Mafia Casino – generel debat (side 4)

Yes, that’s exactly what’s surprising Kubo, and he mentioned it in your complaint, that the casino is responding to other complaints, but yours has somehow been overlooked, even though it’s not clear why. I believe that once Kubo figures it out and finds out more, he’ll let you know. Hopefully, the whole thing will be resolved.

Ja, men det er et stykke tid siden, vi har prøvet at kontakte dem, og de svarer os heller ikke? For jeg tvivler stærkt på, at det er godt for deres omdømme at gøre dette.

Kunne det være, at de ikke ønsker at løse noget, eller at de ikke modtager kommunikationen?

Jeg beder bare om, at det bliver gjort hurtigt, da jeg tror, ​​der er gået en del tid, og hvis det ikke er, vil jeg gerne vide, hvem jeg skal kontakte for at tage dette til det rette sted.

Kubo will explain to you whether, even if this isn't resolved, there's a possibility of taking the case elsewhere. For now, I'd wait for the complaint to be resolved and then think about what to do next.

I don't know why the casino isn't responding to you specifically; as I said, it's strange. But I'm confident that Kubo will be able to reason with them and everything will work out.

Jeg håber også, at dette snart bliver løst her. Mange tak.

Det her er virkelig svindel. Jeg modtog endda en e-mail i dag, som indeholdt mit navn – den var ikke sendt tilfældigvis – og de tilføjede syv euro til min konto. Jeg vil gerne vide, hvordan jeg afslutter dette, for de svarer bare, som de vil. Jeg sendte en e-mail, hvor jeg bad den ansvarlige om at kontakte mig eller Casino Guru, og jeg modtog en af ​​disse koder, der bekræftede, at beskeden var modtaget, og et svarnummer.

At sige, at de har genåbnet min konto... Jeg synes, det er for meget.

Keep these items in case we need them for the complaint. But I probably wouldn't make a big deal out of it and would just leave it at that. The important thing now is to make sure the casino responds and doesn't ignore the complaint.

Ja, men de reagerer ikke og ignorerer i stedet fuldstændigt spillerbeskyttelse. Jeg ved ikke, om det er et computerproblem eller hvad, men jeg har brug for en løsning nu. Nu er jeg endnu mere udsat for tilbagefald. Hjælp mig venligst med at få dette løst nu.

Unfortunately, I can't speed things up. I've done everything I can. Now you'll have to be patient, too. 

Just be strong please.

Og hvor længe skal vi vente? For hver gang jeg venter, mister jeg tid, som kunne være løst et andet sted. Hvis de ikke allerede har ønsket at gøre noget ... og oveni det genåbner de min konto og giver mig bonusser! Jeg kan ikke klare det mere!

I can't say exactly how long it will take, and I understand very well that it's frustrating, but asking me about it every day won't help because, as I said, I've done everything I could. Now it’s up to the others.

If you think it will be resolved faster elsewhere, you have the option to file a complaint there as well and keep it open here too.

Men jeg aner ikke, hvor det gøres, jeg taler ikke engelsk eller noget, så jeg venter til næste uge for at se, hvad der sker. I er fantastiske, problemet er, at den anden part ikke handler, og det er alvorligt.

You're right, and it would be best if you actually did what you're saying. Let's wait and see if anything changes.

Sagen er blevet lukket uden svar fra casinoet. De bliver ved med at sende mig e-mails og sms'er, og de genåbnede min konto for en uge siden; den var lukket før det. Jeg kan ikke fatte, at det skal forblive sådan her, og at jeg ikke kan gøre noget ved det.

I'm sorry to hear that; I saw that the safety index will be dropped because they didn't resolve the issue. I don't understand why they didn't address it, though, since it's a casino with a safety index of 8—I thought I wouldn't have any trouble dealing with something like this.

But there wasn't anything else we could do.😕

Jeg har de samme problemer med min udbetaling; jeg har ventet på €400 i 9 dage (7 hverdage). Livechatten gør absolut ingenting udover at fortælle mig hver gang, at jeg ikke skal bekymre mig. E-mailsupporten er den samme. Jeg tror aldrig, jeg vil se mine penge.

Hey, sorry to hear that. I am not sure how it works in this specific casino, but based on what I remember, a chat operator has no real chance of providing concrete information regarding delayed payment, so reaching out with that expectation must be really hard. The finance team, if the withdrawal reached them, would be more sufficient, but in reality, they are usualy not in direct connection with players in order not to get disturbed and work efficiently. Sounds funny, right?

In any case, are you aware of any particular issue delaying the transaction, or is it the most common "We are working on it; just be patient, please. Your money is safe"?

As far as I know, the casino pays, hence the higher safety index, but I get the impression has not been very convincing.

I dette tilfælde modtog jeg de sædvanlige svar: "Vi arbejder på det; vær tålmodig. Dine penge er sikre" i livechatten og via e-mail. Tilsyneladende er der forsinkelser på grund af min betalingsudbyder (bankoverførsel). Okay, så venter jeg lidt længere (der er allerede gået 9 dage). Tak.