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i've been waiting for half a month only got 1 withdraw,
after this they asked for verification and when i send the pdf they keep rejecting for no reason,
what is going on with this casino
Slotuna Casino – generel debat (side 6)
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Jeg spillede her i dette casino.. det første blev gjort normalt på 4 dage med en fridag. så vandt jeg og satte en anden på udbetaling 2 gange for 250 euro. 04/05/2025.. stadig ingen tilbagetrækning. i chatten står det samme, der kommer penge om 3-5 dage. men der er gået mere end det burde. og de siger det samme hver dag. hvad man skal gøre. hjælp
Automatisk oversættelse:
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der er stadig ingen penge!!!
Automatisk oversættelse:
2 uger siden
i've been waiting for half a month only got 1 withdraw,
after this they asked for verification and when i send the pdf they keep rejecting for no reason,
what is going on with this casino
2 uger siden
Have you tried to contact them and ask what the reason is, perhaps?
Maybe the quality should be the cause? 🤔
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Jeg spillede her i dette casino.. det første blev gjort normalt på 4 dage med en fridag. så vandt jeg og satte en anden på udbetaling 2 gange for 250 euro. 04/05/2025.. stadig ingen tilbagetrækning. i chatten står det samme, der kommer penge om 3-5 dage. men der er gået mere end det burde. og de siger det samme hver dag. hvad man skal gøre. hjælp
Automatisk oversættelse:
2 uger siden
It really must be frustrating to wait this long, and our complaint team will get to your complaint soon so we can intervene in your case.
Was there any update by now, perhaps?
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Jeg skriver til dem hver dag.. og de skriver det samme.. hver dag at pengene kommer.. i sidste ende kommer de aldrig.. komplet nonsens
Automatisk oversættelse:
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Nej, pengene blev ikke trukket
Automatisk oversættelse:
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Do you write to the live chat or by email?
I am asking because most of the time live chat is not aware of what is going on with withdrawals, actually. 🤔
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både i chat og på mail, i chat skriver de det samme, de svarer slet ikke på mail
Automatisk oversættelse:
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Joala (Slotuna)
15 Apr 2025, 17:04 EEST
Dear Aleksandrs,
Thank you for contacting our Customer Support team.
We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.
Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.
Thank you for your continued support and trust.
If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.
Yours sincerely,
Customer service
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det er det de skriver i mailen, det samme som i chatten!!!
Automatisk oversættelse:
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i have, but they dont answer on emails.
