NovaJackpot Casino – generel debat (side 4)

11 dage

Still no update on your withdrawal ? It's been more than 2 weeks, am I right ? 

Jeg har ventet på mine penge i 3 uger nu. Der sker ikke noget. Altid det samme svar i chatten og intet svar fra casinoet selv. Kasinoet har stadig et godt ry???

They paid out one of them of 440 euro, im still waiting to withdraw 6000. My next two withdrawals are pending almost two weeks now. Its really turning me off the business. If u win u should not have to go through this to get your money

I agree, i think casino guru really need to lower that score as that is the only reason i signed up here

Yes I know about your case, because I read this thread. I'm quite sorry that it's actually been quite a long time since you've been waiting for a withdrawal.

But the only thing left is to be patient when you have a complaint with us, because our team will try to help you. If you don't get any response from the casino, we can only wait and see how the whole thing ends up.

As far as reputation is concerned, the casino's safety index doesn't just drop. If your complaint is unresolved, then our data team will look into it and the safety index will be adjusted accordingly. 

I agree that it shouldn't be that difficult to get wins. Especially when you've been waiting a few weeks. However, sometimes casinos do checks for bigger wins and that's why that happens from time to time. But you should always know what's going on so you have an insight. 

Anyway, if you wait more than two weeks, you know you can contact us. 

Har ventet på €400 siden den 27. marts og €400 én gang og €100 én gang den 18. marts. Så i alt € 900 intet på min konto indtil videre. I live chatten eller supporten får du kun det samme svar, at det allerede er på vej og vil være på din konto i den nærmeste fremtid. Jeg er rigtig ked af det. Betingelserne siger, at det tager 3-5 arbejdsdage...

Stadig ingen penge og intet svar fra kasinoet. Min klage er heller ikke blevet behandlet. Jeg er rådvild.

Just give the complaint a few more days, please. I imagine this whole wait is painful, yet the team is aware of your withdrawal and will get back to you eventually.

According to the timer, there are more than 4 days left. Please, be patient. 🙏

That's interesting. When they say the money is already on its way, I would try to get the transaction number.

Once the transaction has been carried out, it should not be a problem, right?

Do you think you can get some?

I mean, I hope it was not just an empty phrase to calm you down.

Det får jeg at vide hele tiden

Der er gået næsten to uger for mig nu, og jeg får altid det samme svar i live chat.

Never deposit to this casino.

I see, nothing concrete.. Well, not very useful, just a common reassuring. 🤷‍♀️

If I'm not mistaken, the casino failed to fulfill the payments within 14 full days, which we used to apply as a maximum time frame.

So, how about creating an official complaint so our dedicated Complaint Team has a chance to dive into the matter?

This article 👈 covers the basics and might give you a head start. What do you think?

Jeg har stadig ikke modtaget nogen penge. Jeg har ventet på min bekræftelse siden den 12. marts og den 26. marts. Det hele er tvivlsomt og meget bekymrende!!! Jeg har også indsendt en klage til dig. Jeg tror ikke længere på, at jeg får mine penge. Men hvad gør man så??? Du er fuldstændig magtesløs!!!

As I can see in your complaint, our team is collecting all the information needed and are working on its progress. I hope they will be really able to get to the resolution soon. Unfortunately, for now, we can not do much, just wait a bit, until they will be able to finish the whole investigation. Please try to be patient and not to get into any conclusions before your case is closed.

Har der været en udbetaling i dette casino inden for de sidste par dage? Hvis ja, hvor lang var ventetiden? Er dette casino overhovedet solvent? Alle her bliver afskrækket og bliver ved med at vente på samme måde, og der sker ikke noget. Det er bare utroligt og kriminelt!

Hej allesammen,

Jeg har allerede kommenteret her en gang.

Jeg ventede 11 dage på min udbetaling på 1000 euro. Men jeg modtog den endelig.

Nu vandt jeg noget igen den 31. marts og 1. april og har ventet siden da.

Jeg har lige modtaget betalingerne igen, så alt fungerer fint for mig.

Jeg krydser fingre for, at I alle stadig modtager jeres udbetalinger.

hilsen

I haven't seen anything in the last few days that the casino has managed to cash out any players. The last settled withdrawal complaint was on March 26 according to our complaints. So obviously, even though I know it's not easy, we will have to be patient.