That is a timeframe our complaint team gives casinos to proceed with the payment before they intervene. Hopefully, you will be able to get your money sooner than that.

Hvor lang tid tog det dig præcis?

Hej, jeg foretog en hævning hos Crownplay casino den 19.4. og indtil i dag 2.5. Jeg er ikke blevet betalt, og tilbagetrækningsprocessen er stadig under behandling.

Jeg skriver langsomt hver anden dag til online chat, til e-mail. De lover og forsikrer blot, at deres team arbejder aktivt på at fremskynde processen og sikre, at pengene bliver udbetalt så hurtigt som muligt. Jeg ved ikke, hvad jeg skal gøre længere.

Hej, jeg beklager ulejligheden, du er stødt på.

Da det har stået på i ret lang tid, ville jeg nok gå til det punkt at indgive en klage til os, for jeg kan se, at den eneste grund til, at du har modtaget fra casinoet, hvorfor du ikke har pengene endnu, er at være patient. Det ville nok ikke være nok for mig, hvis jeg allerede havde ventet lige så længe som dig.

Men har du allerede en verificeret konto her eller ej? Indlæste du penge ved hjælp af en bonus?

Selvfølgelig kan du indgive den klage, jeg nævnteher på dette link, og vores team vil forsøge at hjælpe dig.

Vil du gå efter det?