Jeg tilmeldte mig. Indsatte €1300 og vandt godt. I alt 30k. På spilleautomaten og i live-spil. Udbetalingen på €5000 er enormt forsinket. Jeg er bange for, at jeg slet ikke vil se nogen af pengene. Jeg har indsendt alle de nødvendige data til KYC-kontrollen. Her kommer den.. Slotimo-siden er nede. Ikke længere tilgængelig. HJÆLP!!!!!!!!
Hello there.
I was about to congratulate you for being so lucky. Sadly, it seems issues arise, so I will focus on a complaint instead because it seems to be a reasonable option.
Though I would like to clear up a few more details first.
Has your account been fully verified yet? If yes, when it was done, and since when is your withdrawal pending, please?
Furthermore, has the casino initiated a further security check? It is a rather standard procedure applied in case of bigger wins, so intentionally your account may be blocked or inaccessible due to an ongoing investigation.
I tried and am able to enter the casino and register, hence I believe the casino is not down completely.
If you prefer to submit the complaint just now, feel free to do so.
This article should explain what you should expect along the way.
For submitting the complaint - use this direct link
Hej Radka,
Tak for dit svar.
Slotimo1.com-siden var kun midlertidigt nede.
Nu fungerer siden igen.
Jeg bekræftede mig selv i flere trin.
Jeg har givet Slotimo et kontoudtog, en forbrugsregning, individuelle billeder af mit ID, individuelle billeder af mit ansigt og fælles billeder af mig og mit ID.
Jeg bliver altid trøstet i livechatten, som der arbejdes på i øjeblikket. Udbetalingen har kørt siden 12. marts.
Hvis tilbagekaldelsen ikke er gennemført i dag, vil jeg gerne indgive klagen.
Koster det mig noget?
Hvad er din oplevelse med udbetalingstiden hos Slotimo?
Tak for dine svar.
Hello Bigboss528,
Nice to hear the website is available again, though I feel you have not made further progress passing the KYC.
As mentioned in the article I sent you the process is free completely, however, there are some steps you should expect, so if I may, I recommend you read the guide - just click the green text.
Generally speaking, we allow casinos 14 full days to fulfill the KYC and the withdrawal. So, if you submit the complaint sooner, you'll most likely get this note:
"However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
Don't let this fact stop you, if you feel the situation needs a push, submit one now, the complaint specialist will get to you eventually.
What do you think, are you in?
Hej, jeg har et spørgsmål. Jeg har ventet på bekræftelse af min udbetaling fra slotimo i over 2 arbejdsdage. Jeg kender det ikke fra andre kasinoer, fordi dette normalt blev bekræftet og overført senest efter et par timer. Jeg har ikke modtaget nogen notifikation endnu, jeg har allerede verificeret mig selv, men betalingen afventer stadig, og jeg får konstant at vide i livechatten, at en anden afdeling gør det, og det kan tage lidt tid. Er det normalt?
Hello. I moved your thread here.
Unfortunately the safety index of the casino is below average. You can see that some of the players has got similar issues to yours.
Do I understand it correctly that your request has not been confirmed yet by the casino?
Or you did not get the withdrawal confirmation yet?
Would you be so kind to explain it better to me please?
Will wait for your answer.
Hej, jeg har ventet på en udbetalingsbekræftelse i 5 dage, det er ikke normalt. Hvor lang tid tager det hos Slotimo? Jeg har aldrig ventet så længe på noget kasino
Jeg har nu ventet i 5 dage, udbetalingen afventer stadig, og jeg får hele tiden at vide i chatten, at afdelingen er underbemandet, og at jeg skal vente. De sender en påmindelse, og at de behandler den så hurtigt som muligt
Så jeg venter på en udbetaling på 900 euro, som tilsyneladende ikke er behandlet endnu, fordi den stadig er udestående, så jeg har allerede sendt id-kortet ellers havde jeg slet ikke kunne betale det ud
Hello. Usually we allow casinos 14 full days to fulfill the KYC and the withdrawal. So if it's been 7 days now, it seems to be ok in my opinion. It is quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
So have you already passed the verification process? Did you get any confirmation about that from the casino?
I can also see that you have successfully submitted your complaint and our team is working on it. So fingers crossed🤞.
Jeg fik kun at vide af live chatten, at de havde alle dokumenterne, og det var kun et spørgsmål om tid, før tingene fortsatte. Ja, jeg håber, jeg får det inden for en uge. Det ved jeg ikke på noget andet casino, indtil videre har pengene altid været der senest inden for 1 dag og senest efter 3 dage. På forhånd tak for svarene.
That way I wouldn't be immediately negative. The casino has communicated with you and said it's understaffed, which means it's probably taking a little longer than usual. They also assured you that they have your documents under verification and that they are trying to verify them as soon as possible.
So I would advise you to be patient and keep a cool head. I firmly believe that everything will be resolved in the near future. Good luck. ☘️
Ja, jeg har været tålmodig i 8 dage, jeg ved bare ikke hvordan det virker, tak for svaret.
You're to be commended for staying patient. We give casinos 14 days to sort out the process of the withdrawal and KYC as casinos take care of it. So I'd say there's no need to be skeptical right away.
However, you also have an open complaint, so if it takes longer and the casino stops responding and doesn't give you any updates, our team will try to help you after that time. For now, all we can do is wait. 🙂
Okay, perfekt, tak, så venter jeg bare et par dage. På forhånd tak for det, jeg håber vi kan klare det inden de 14 dage. Hvis ikke, vil jeg også gerne takke dig for din hjælp. Hilsen Christopher
Hej Chris, jeg kan forsikre dig om, at pengene kommer. Nogle gange skal du dog virkelig vente 3 uger. Du kan knække live chat. De samme sætninger igen og igen.
Hej bigboss528 tak for svaret, det er ikke ligefrem rart men det beroliger mig med at det i hvert fald kommer. Jeg skal bare have tålmodighed
Okay, perfekt, tak, så venter jeg bare et par dage. På forhånd tak for det, jeg håber vi kan klare det inden de 14 dage. Hvis ikke, vil jeg også gerne takke dig for din hjælp. Hilsen Christopher
You're welcome, we're glad if we can help, but even better if it doesn't have to turn out that the player files a complaint, but eventually things will be resolved by then.
Anyway, let us know if you get a new response from the casino or if anything changes.
I'll be waiting. 😉
Tak, ja jeg vil dele det.
No problem, I will wait and hope that everything will turn out well. ☘️
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