Hello,
you should ask the casino. I believe that to receive your winnings you must undergo account verification from time to time.
Just to make sure, we are not he IceCasino. 🙂
Hello mlakos88/Miro.
We are not IceCasino represenatives. I am sorry that even your withdrawal is delayed, however.
You should try to ask the casino.
Honestly, it's Friday, so I would wait a few more working days. Imagine that even our Complaint Team informs that we allow casinos 14 full days to proceed with payments.
Share what you learned, please.
Hello, i got few big wins, trying to withdraw 7800 eur from more than week, it needs 3 days for kyc , after that, 4 days later, there is no accepted withdraw. I made one withdraw request for 7800 eur, they make it on parts of 1000 eur, and there is nothing. Did somebody got his withdraw successfully??
Hello,
if you check this thread you'll see that lots of players reported delayed payments. 🙁.
There are currently 10 submitted complaints, mostly about delayed payments or delayed verification. Up today all submitted complaints were resolved. You can check it out here.
It takes some time but generally speaking this casino pays out the winnings.
May I know whether your KYC verification is successfully done, please?
Hello,
I moved your post to the ICECasino's general thread to help you check what other players are experiencing.
Seems like lots of withdrawals are delayed 🙁.
But all complaints have been solved so far:

https://casino.guru/complaints/resolved
They refuse to give you the tracking ID or are you being ignored, please? Kindly share some screenshots or email, if you can.
Jeg fremsatte anmodningen om tilbagetrækning den 16.08.22, og nu er jeg overrasket over, at min konto er blokeret uden grund eller rapport, og mine penge blev ikke trukket eller refunderet, tilsyneladende fra så mange kommentarer, at det kan være bedrageri. Hvor kan jeg rapportere dem eller noget? :D
Jeg fremsatte anmodningen om tilbagetrækning den 16.08.22, og nu er jeg overrasket over, at min konto er blokeret uden grund eller rapport, og mine penge blev ikke trukket eller refunderet, tilsyneladende fra så mange kommentarer, at det kan være bedrageri. Hvor kan jeg rapportere dem eller noget? :D
I made the withdrawal request on 08/16/22 and now I am surprised that my account is blocked for no reason or report and my funds were not withdrawn or refunded, apparently from so many comments it may be a fraud. Where can I report them or something? :D
Realice la solicitud de retiro el dia 16/08/22 y ahora me doy con la sorpresa de que mi cuenta esta bloqueada sin motivo alguno o informe y mis fondos no fueron retirados ni reembolsados, al parecer por lo visto en tantos comentarios puede que sea una estafa. ¿donde podria denunciarlos o algo por el estilo? :C
Jeg fremsatte anmodningen om tilbagetrækning den 16.08.22, og nu er jeg overrasket over, at min konto er blokeret uden grund eller rapport, og mine penge blev ikke trukket eller refunderet, tilsyneladende fra så mange kommentarer, at det kan være bedrageri. Hvor kan jeg rapportere dem eller noget? :D
I made the withdrawal request on 08/16/22 and now I am surprised that my account is blocked for no reason or report and my funds were not withdrawn or refunded, apparently from so many comments it may be a fraud. Where can I report them or something? :D
Realice la solicitud de retiro el dia 16/08/22 y ahora me doy con la sorpresa de que mi cuenta esta bloqueada sin motivo alguno o informe y mis fondos no fueron retirados ni reembolsados, al parecer por lo visto en tantos comentarios puede que sea una estafa. ¿donde podria denunciarlos o algo por el estilo? :C
Hello,
it may be that your account is blocked due to some verification process or additional security check. May I know whether your account verification has been successfully completed?
Have you received any confirmation about passing the verification, please?
You can submit a complaint - kindly note, that we allow casinos 14 full days to complete the verification and process the withdrawal.
Hvis jeg foretog kyc-bekræftelsen og et par flere tegnebøger, som er dem, jeg anmodede om tilbagetrækning for, hvis den samme support bekræftede det for mig.
Ok, so your account is verified, have you received some sort of confirmation, please?
Anyway, I already mentioned that we allow casinos 14 days, if the problem is not sorted out by the casino within 14 days, kindly submit the complaint, please.
I sent you the link already.
In this casino withdrawal of money can take about a month
This is very uncomfortable and not cool
Hello,
to me it seems that you need help passing the verification, is it correct?
Have you already got the list of documents you need to provide to the casino, please? Try to provide everything accordingly.
If you have any concrete questions, just ask here or try to ask the casino.
Hi Radka. I made more than 20 thousand euros of deposits.
I have 46,600 euros to withdraw. I initially had 6000 and they were always canceling, I have a verified account since October 13th they were canceling my withdrawals. I made a complaint yesterday, I threw the account value and deposited another 9000 euros. now I have requested 30000 thousand euros. So far they haven't cancelled.
the claim must be updated to a value of 46,600 euros.
I risked playing neate casino strong by the guru's review, which for me is my reference.
I like Guru very much, prestige. international. if evaluation is perfect then it must be ok. I think
Hello,
I can see you set up another account for Casino Guru 🙂
I checked your complaint with the ICE Casino but the latest print screen is in Portuguese so I don't know what this is about.
Do you think you can write down what the PrintScreen says, please? It would help a lot, I'm honestly not sure what is the matter with your latest withdrawals.
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Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.