ForumCasinoerRabona Casino – generel debat

Rabona Casino – generel debat (side 14)

2 år siden af Radka
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45466 visninger 343 svar |
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stevechai
5 måneder siden

Hello,

not sure I follow the whole problem, hence, allow me a few questions. It usually helps to understand.

You had won something while playing with the bonus, but after some time, the bonus and the winnings were gone. Usually, the best way to get a direct explanation is to contact the casino. We can start speculating just now, but there are far too many possibilities, such as:

has the bonus expired?

have you submitted a withdrawal request?

have you met all bonus requirements (specifically wagering)?

have you played according to the rules the whole time? (max bet rule, forbidden games, and so on)

Additionally, your winnings seemed to have waned, but you are still convinced the games are rigged. I bet you expected higher winnings, right? Frankly, this feeling is quite normal. Just lower your expectations; you might feel better. I imagine how it sounds, but licensed casinos just can't alter the games on any occasion.

Radka
5 måneder siden

This is the bet i did and activated the bonus in big bass!then i had some winnings on the 5th spin of 10 total and it popped out and when i logged in i found no bonus no spins left and not money earned!joke really!!and i cant watch the replay somewhere!

stevechai
5 måneder siden

Have you tried to contact the casino regarding this, as Radka suggested? They should be able to give you some explanation. Please let us know if you learn something new.

Romi
5 måneder siden

They gave me this answer!file

really i cant see the replay of the bonus??that is a big joke!!

stevechai
5 måneder siden

Could you let us know if there will be any update after the 14-hour period, as the support told you, please?

Otherwise, I would probably suggest trying to file a complaint. What do you say?

Romi
5 måneder siden

Yes i will

stevechai
5 måneder siden

We'll be waiting.

5 måneder siden

Hej, jeg skrev for et par dage siden, at jeg var lidt bange for siden, og nu hvor det i dag er 14 hverdage siden, jeg sendte de dokumenter, de bad om, og de ikke bekræfter noget, fortalte de mig, at et billede af mig med min ID og jeg sendte det til posten, fordi det var det, de fortalte mig, og i løbet af de dage fortalte de mig først fra 24 timer til 72 timer, derefter fra 3 dage til 5 og derefter fra 5 til 10 og nu til sidst fortalte de mig fra 15 til 30, jeg ved det ikke Hvis de ikke vil betale mig eller noget, for ellers forstår jeg dem ikke, frygtelig side, tak hvis du kan hjælpe mig

Automatisk oversættelse:
juniorbo
5 måneder siden

Hi, in this case I would also recommend to lodge a complaint. 

If you are interested, just click here. 

I don't find it convenient for the casino to keep introducing you to different timeframes and it's certainly not cool for me to have them verify your photo ID for 1 month. 

So I would definitely go ahead and file a complaint and our team will try to help. 

Jaro
5 måneder siden

Hej, jeg prøver at klage, men når jeg skriver et eller andet brev, begynder det at blive slettet, og det lader mig ikke skrive

Automatisk oversættelse:
juniorbo
4 måneder siden

Does the situation still remain the same, please? You should try to clear the cookies and the cache on your computer and let us know if the issue gets fixed. We'll wait for your reply here.

Romi
4 måneder siden

Hej, jeg var i stand til at klage, tak for rådet

Automatisk oversættelse:
juniorbo
4 måneder siden

Thats great. May you update it now as well, please? Nick needs to know some additional information. Just use this link to do so.

Did you get any explanation about why the verification process is delayed?

Romi
4 måneder siden

Hej, ja de svarede mig, de sagde, at jeg skal sende dokumenterne igen, og at du sletter cookies og caches, hvilket jeg allerede gjorde, og det forbliver det samme, det vil ikke lade mig sende noget, fordi jeg har sendt det mange dage siden

file

Automatisk oversættelse:
juniorbo
4 måneder siden

Have you talked to the support about the issue being the same again? Would like to know what could be the reason. Please let us know whenever you learn something new.

Romi
4 måneder siden

Jeg har allerede talt med dem, de bad mig gøre det samme, som de sagde til mig i e-mailen, jeg gjorde det, og det er stadig sådan; Jeg fortalte dem det, og de fortalte mig, at de allerede havde talt med den ansvarlige for det, og at de ville sende mig en e-mail og indtil videre intet, jeg ved ikke, om de vil sende mig, eller om det skal fyldes op tid, fordi de angiveligt fortalte mig, at de ville lukke min konto, hvis jeg ikke bekræftede den inden for de 30 dage, der er gået, siden jeg sendte mine dokumenter, og godt, jeg indsatte penge der, og det ville være meget dårligt for siden at behandle sine kunder, som måde bare at vinde

Automatisk oversættelse:
juniorbo
4 måneder siden

I know it's not the best practice, but to me, it seems you're about to be in a rush, so have you tried to access the account from a different browser or device? Maybe an icognito mode might also help. It may work for the files to be uploaded.

Or perhaps, to make them understand the issue from your perspective, which is usually the real problem, I would capture a video recording showing you can't follow the procedure.

in any case, I'm glad you submitted the complaint. It must be terrible not to know what to do, lacking instructions.

Radka
4 måneder siden

Hej, ja, jeg kom ind, og godt, Rabona kasinoet er ikke længere nødvendigt. Efter 20 dage udførte den den tilsvarende verifikation og den forfaldne betaling, tak.

Automatisk oversættelse:
juniorbo
4 måneder siden

That is really great to hear. Thank you for updating your complaint as well. I hope everything will be okay from now on. If you need anything, let us know.

3 måneder siden

God eftermiddag,

Jeg vil gerne informere dig om, at Casino Rabona har forsøgt at betale mig i mere end to uger.

Jeg kontakter chatten, og de siger, at de er bagud med betalinger.

Jeg sendte en e-mail til support og fik intet svar.

Kan nogen hjælpe?

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