Hi, how long have you been waiting for your money? I see you're not quite the only one having this trouble.
When you say it happened to you for the second time, how did it turn out the first time? Did you get the money? If so, after how long?
I will wait for an answer.
First time I waited over 3 weeks I never ended up getting the money I end up just using it. This time I have waited almost a whole week still nothing as of yet. What can I do or tell them to make them hurry up and process my withdraw?
If you didn't succeed the first time and now you've been waiting for more than a few weeks, I'd probably think twice about opening a complaint. Our team would try to help you and let's see where it goes because I've seen that the casino solves complaints quite often and has a good safety index.
I would add that we give casinos 14 days to pay the player, but since you had a problem the first time I wonder how it will turn out now. I would recommend not to gamble with the money though.
What do you think, you'll file a complaint then?
so what should I do from here
I would recommend to wait a while, I mentioned the 14 days we give casinos, and try to inform about the withdrawal.
I have one more important question, are you verified in the casino? Also, you have no control over the withdrawal process and there probably won't be much to speed it up, so patience will be what is needed.
However, if nothing happens, you won't have any information, so then I gave you the link in my previous answer (text in green letters) and you can submit a complaint to us and our team will try to help you.
GOD MORGEN JEG ER VÆRET FORVIRKET MED MIT EMPIRE CASINO VIL IKKE FULDFØRE MIN TILBAGETRÆKNING MED UNDSKYLDELSEN, AT DER ER ARBEJDSBELASTNING, OG ALLE REPRÆSENTANTER, JEG TALER MED MIG, FORTÆLLER MIG OGSÅ EN ANDEN UNDSKYLDNING. VÆK FRA DETTE CASINO, OG DET VILLE VÆRE GODT AT SÆNKERE BEdømmelsen
Hi there. Pardon me for saying that, but it is really not that obvious something unfair is ongoing. Perhaps the casino is facing some sort of technical problem, and the staff did not receive precise information they should forward to players. Very common if you ask me.
Skip the capslock please and tell us more about this situation instead. 🙂 It would be good.
For example, when did you submit the withdrawal request?
Anmodningen blev indsendt den 26/10, problemet er, at de undskyldninger, de fortæller mig, er anderledes, og jeg SKAL have mine penge med det samme.
JEG HAR BRUG FOR DIN HJÆLP STRAKS JEG HAR BRUG FOR DISSE PENGE. NOGLE CHAT-REPRÆSENTANTER FORTÆLLER MIG, AT DET ER I SLUTSTADEN ANDRE FORTÆLLER MIG, AT DET STADIG ER I BEHANDLINGSSTADEN, SÅ FORTÆLLER DE MIG, DER ER TEKNISKE PROBLEMER MED DET, ANDRE FORTÆLLER MIG, DER ER EN STOR LOG KOS-ANALIPSION. DET SER TIL AT DETTE CASINO IKKE VIL BETALE, OG JEG KAN IKKE VENTE DE 14 DAGE, FORDI JEG HAR BRUG FOR DISSE PENGE. SÅ HVIS DU KAN HJÆLPE MIG STRAKS
Unfortunately we are not able to do much right now. Only if a complaint for this casino is submitted our team can intervene. And let's not forget the 14-day timeframe, right?
When exactly have you requested the withdrawal?
Jeg indgav en klage. Det, der bliver gjort, er en hån. Jeg har anmodet om en tilbagetrækning siden den 26/10, og hver dag hører jeg en anden undskyldning. Hvem kan hjælpe mig
May I ask where did you make a complaint, though?
I don't see any here on our website; that is why I'm asking.
Have you got any updates now after the weekend, perhaps?
Jeg indgav klagen til dig. Men alt er godt, casinoet betalte
It's good that you were eventually paid! To me, it seems you consider your complaining here on the forum to be an official complaint. Even though it is not, I'm glad you shared the experiences with us.
Thank you!
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
