Pistolo Casino – generel debat (side 3)

What kind of problems do you experience exactly, please?

Jeg har indgivet en klage, som beskriver problemerne.

They did not engage or respond to Casinoguru about a complaint, the Anjouan gaming authority does not respond to complaints. Many other players have posted the exact same issues and problems via reviews and complaints yet for some unknown reason Casino guru has given the casino an 8.5 out of 10 rating. My complaint was unresolved as Pistolo casino did not engage or respond but the rating remained the same.

Personally i respectfully believe that if Casinoguru ignores the negative reviews and unresolved complaints then they are also responsible for misleading player with unrealistic rating

Same here and heard nothing in response

Okay.

I'm really sorry that the casino was not willing to communicate with our team regarding your complaint.

Please know that the safety index of every casino goes down whenever there is an unresolved complaint, and it depends on the amount of how many black points will be given.

I can see that on Wednesday it will go down to 8.1, actually.

Also, please know that user reviews actually don't count in the safety index. 🤷‍♀️

For alle, her er en beskrivelse af problemet:

Jeg råder til forsigtighed med dette casino. Jeg var i starten ret imponeret, indtil jeg vandt et stort beløb og ville hæve det. Jeg har ventet i over to uger nu på den første af tre udbetalinger på €500. Casinoet har en daglig grænse på €500, med et maksimum på tre udbetalinger. Yderligere €1.500 står stadig på min konto, og jeg kan ikke hæve dem, fordi jeg har det maksimale antal udbetalinger i vente. Kontoen er bekræftet, og jeg har allerede modtaget udbetalinger.

Når jeg stiller spørgsmål via livechat, får jeg altid kun undskyldninger.

Jeg tvivler nu på seriøsiteten af dette casino.

Enhver, der har haft negative oplevelser, bør rapportere dette på alle tilgængelige portaler.

Hej. Det samme gælder mig. Vent. Jeg har ventet på en udbetaling på €500 siden den 28. juni. Jeg spørger om det dagligt i livechatten og får altid de samme undskyldninger. Jeg har også sendt adskillige e-mails, og de giver mig altid de samme undskyldninger. Det mærkelige er, at efter at have hævet de €500, foretog jeg en yderligere udbetaling på €250, og det var på min konto tre dage senere. Det er alt sammen virkelig mærkeligt.

Præcis det samme skete på Spins247 casinoet. Jeg har haft tre udbetalinger ventende i to uger, og der er ikke sket noget. Casinoet skulle efter planen lukke den 11. august, og jeg er spændt på at se, om jeg får mine penge. Det er i alt €1.350.

Hilsen Patrick

Tak for informationen, der ser ud til at være et eller andet system. Jeg har også rapporteret hændelsen til Trustpilot. Hvis pengene ikke når frem, vil jeg i det mindste udtrykke min utilfredshed i alle mulige fora og advare andre mod at spille hos Pistolo.

Patrick, open a complaint against pistolo via the casinoguru option once a trend is seen then we can help other players avoid the same issues and the casinos rating will be marked down.

As ypu probably saw what I posted to another player with the same issue open a complaint, when pistolo doesnt reply as they never do the casino will be flagged as unsafe

Send venligst et link til den

Så pengene er væk?

https://casino.guru/complaint-resolution-instructions

Its on this site. Unfortunately i would imagine so the casino does what it wants and the Anjouan Gaming authority does not even respond but file a complaint via the casino guru complaint process they will advise you

Unfortunately I am just a player that got messed around

Hello, glad you submitted the complaint. Indeed, this is the most effective approach! It will take some time, but I expect the casino will soon be invited to join the complaint and explain its position.

Since your account was verified and you received payouts in the past, I guess they may "just" have a problem with delays, in the worst case, with its the payment provider...

I do not want to cause panic, but I believe it is more than just a coincidence that the casino has suddenly reported an issue with payouts. As far as I could see, in other cases some casinos lost payment providers, which means they are not capable of paying players in most regulated countries, such as Germany. Most pleasant version is that there have been just too many winners in a short period of time... who knows?

In any case, lodging the complaint was a great idea. My colleagues will take a look at it.

Hey! Thank you very much for helping others set up the complaints. Well done! I'm sorry your issue was ignored and I hope this is not the end.

I said the worst scenario is casino without working payment provider, but your unresolved complaint may open far worse situation. 🙁

Hej Radka, er den værste situation måske konkurs?

Hello. For me? No, not really.

The worst for me is a change of strategy. Stupid excuses used against players so the money can be voided. Ignoring players complaints. Keeping the money with the facade that players did something wrong.

I spot two unresolved complaints ignored by this casino. I hope that both cases only represent the casino's poor judgment and actions!