Legiano Casino – generel debat (side 29)

Well, that gets us back to the beginning. There is no problem with the casino proofs.

Throughout my explanation, I have emphasized that based on your activity, we had no evidence to disprove the casino's accusations. 🙁

"The use of multiple accounts on the same device suggests the utilization of multiple accounts by a single individual and it would be impossible to prove that it's not just one person playing in both accounts."

The rejection of the complaint stemmed solely from this issue. We could not back your story up. Nothing else played any role.

Hence comes my previous comment:

"I believe it was an honest mistake. I mean, never allow anyone to register a casino account from your device; it is a mistake. If you browse casino rules, it, in my opinion, becomes obvious that doing so will only bring problems. Why would the terms otherwise explain the KYC and fraud measures involving IP, for example? You may find it hard to defend such a step if we are talking about an online casino, not a brick-and-mortar one. I'm honestly sorry."

Tak for forklaringen. Jeg forstår, at det er et alvorligt problem for dig at bruge flere konti på den samme enhed, og at dette påvirker din beslutning.

Jeg vil dog gerne gøre det klart, at jeg på intet tidspunkt har administreret flere konti eller forsøgt at bedrage casinoet. Hvis casinoet har mistanke, bør det fremlægge klare beviser og ikke antage skyld udelukkende baseret på placering eller enhed.

Desuden er hovedfokus her ikke den påståede kontoaktivitet, men det brudte løfte og den manglende betaling, hvilket er veldokumenteret. Det er uretfærdigt, at dette problem bruges til at ugyldiggøre legitim bevisførelse og nægte en refusion.

Jeg forstår vigtigheden af ​​KYC og sikkerhedspolitikker, men disse foranstaltninger skal anvendes med gennemsigtighed og retfærdighed, ikke for at retfærdiggøre vilkårlige beslutninger eller undgå ansvar.

Godmorgen!!

Du fortalte os ikke, at du fik pengene, det er 2 uger siden, du skrev det.

She has positive news I think.

Look at her complaint.

It was resolved.🎉☘️

Hello, I belive this has been the point the whole time. 🙁 Since it is not possible to contradict the casino's evidence, not much else can be changed.

I, however, also understand the whole matter took an unbelievably long time to get the final resume from the casino, which I guess may indicate that the transparency wasn't at its best shape. I would probably have felt the same.

I wish we could oppose the casino just because we believed you. Well, as long as the trust is not a piece of evidence, it ended this way.

Hej, jeg har endelig modtaget de fulde 6300 euro...

Guru-teamet er fremragende, og klagesystemet giver dig prioriteret kommunikation med casinoet!!!

Tak til jer alle for jeres støtte, og held og lykke med at løse jeres problem!

Jeg venter på Legionens udtræden fra den 26. maj.

Jeg havde forventet en udbetaling siden den 24. Og den 3. juni annullerede de dem, og nu har jeg ventet siden 3. juni, og desværre stadig!!!

Jeg håber, vi får dem på et tidspunkt!!! Som nogle siger, ville jeg ønske, jeg fik dem!!! Vi får se!!

Hi, if you go through this thread you will see that you are not the only one and the waiting times are quite long. 

The good thing was that you filed a complaint and our team will try to help you now, hopefully successfully. 

But did the casino also tell you why you've been waiting so long? Didn't you need to check or did you already? Is this your first withdrawal?

Det casino lader meget tilbage at ønske, bare se på hvordan de har løjet for mig, lovet mig det flere gange og aldrig haft en løsning...

Og oven i købet havde jeg bevis på alt dette, men de viste ikke noget af det, men okay. Som ordsproget siger, vinder casinoet altid. Jeg vil aldrig anbefale det eller spille på det elendige casino igen.

Jeg synes dog, din kommentar er utrolig; den giver meget at tale om...

God eftermiddag, hvilken organisation over Legiano kan jeg skrive til angående en klage over casinoet? Antillefon? Mange tak.

I believe I did my best to explain the nature of the complaint as my colleagues saw it and I personally very much understand you do not appreciate our point of view. I'm afraid there isn't much to add. In my opinion, I answered all of your questions, and I'm not sure what note you view as incredible, but I respect it.

But refunding you would be a generous act, not a requirement, and the casino likely used that change to break its promise to you. For that, I'm sorry.

Hello. Antillephone no longer exists, I'm afraid.

Legiano currently holds a license from AOFA (Comoros). Do I presume you are experiencing withdrawal issues?

The new company behind this casino is making the withdrawal process a nightmare but if you are strong enough to wait, there is a fair chance you will be paid if the winnings were accumulated in accordance with the terms.

You are welcome to share the details; we are here to help.

God aften!

Og undskyld, jeg tror simpelthen ikke, at sådan en mulighed er der!

Lad os hente vores gevinster, jeg er virkelig ked af det!

Så er jeg den næste, der bliver snydt? I dag hævede jeg 7.000 CZK... med en indbetaling på næsten 1.000, og der står stadig, at jeg tjekker ansøgningen. Skal jeg indgive en klage, eller skal jeg bare vente 3-5 hverdage?

Hopefully soon we'll have some development when our complaint team gets in touch with the casino. 🤞

Our complaint team won't be able to intervene yet, actually. We have to wait 14 full days.

I hope it won't last that long.

Did you send all the documents needed?

Ja, alt er via bank-ID, min profil siger, at jeg er verificeret. Så vi får se 😕

Godaften, de har lige fortalt mig, at de behandler dem. Jeg håber, at alt går godt, og at de ikke aflyser dem igen!!! Når jeg får svar, opdaterer jeg også her!

Hello, That's very positive news! I'll be around on weekend so I'll check on this thread. I am eagerly anticipating the happy end,...