IceCasino – generel debat (side 12)

They took my money, and its only left 34 euros, even i start playing with 134 euros, and i chat with live support, they said it was a bug on that day, and my money just gone.

Hi, Ok, I got it 🙂. Let's wait now and keep us informed please. Thank you

I see, and how is it going? 🤔

Jeg vandt på ice casino, og de udbetalte mig ikke. Så vær forsigtig!

Fine and what was the casino's response to this statement?

Have you already been refunded?

Hello,

as you can read in this thread the casino is quite delayed with payments, but players reporting that they're paid in the end.

How long have you been waiting, please?

So that’s mean i my winning is gone? 🙈

Hej. De sagde, at der var en fejl med et spil og sagde så, at jeg også vandt med andre spil og sagde stadig, at det ikke var betalt.

For et par måneder siden vandt jeg op til 1000 euro, og det blev betalt, men nu har jeg vundet mere, og de ville ikke betale.

Jeg ventede 5 dage på CC og skrev til dem 4 gange og fjerde gang sagde de nej, det bliver ikke udbetalt

what should i do?

Oh, I'm sorry to say that but, this rule is quite common and protects the casino, especially in such cases.

Seems like now we have a second player with such a problem. 🙁

Well, you can submit a complaint, but I would not keep high hopes.

Did you notice that martynaass is facing the same issue? I fear that my answer would be the same.

Has the casino provided you with proof that there was an error in some games? If there's proof. I fear that point 16.3 will be applied as well. 🙁 The winnings affected by bugs or errors won't be paid.

Feel free to submit a complaint, but I honestly think that it would not help much.

og jeg er ved at satse, og jeg finder det her

Hi, do you mean the bet in this casino in general or you talking about the Cash&Spins game?

God eftermiddag, jeg registrerede mig via guru-webstedet og siden 31/12/2022 har jeg ikke været i stand til at hæve min saldo fra ice casino-webstedet, altid med ufuldstændig status, jeg foretog kyc-verifikationen og intet blev fuldført

Hello,

sorry to say that, but you should wait a bit. It's good that the KYC has been done, maybe the financial department is still in a delay with the payments. If you browse the previous conversations, you'll see the same issues.

Ja, jeg så andre mennesker brokke sig over det samme problem, men det er en tilsidesættelse af os kunder, når alt kommer til alt, spiller vi for at vinde og være i stand til at hæve selv for et bestemt behov, nogle gange regner vi med de penge, der er tjent, og så sker disse ting, alligevel. Jeg håber, de virkelig betaler, for ellers ville siden være svigagtig. Men tak

Hello, we really witnessed some withdrawal delays in last period of time but I can assure you, that if you are aware you haven't violated anything from casino's T&C then you will be paid. As example you can go through this happy ending case which was about quite high winning. 🙂

til kasinoet generelt!!!