6 måneder siden
Mange tak for dit svar. Jeg er i tvivl om, hvorvidt jeg får dem tilbage. Men jeg synes, jeg har ret til dem, da udelukkelsen burde have været foretaget direkte.
Automatisk oversættelse:
Malina Casino – generel debat (side 44)
6 måneder siden
I totally agree, it is responsible Gambling guidelines that players should have an option to take a break set limits etc. Also most reputable casinos will respond and block within minutes.
The main problem is the Anjouan gaming authority does not respond in anyway and the casinos no this so they do not care. There is basically no risk of retribution.
Again Casino guru needs to look at marking down and flagging casino based on confirmed genuine negative reviews.
5 måneder siden
Hello,
I've been discussing this subject with Šimon quite often (his bio is here 👈) and the core problem lies in the lack of general standards. We all know what is needed and how it should work, but licensing authorities make it a bit of a messy subject, to be polite. The result? The operators sometimes show the bare minimum required. Luckily, there are always the exceptions but safety should not be based on exceptions, I'd say.
Hence Šimon is working on Self-Exclusion standards - sort of a blueprint which could serve as a comparison for future responsible rating and also a guide for casinos. So, yes, you are correct, and we are working on that. https://casino.guru/global-self-exclusion-initiative#bluepaper
However, the path is long and full of obstacles, of course. Good things are never easy. 🙂
6 måneder siden
Jeg beder om at få de penge tilbage, jeg har mistet, da jeg har anmodet om udelukkelse 5-6 gange. Jeg har bestemt påstået, at det var spild af tid og penge, men de ignorerede mig. Jeg har allerede indgivet en klage.
Automatisk oversættelse:
5 måneder siden
Good call! Those situations should be discussed and properly investigated.
SvarCiter1
5 måneder siden
Godaften Radka, selvfølgelig skal jeg nok klare det til enden. Jeg har ingen nåde for folk, der hver dag siger, at du skal lukke min konto, fordi jeg har tabt så mange penge. Jeg får helt sikkert mine penge tilbage med din hjælp.
Automatisk oversættelse:
5 måneder siden
Wow that is actually really impressive.
I believe you will get total support from players.
We all love to play and having the responsible Gambling tools as a support is fantastic.
Unfortunately many of us have experienced the Dissapointment of delays after a nice win.
But thats great to hear and i believe i speak for the other players offering our support and assistance in any way
SvarCiter1
5 måneder siden
Have you submitted a complaint via casino guru ? You have my full permission you discuss my case as an example of failure to enforce responsible Gambling guidelines as the same thing happened to both of us
5 måneder siden
Jeg har selvfølgelig allerede indgivet en klage, og en repræsentant er allerede i gang med at undersøge sagen. Men jeg håber, de giver mig mine penge tilbage.
Automatisk oversættelse:
5 måneder siden
Godaften Radka, selvfølgelig skal jeg nok klare det til enden. Jeg har ingen nåde for folk, der hver dag siger, at du skal lukke min konto, fordi jeg har tabt så mange penge. Jeg får helt sikkert mine penge tilbage med din hjælp.
Automatisk oversættelse:
5 måneder siden
Our complaint team will surely do everything possible to get the best result of all this.
Please hang in there.
Also, if you need some help with your gambling issues, know that here you can find addresses of some help centers in your country. It is always better to not go through something like this alone.
5 måneder siden
Again Romi thank you but I think we can all agree the Anjouan gaming authority is the problem here.
If they actually regulated and oversee these casinos and their action then I believe the casinos would not behave like this for fear of repercussions.
5 måneder siden
The licensing authority is surely supposed to do all that; you are right.
5 måneder siden
Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.
A very unfair response that actually contradicts what we are all trying to achieve and improve here
5 måneder siden
Godaften igen, ved du om situationen skrider frem med den klage, jeg har oprettet?
Automatisk oversættelse:
5 måneder siden
Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.
A very unfair response that actually contradicts what we are all trying to achieve and improve here
5 måneder siden
Be sure that Matej is one of our best complaint resolvers, and he will do everything possible to get your case solved.
I also see that the casino has replied in the thread, so hopefully it will be all done soon.
5 måneder siden
Hej, jeg har ventet i 10 dage på en udbetaling fra Malina Casino, og der sker ingenting.
Automatisk oversættelse:
5 måneder siden
Was about to sign up once again because the super high rating here and then read this thread.
Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?
5 måneder siden
Hej, jeg har ventet i 10 dage på en udbetaling fra Malina Casino, og der sker ingenting.
Automatisk oversættelse:
5 måneder siden
If you'd like us to intervene in your case, please file a complaint.
From our experience this casino pays their players with some delays, unfortunately, but we could try to help you out.
Is it your first withdrawal?
5 måneder siden
Ja, mit første problem er, at når jeg klager til dig, finder jeg ikke Malina Casino som et godt valg.
Automatisk oversættelse:
5 måneder siden
Was about to sign up once again because the super high rating here and then read this thread.
Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?
5 måneder siden
This casino pays with some delays, so there is no way we can lower the safety index, actually.
Whenever a casino doesn't pay or doesn't reply to complaints, the safety index goes down.
Even though players need to wait a bit longer, as of now it doesn't affect the safety index of this casino. It is good that our users use this forum to inform us about everything so we can act accordingly if we believe that it is necessary.
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