Malina Casino – generel debat (side 43)

So they wanted to assure you that you will get your withdrawals. I hope that they will stick to it then.

Godaften, jeg bad om selvudelukkelse mandag, fordi jeg tabte mange penge. De svarede "Hvad gjorde dig utilfreds?" "Hvilket tilbud kunne du tænke dig?" De ignorerede mig, og jeg tabte flere penge. Jeg vil have mine penge tilbage, og at de sletter min konto permanent. Det er ulovligt, hvad de har gjort.

Jeg tror, jeg bliver den første, der aldrig modtager sine penge, det er 20 dage siden nu.

Det her er de sædvanlige svar. Jeg kan sende dig skærmbilleder af alle mulige ting. Altid det samme tomme bla bla.

Nogen prøvede engang at fortælle mig, at jeg ikke havde indsendt nogen ansøgninger, og at der ikke var noget at hæve. Skærmbillederne af ansøgningerne, inklusive transaktionsnummeret og kontosaldoen, overbeviste mig pludselig.

Kasinoet er den største joke.

Det er så ærgerligt. Jeg har aldrig haft problemer med dem før, og for at være ærlig havde jeg opgivet håbet om, at pengene nogensinde ville ankomme, især efter de 500 euro den 10. Jeg foretog to hævninger mere lidt senere. Altså, 20 dage? Er det rekord?

The most important thing when asking to be self-excluded is to state clearly the reason. Whenever the reason is gambling issues, the casino should act immediately and not let the player deposit any money.

So, may I ask if you stated it in your request, please?

Only in such a case are we able to help, you know.

We are still waiting for the casino to reply to your complaint, so I hope there will be some movement seen soon.

Godmorgen Romi, selvfølgelig nævnte jeg det her, alle skærmbillederne, jeg fortalte dem, at jeg vil udelukke mig selv, fordi jeg har mistet mange penge. Jeg har bedt om det 5-6 gange. Jeg har oprettet en klage.

Jeg skal tilføje, at klagen ikke er blevet uploadet endnu, den er under gennemgang. Jeg har alle de nødvendige skærmbilleder.

Guys, I think we all experienced the exact same negative experience with withdrawals and account closure. This company and its sister casino do the same and the only way to deal with this is to raise a complaint via Casino guru and then we either get satisfaction about our complaints or the Casino doesnt respond/ Help and its gets marked down and flagged as blacklisted casino.

Loss of players and revenue will get their attention.

Malina Casino has been Blacklisted in Canada and also blacklisted with AskGamblers.com

Casino Guru cannot act unless we submit complaints

Modtog endelig pengene efter 21 dage

Unfortunately, it is not the same when someone says that they have lost a lot of money, and if they clearly express the problem, that it is due to the gambling issue, you know.

You have to be really clear and request it according to the rules every time. 🤷‍♀️

We will wait to see how your complaint will unfold now that our team has started to work on it, and hopefully we'll be able to help.

That is great. I'm really glad that this finally happened.

Did you have only the one withdrawal? Right?

Well, now you will probably move to some other casino when it took this long to get your winnings. Right? 🤔

Jeg er enig, men jeg synes ikke, det er rigtigt at sige 5-6 gange, at man er selvudelukket på grund af et stort pengetab og for meget tid, og at der er behov for en mere forklaring.

I agree. Most reputable regulated Casino have an instant option to self exclude or set instant limits or a block.

Malina Casino and its sister sites and affiliates are dishonest

Hello, I think I understand where you're coming from. In the past, saying I want to self-exclude was enough to close the account, as far as I heard, - without further discussion. Yet the trend has changed, it seems.

I would at least appreciate something like a panic button, which would give the player some time to see through a challenging period and perhaps prevent further losses. May work as the first part or step of the self-exclusion request itself. Just thinking aloud here.

I totally agree, it is responsible Gambling guidelines that players should have an option to take a break set limits etc. Also most reputable casinos will respond and block within minutes.

The main problem is the Anjouan gaming authority does not respond in anyway and the casinos no this so they do not care. There is basically no risk of retribution.

Again Casino guru needs to look at marking down and flagging casino based on confirmed genuine negative reviews.

Jeg beder om at få de penge tilbage, jeg har mistet, da jeg har anmodet om udelukkelse 5-6 gange. Jeg har bestemt påstået, at det var spild af tid og penge, men de ignorerede mig. Jeg har allerede indgivet en klage.

Well Done.

If you need any help shout