MostBet Casino – generel debat (side 18)

i post several complaints on some sites and some Local sites from Portugal as well .. but no result so far

Yes, that's exactly right! I contacted them, but they didn't reply right away, I waited for a long time. It turns out that I entered the wrong data when registering, all corrected and replenished with coins. Who has what history when playing at this casino? Share your opinions please.

Hi, yes, I contacted support and received a response. I made a mistake myself

Great, so is it good that you and the casino fixed it together and now everything is fine? 🙂

I've been playing for three months, I like it. But there are issues with the software and support, I wish they would help faster. But otherwise everything is fine.

What do you need help with in the casino? Is the support slow and trying or do they not know how to help?

I always like to pass all the verification/kyc process before making any deposits and avoid any delays in potential withdrawals. I've been trying to know which documents they'll be requesting and how to upload them, unfortunately their website doesn't offer any way to do it directly.

But they don't answer my emails (sent to support@mostbet.com, all I get it's their spam. So if it's there any representative of this brand around here, let me know how do I get verified. Thanks

Hi, did the casino ask you to pass KYC? Sometimes it's not possible to do it on your own request and the documents will only be needed when the casino asks for them. Did you try live chat and write there to see if it would be possible to do it in advance or something about the whole process? 

Alternatively, don't they have something mentioned in the terms that they usually need when you have to go through this process? 

That's probably how I would start.

Thank you for your reply.

No they haven't asked me to pass KYC all they said was that my account it's "active", but I know how does this work; if there are some winnings and a withdrawal request they'll start asking for every imaginable piece of document, selfies and video calls etc. For me that's very stressful and time consuming.

In fact, I think passing KYC should be mandatory for all these casino/bookmaker sites before accepting anyone's money, then they can't use it as an excuse to delay payments or freeze accounts or whatever tactic they usually use to discourage clients from getting their funds.

I guess their chat it's managed by people that aren't that proficient in the English language, I spent some time asking for this information but never received a satisfying answer. There's nothing mentioned about which specific documents they'll request in their T&C either.

Well, that's a shame, but as I said, it's not mandatory for casinos, so they usually ask for KYC when you make your first withdrawal or when you have more withdrawals after a while. I know that somewhere it's possible to do this process in advance, but as long as the casino doesn't need anything, it won't verify you.

So if it's very important, this casino probably won't be for you.

Mostbet Casino is breaking basic AML rules.

They refuse to provide players with their own deposit history-a fundamental AML obligation under EU and international standards. If a casino cannot give you your full list of deposits, it means they are hiding something serious. Players have the right to request and receive their complete deposit history. Denying this is a clear violation.

Hej, jeg oprettede en konto på Mostbet, men indbetalingerne gik altid glat og øjeblikkeligt. Der opstod et problem, da jeg ville hæve mine penge. De indefrøs min konto. Og de ville sende alle dokumenterne. Jeg sendte dem, og de satte altid et tidspunkt op for et videoopkald på Skype 4 gange, og der var ingen til stede. Så jeg vil gerne spørge, om nogen nogensinde har hævet deres penge fra dette casino hos Mostbet.

Hej, hvis du var i gang med verifikation, og casinoet arrangerede et videoopkald med dig, og du aldrig var der, er det ikke normalt efter min mening.

Når det kommer til udbetalinger, er kontoverifikation afgørende i dette tilfælde. Men hvis de ikke kan følge op på, hvad de siger, er det ikke rigtigt.

Derfor, hvis jeg var dig, ville jeg indgive en klage, og vores team ville forsøge at hjælpe.

Hvad siger du til det?

hello .. yes THEY are the ones who miss the time ( every time) . Here in Portugal, we have a local complaint Site...everyone report the same problem ( the Most bet operator never attends the video call) and the call gets postponed 3 or 4 times. Their intention is never to pay bro. Several people here in Portugal already get scamed

Have you been through the same situation? 

I would say that here they would try to help you if something similar happened, and of course if they could help us with it. 

Hej, de skrev dette til mig. Der skulle have været et videoopkald to gange, og der skete ingenting. Jeg sendte alle dokumenterne fire gange. ID-kort, pas, kreditkort, og jeg er bare bange for, at han måske misbruger disse dokumenter.

Dette er, hvad de skrev:

E-mail er bedre i appen

Sikker, hurtig og organiseret e-mail

Åben

Sv: 258614448

OG

id_mb

til hvem jeg

26. 10. Vis detaljer

God eftermiddag, kære spillere!

Din konto er blevet indefrossen.

I henhold til artikel 3.7 i reglerne forbeholder bookmakeren sig retten til at anmode om identifikationsdokumenter fra brugeren og foretage et videoopkald med henblik på identifikation.

For at fuldføre identifikationen skal du sende følgende oplysninger som svar på e-mailen:

1. Et separat, fladt billede af det bankkort, der blev brugt til at indbetale på din spillekonto.

2. Et foto af ethvert andet ID (forsikring, fødselsattest, kørekort, internationalt pas osv.) ved siden af ​​hoveddokumentet. To dokumenter = ét foto.

3. Din nuværende e-mailadresse, hvortil du vil modtage et link for at oprette forbindelse via Zoom.

Når du har fremlagt de nødvendige dokumenter, vil du blive planlagt til en videokonference via Zoom med henblik på identifikation.

Alle oplysninger skal sendes i én e-mail.

Mostbet

Gmail er bedre i appen

Sikker, hurtig og organiseret e-mail

Åben

Sv: 258614448

OG

id_mb

God eftermiddag, kære spiller! Din konto er blevet spærret. I henhold til artikel 3.7 i reglerne forbeholder bookmakeren sig retten til at anmode om identifikationsdokumenter fra brugeren...

OG

id_mb

til hvem jeg

For 12 dage sidenVis detaljer

Du vil blive informeret om bekræftelsesresultatet, vent venligst.

Tak for din forståelse!

Med venlig hilsen

Mostbet Sikkerhedstjeneste

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Kontoverifikation kan tage mindst 60 dage fra spærringen af ​​spillekontoen, men verifikationsperioden kan ændres efter spilleselskabets skøn og kan forlænges eller forkortes afhængigt af sagens kompleksitet (i henhold til afsnit 2.9 i reglerne).

Du vil blive underrettet om resultatet af verifikationsprocessen.

Vi verificerer primært konti for at forhindre ulovlig og svigagtig adfærd og for at sikre overholdelse af reglerne. Detaljerne i denne proces kan af indlysende årsager ikke offentliggøres. Vores eksperter gør alt for at gennemføre verifikationen så hurtigt som muligt og træffe en hurtig beslutning.

Tak for din forståelse!

Mostbet

lolol ...they will delay payment as much as they can .. and on this time ( 60 days) they will review all bets to see if they can find anything , any detail, that can VOID all and keep the money for themselves. Believe me

So, have you provided all the requested documents, all right?

Perhaps you should really think of filling a complaint as Jaro suggested if it is going nowhere. 🤷‍♀️

Hej, hvor skal jeg sende en klage til Mostbet? Tak for rådet.

Du kan oprette en klage på vores hjemmesidevia dette link .

Hvis intet har ændret sig, og du er interesseret, så gør det helt sikkert.