2 år siden
Hello Eveline, just a kind reminder:
please use the "reply" button (left-pointed arrow at the left bottom corner of the post), otherwise, the person you wrote to will not be notified about your post.
Thank you 🙂
PalmSlots Casino – generel debat (side 4)
2 år siden
Okay tak! Det tænkte jeg ikke på!
Automatisk oversættelse:
2 år siden
Jeg ved, at du har dine egne kriterier for vurdering af casinoer, men måske bør du medregne spilleranmeldelser i disse vurderinger. For dem er det i sidste ende vigtigt, om udbetalingerne fungerer, og hvordan casinoet generelt håndterer kritik og/eller bekymringer fra spillerne. Og det er en katastrofe med Palm Slots, som du kan se i de tidligere anmeldelser.
Automatisk oversættelse:
2 år siden
Hi Eveline,
I agree and all mentioned criteria are taken into consideration already, though the user rating is kept separately because even if we try to keep the user rating unbiased, we can never be sure.
Those are information we can't evaluate and inspect the same way we do in the case of our own rating investigation.
We also examine every complaint submitted here on Casino Guru very closely and carefully, to identify possible issues that could alter the current casino rating.
Even if it is not in our power to react to let's say short-term complications, we do our best to watch casinos closely. Hence we are grateful for every concrete feedback we get from all of you. 🙏
2 år siden
Hi Radka, not sure if you followed the complaint, but same day complained and same day money appeared. The problem was not with the SWIFT code as they said each time, but the IBAN. In Australia we have BSB and Account Number. So the trick is in the IBAN field to enter both BSB and Account number with no spaces, which I only discovered through trial and error, not by any advice from casino who kept saying SWIFT code incorrect. Bye for now, Kirsty
2
2 år siden
Hi Kristy,
thank you for this notification, sadly I can't keep up with every complaint so I highly appreciate that you came back and explain further.
Your experience makes me think that the casino should educate its employees far better in the future. 🤔The support should offer advice and search for a solution, though this did not happen in your case.
Not the best picture, I'd say.
Hopefully, this won't happen again to anybody, and if so, there is a solution posted by you that can help another player!
Thank you, Kristy 👍👍
2 år siden
Hej Radka,
Jeg ville gerne give en opdatering på min klage. Uden klagen ville jeg sandsynligvis stadig vente på et svar fra casinoet. At den har været lukket i mellemtiden er selvfølgelig ok, men "ubegrundet" ?? Min klage var meget velbegrundet, og kasinoet er ikke engang blevet nedgraderet.
Det faktum, at casinoet krediterede mig med en bonus på 5000 euro (mine gevinster), som så forsvandt og dukkede op igen 3 dage senere, er én ting.
Så spillede jeg ikke og forsøgte at få forbedrede tilbagetrækningsbetingelser som kompensation for alt besværet og de vældige 7 ugers ventetid. Det gik kasinoet selvfølgelig ikke med på, selvom jeg helt sikkert ville have efterladt nogle penge på kontoen for at spille med en højere udbetalingsprocent.
Jeg havde ikke forventet fleksibilitet, da de kan henvise til dine betingelser, men jeg havde håbet, at du ville være lidt mere fleksibel i forhold til kundeloyalitet. At spille med 5000 euro og vide, at du kun kan udbetale 400 - selv 6 uger efter at have vundet - er ikke rigtig sjovt. Det ødelægger virkelig det sjove ved at spille. Enhver, der nogensinde har spillet, kan forestille sig det. PalmSlots stinker, undskyld. Jeg kan kun råde alle til ikke at spille der. Kundeservice er dårlig, chat er slet ikke nyttig. De kan være forvisset om, at jeg ikke betaler en øre mere der. En tilsvarende vurdering følger snarest.
Jeg synes ikke, det er i orden, at du ikke engang nedgraderer kasinoet efter sådanne hændelser (min er ikke den eneste), og min klage er lukket som uberettiget.
Med en højere udbetaling ville jeg helt sikkert have efterladt et par hundrede euro på kontoen at spille med
Automatisk oversættelse:
1 år siden
Hello Eveline,
thank you for the update. I must say that I agree with the final statement:
"I understand your disappointment. The casino could, of course, offer you some sort of compensation as a gesture of goodwill. However, we will not penalize it if it doesn't as long as you were given a chance to finish the wagering. Thank you for using the Casino Guru complaint resolution center."
I guess this was quite fair, and we can't penalize the casino because you were not giving compensation. If we did, we would be the ones who acted unfairly.
I wish you more luck elsewhere, would be best to find a casino that suits you better.
1 år siden
Suits me better,? They are most incompetent and unfair Casino I've ever played in. And I've played in quite a few.
1 år siden
If you think it's like this, then you should definitely find yourself a more suitable casino - yes.
1 år siden
hej jeg spiller på palmslots, jeg er nødt til at hæve, og de beder mig om billeder af identitetsdokumenter og regninger for nu. Jeg vil gerne være sikker på, at det ikke er en fidus og derfor kan jeg trygt uploade dokumenterne. tak skal du have
Automatisk oversættelse:
1 år siden
Hello,
I guess that you should rely more on your own research. Have checked the casino before you decided to play there? Would be much safer, I'd say. Don't you think?
You can start right here:
https://casino.guru/palmslots-casino-review#tab=js-tab-reputation
I also think that you should learn a bit more about the verification process.What the casino dmands sounds pretty normal to me, and I'm sure that you would find it in the casino rules - have you checked that? 🤔
Feel free to undergo these free courses:
Always check the casino reputation before playing there and always read all rules.
I wish you a swift verification. 😉
1 år siden
hej et spørgsmål, jeg begyndte at spille med palmslots for 1 uge siden, nu blokerer mit kreditkort mig fra at foretage betalinger på siden, jeg registrerede mig også hos astropay, da de ikke er en certificeret side, derfor ikke aktiveret for udbetalinger. skete dette også for dig?
hvad kan jeg gøre? skifte casino side?
Automatisk oversættelse:
1 år siden
I think that would be best to ask the support directly. There might be other factors in the motion of which I'm not aware.
Can you use any other payment option instead?
Let us know, please.
1 år siden
tilsyneladende er deres websted internationalt og ikke certificeret. derfor vil jeg ikke længere være i stand til at foretage indskud. Jeg skiftede casino, jeg prøver 888
Automatisk oversættelse:
1 år siden
So, did you manage to solve the situation?
If I may say, you should play only in casinos ADM-licensed casinos. You can find the list here. 🌟
1 år siden
Vidste du, at dette casino hævder at have en Curacao e-gaming-licens 1668/JAZ, som ikke er gyldig?
Alle kasinoer i Newera BV-gruppen (24slots, Pribet, Palmslots, Betindi osv.) giver en forkert fremstilling af deres licens i deres T&C'er.
På CEG er den ugyldig!
Du giver en god vurdering til et casino, der snyder og fremsætter falske påstande på deres side.
Automatisk oversættelse:
1 år siden
Hey Carsix79,
Maybe the reason is the license was obsoleted just recently? You are correct, it is not valid now:
I'm just asking myself, why do you always have to be so "direct" at least? Have you ever noticed we ask players to update us if possible?
This option is shown under each casino page:
So, thank you very much for your kind support. I get it checked. 🙏
1 år siden
I hvilken forstand ledes jeg?
Forestil dig alle de spillere, der lider under uretfærdigheder og ikke kan beskyttes af et tilsynsorgan, som de selv erklærer, at de skal henvende sig til i tilfælde af tvister.
Prøv at bede operatører i chatten om forklaringer om deres licens. De kobler dig fra chatten og blokerer dig. Så de ved, at de opererer ulovligt.
Automatisk oversættelse:
1 år siden
Really disappointed right now. I recently gave this site what I thought was a fair and positive review, but now they are making it difficult for me to close my account. It's bad enough a person needs to jump through hoops to access any kind of responsible gaming tools, but to ignore an email, have to go through chat again, who makes you send another email and then wait another 24 hours for response is ridiculous and predatory. Really bad business.
