This casino is a fucking scam.
After deposited and withdrew several times, Mystake refuses my withdrawal and blocks my withdrawal function.
I asked in live chat about this issue, and they said they will reply by email in few days. But I haven't receive any email for more than half year.
Hi, I can see you already submitted the complaint here. The casino earned a very good rating for us so I hope they'll cooperate and that we'll be able to help. Anyway, the casino doesn't seem to be a scam. The negative feedback on them is pretty rare.
I dag den 28.11.2022 foretog jeg en indbetaling på mystake casinoet, og pengene er ikke blevet leveret til mig, og jeg har sendt en besked til support, og de giver mig ikke noget svar
Hello,
in the meantime, you should try to contact the payment provider you used to make the deposit. It's truly inconvenient that you did not get any reply from the casino, did you try the email and the chat contact as well, please?
Let me know what you learned from the payment provider.
Hej mit navn er Mauro. Jeg forsøger at foretage en hævning på Mystake, men de nægter enhver form for kreditkort. Jeg gjorde alt, hvad de fortalte mig, men ingenting. I går morges modtog jeg en e-mail om, at mit dokument var blevet bekræftet, og jeg sendte mig derefter en anden e-mail for at informere mig om andet. Kan du give mig en hånd?
Hello,
can imagine that this must sound quite confusing without a proper explanation given by the casino.
Has the second email explained what is wrong with the documents?
Try to reason with the casino first please, even if you submit the complaint, we allow 14 full days for verifying the account (learn how the process works) and fulfilling the withdrawal. To me, it seems that some time is still left, but would be good if you update us regularly.
Jeg så, at der er en åben klage fra en fransk spiller og andre lukkede klager fra franske spillere. Hvordan bliver French med, hvis kasinoet forbyder det i deres vilkår og betingelser? Og frem for alt hvordan kan et kasino acceptere spillere fra lande, hvor gambling er forbudt som i Frankrig!!!?
Kan kasinoer bryde internationale love og deres egne T&C'er, mens spillere ikke kan??
Jeg vil sætte pris på et svar fra casinoet såvel som dig.
Hello carsix79,
took you two months to get back to us with more questions 🙂?
I guess you should check the complaints, to find asnwers about how the casino enforces restricted countries. This is a question we usually start with when the complaint is about that subject.
"Can casinos break international laws and their own T&Cs while players can't??"
That is an awesome question for the regulator, I guess.
I truly doubt that the casino will respond to you here, check the whole thread - it has never happened before, sadly.
Jeg synes dit svar er lidt forvirrende. Jeg forsøger at stille spørgsmålet igen: Hvis et casino skriver i deres vilkår og betingelser, at det ikke accepterer spillere fra Frankrig og i stedet stille og roligt tillader deres registrering, finder du det så lovligt?
What is so confusing?
We are not lawyers, you see? Want an official statement, then you should ask the official authority instead. I believe that we already had such a conversation in the past.
The point is that it strongly depends on how the casino enforces the restriction and whether the player gets the winnings. If the casino can't enforce the player from the restricted country to deposit and play, they also have to pay potential winnings. That's fair and that is what matters t us.
I found a complaint where a player from France was paid in the end it seems, though according to our information, France is excluded.
I'll ask the data team to check it out. Thank you for noticing. 🙂
Du behøver ikke at være advokat for at forstå, at disse kasinoer overtræder de enkelte staters internationale love og deres egne spillekontrakter.
I disse tilfælde bør regulatoren gribe ind og i stedet fortsætte med at fungere uforstyrret.
Ingen beskyttelse for spillere og absolut og evig immunitet over for kasinoer.
I didn't say I don't understand 🙂
I'm sure that you understand that as an independent party, we can't make any statements about what is against any law - that's what I explained to you in the past as well. Sadly, if the regulator does not know about the problem or prefers to reject players' complaints about this topic, there is hardly a way.
I'm wondering now, have you ever tried to sue any casino? I often hear that players are going to do that, but further feedback and a result are both quite rare.
Ja, en klage verserer nu hos tilsynsmyndigheden. Jeg håber, at andre spillere rejser spørgsmålet på Curacao e-gaming 🇨🇼
Dette kasino for at tjene penge træder i stykker alle reglerne i de enkelte lande om gambling, de territoriale begrænsninger, der er fastsat af spiludbyderne og accepterer endelig også registreringen fra spillere fra Frankrig og Holland på trods af, at det er forbudt i deres T&Cs.
Hvis jeg var dig, ville jeg bedømme dette casino op til 10/10.
We rate casinos based on fairness and unfairness, as you I'm sure you know.
Still, I'm glad that you are so fond of contacting authorities and finding such interesting info.
Share whether the regulator answered you, please.
I won't comment on what should we do for obvious reasons 😉.
Anyway, you do not have to place such print screens here, lots of players don't understand the English language, instead, you can put here a link to the complaint, so it can be auto-translated to every supported language on our website.
Territory Access and Aliases
Introductory
In this section, the rules and regulations regarding access to the Websites are discussed.
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
Source : CEG website (Mystake casino licensee)
Hello,
any reply from the regulator itself, please?
Ikke endnu. Åbningen af klagen blev accepteret af CEG for en uge siden og udvikles via e-mail mellem mig, CEG og Mystake.
Men ved at læse deres regulering er det klart, at ansvaret for eventuelle registreringer fra forbudte lande eller med love, der ikke tillader det, falder på casinoet selv.
And the authority s the only one who can make an official statement about its own regulations.
Will wait then, thank you.
Jeg indbetalte i BTC efter 3 timer, midlerne er ikke ankommet.
Jeg skrev til chatten, og de fortalte mig at sende billedet af transaktionen, datoen og hvor meget det beløb sig.
De fortalte mig derefter, at deres team vil arbejde på at løse dette, og de vil sende mig en e-mail.
Der er ikke ankommet nogen e-mail
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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