11 måneder siden
20 times tried to withdraw my money and every time withdrawal cancelled and i have verify profile , credit cards and everything! Please help!
Gama Casino – generel debat (side 5)
11 måneder siden
Hi, according to the complaint you managed to file, I noticed that you were not able to withdraw due to technical problems. I also see that the casino replied to you and said that you need to make a withdrawal to a MasterCard card, which you do not have yet.
However, once you have processed the card and made the withdrawal again, could you let us know how it went and if there were any other problems or if everything went well ?
11 måneder siden
Gama Casino
Jeg tjente 200 € og bekræftede mig selv med det samme, og alt fungerede fantastisk. Jeg skulle sende mit bankkort til økonomiafdelingen for at betale. Det gjorde jeg. Alt blev godkendt, jeg ville udbetale og pludselig står der annulleret årsag teknisk problem prøv venligst igen. Jeg udbetalte så igen og pludselig står der annulleret jeg skal afklare det med min bank, det gjorde jeg og de sagde at alt var i orden. Jeg skrev så straks til support, han sagde, at jeg skulle prøve at betale igen, så det gjorde jeg, jeg gjorde det igen, og så står der annulleret igen på grund af et teknisk problem, prøv venligst igen. Du skal forestille dig, at jeg forsøgte at udbetale hver anden time i 3 dage i træk, og hver gang det blev annulleret, var der enten et teknisk problem, eller jeg var nødt til at afklare det med min bank. 3 dage med denne undskyldning. Og hver gang jeg ville klage til støtte sagde han tre dage senere, at han skrev denne gang, at det vil virke, prøv venligst igen. Det er svindlere, de har alle mine data, mit pas, min hjemmeadresse, mit bankkort og vil ikke betale ud!!!
Automatisk oversættelse:
11 måneder siden
Hi I moved your post under this casino. As far as your case is concerned, I see you are in a vicious circle. However, I would underline that 3 days is not too much time to panic, even though I understand that getting the same answer all the time is certainly not pleasant.
I'm sure you've managed to file a complaint and it's probably wise to wait for it to develop further because I saw that the casino replied as you say that it was the bank's fault and you say that the bank has confirmed that everything is fine on its side.
So we will leave it to our team to get to the bottom of the problem and see how it is eventually resolved.
For the time being, we will have to wait and hope that these technical problems will be resolved as soon as possible. Fingers crossed. 🤞
11 måneder siden
Kan du fortælle mig, hvorfor hver udbetaling, du ser, gav de samme to grunde til annullering? Årsag nummer 1: Jeg bør afklare det med min bank Årsag nummer 2: Åh teknisk fejl. Hver gang du betaler ud, giver du altid en af de to undskyldninger. Hvis det ikke er løgn for dem, så lyver de også for mig. Hvem kan tro det mere!!! Du kan se, hvor mange gange jeg forsøgte at betale, og jeg blev ved med at få disse undskyldninger
Automatisk oversættelse:
11 måneder siden
I understand that this is certainly frustrating, but why you keep getting these 2 reasons I don't know. The casino should know that. I think the most sensible thing to do in this case is to wait and see where our complaint team gets to, because I don't want to jump to conclusions.
I am a firm believer that your situation will be resolved and will turn out well. If you learn something new, let me know.
11 måneder siden
I understand that this is certainly frustrating, but why you keep getting these 2 reasons I don't know. The casino should know that. I think the most sensible thing to do in this case is to wait and see where our complaint team gets to, because I don't want to jump to conclusions.
I am a firm believer that your situation will be resolved and will turn out well. If you learn something new, let me know.
11 måneder siden
Jeg har forsøgt at udbetale siden den 17. oktober 2023, og fra i dag den 23. oktober 2023 bliver det stadig annulleret på grund af en teknisk fejl. Det forekommer mig, som om de beskytter dette casino!! Mens jeg læste kommentarerne, læste jeg, at nogle kommentarer heller ikke var i stand til at betale ud på GAMA Casino på grund af TEKNISK FEJL, disse kommentarer var for 3 måneder siden! Tilfældighed eller ikke tilfældighed selv for 3 måneder siden teknisk fejl og kunne ikke betale ud, de fortæller mig alle historierne her!! Fortæller du mig, at gama casino ikke har været i stand til at betale ud i 3 måneder på grund af et teknisk problem. MEN DER ER INGEN TEKNISKE FEJL VED DEPOSERING. Jeg kommer langsomt op på 180!!!!!! Hvorfor fanden er der ingen teknisk fejl ved indbetalingen? De lod os spille indskud, og så snart vi tjener penge kan det ikke hæves på grund af tekniske problemer i 3 måneder nu seriøst!!!!!!!!!!!!!!!!
Automatisk oversættelse:
11 måneder siden
Hm...there might be a technical glitch, but in that case, the casino should offer another option of transferring the money to you. I believe that could be the solution you're looking for.
I can see you already opened a complaint with them so I believe they'll come up with that solution. You still haven't been waiting for too long for the withdrawal so don't panic. I know about honest casinos where the withdrawals take even longer. It's definitely not a good customer experience, but it can still be resolved in your favour.
11 måneder siden
De reagerede ikke rigtig på mit svar. Hvorfor er der ingen teknisk afbrydelse ved indbetaling????? De lader os indbetale, men så er der pludselig et teknisk problem med udbetalingen og indbetalingen virker ikke, du kommer virkelig ikke til at virke overrasket! Hvad betyder det, fordi jeg ikke ventede længe på udbetalingen, for dem er det måske ikke længe for mig siden den 17. oktober!!!! Jeg vil have dem til at betale mig mine penge!!!!!!!!!!!
Automatisk oversættelse:
11 måneder siden
I can tell you that I can already see there's casino's reaction in your complaint. It just needs to be reviewed and approved by Petronela as well as the last comment you posted there.
Please, give us some time to go through it. It's clear you'd like to get this resolved as soon as possible, but we deal with approximately 1000 new cases every month (+ we work on cases that are already in progress) so that's a lot of data and information we need to go through.
Anyway, since we already know the casino reacted in your complaint, I'd say that's always a positive step. I will take time, but I hope it will get resolved positively. Just please, make sure you won't lose your winnings while waiting for the resolution 👍
Redigeret af forfatter 11 måneder siden
11 måneder siden
Aha, så jeg skulle bare vente og ikke gøre noget
Automatisk oversættelse:
10 måneder siden
For now? Yes, exactly. If you ask in such a way.
There are manpower limits we just can't pass.
I'm sorry, the team is overwhelmed right now, but they keep doing their best. Delayed complaints are first to be taken care of as soon as possible.
I hope you understand.
8 måneder siden
’Fair casino verified by Guru’ when a multitude of people face ’technical issues’ while withdrawing and these problems do not seem to go away. Not shady at all, in fact, quite fair and nice 😉
8 måneder siden
Yoyeli, how about using another tone rather than insisting on being rude and knowingly narrow?
If the casino truly has technical issues, is it not only logical that not just a single person would suffer from its consequences?
Deal with the fact that you lost your money willingly. It is sad, but still, it's true. Quite obvious. 😉
7 måneder siden
Jeg skal være ærlig her, de er bare dårlige, tallene virker ikke, udbetalingen annulleres kun, uanset hvilken udbetalingsmetode du bruger, det er meget nemt at indbetale, du kan ikke drømme om at udbetale
bare en rip off, hold jer væk 👍👍
Automatisk oversættelse:
6 måneder siden
Hello there. Before getting to any conclusions here, could you rather explain what exactly the issue is, please? 🙏 We need to know more about it, in order to help you, if you need us to intervene.
