3 måneder siden
We'll be waiting here for your updates.
MyEmpire Casino – generel debat (side 6)
3 måneder siden
Hello!
I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)
Very kind! I didnt cheat or something, just lost!
Then i closed my account at this casino! Dont play here!
Gabor
1
3 måneder siden
Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.
So I am not surprised that you closed your account. 😕
1
3 uger siden
Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time
3 uger siden
Hello,
If you would like to browse other complaints submitted against this casino, this link should help out:
https://casino.guru/complaints/in_progress
I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈
A complaint is a relatively slow process.
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
Let me know if I may help with anything else, please.
5 dage siden
God dag. Jeg har ventet i 25 dage på kasinoet på, at min udbetaling blev godkendt. Jeg indgav også en klage gennem casinoguru. Jeg skriver dette her, så du kan være forsigtig, hvis du beslutter dig for at spille gennem dette casino. Hvis noget ændrer sig, skriver jeg det her.
Automatisk oversættelse:
5 dage siden
Hej, jeg vil sige, at et godt skridt ville være at indgive en klage. Sagde kasinoet også, hvorfor venter du så længe på dine penge? 25 dage er noget af en massakre, og jeg vil bestemt gerne høre noget relevant. Er det dit første valg her?
Er du stadig i kontakt med casinoet?
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