Hej,
Uden tvivl! Det er blot, at vilkår og betingelser, som omfatter andre "udelukkelser" og erklæringen "virksomheden forbeholder sig retten til at ændre disse vilkår og betingelser til enhver tid uden forudgående varsel," normalt ikke tager højde for uforudsete forsinkelser.
Jeg er dog enig i, at alle skal overholde reglerne.
Det er dog vigtigt at bemærke, at vi giver casinoer hele 14 dage til at behandle KYC, spilhistorik og udbetalinger. Det betyder, at selvom du indgiver en klage, skal denne tidsramme anvendes. Først efter at kasinoet ikke overholder denne deadline, vil holdet gribe ind.
Apropos det, er du fuldt verificeret, tak?
Det ville være dejligt at uddybe denne del, hvis du forstår min mening.
Hello,
Without a doubt! It is just that terms and conditions, which include other "exclusions" and the statement "the company reserves the right to change these terms and conditions at any time without prior notice," do not usually account for unforeseen delays.
I do agree, though, that everyone should abide the rules.
It is important to note, however, that we give casinos a full 14 days to address KYC, gaming history, and payouts. That means, that even if you submit the complaint, this time frame must be applied. Only after the casino fails to meet this deadline will the Team intervene.
Speaking of which, are you fully verified, please?
Would be great to thick-off this part, if you catch my meaning.
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