Slotuna Casino – generel debat (side 6)

i've been waiting for half a month only got 1 withdraw,

after this they asked for verification and when i send the pdf they keep rejecting for no reason,

what is going on with this casino

Jeg spillede her i dette casino.. det første blev gjort normalt på 4 dage med en fridag. så vandt jeg og satte en anden på udbetaling 2 gange for 250 euro. 04/05/2025.. stadig ingen tilbagetrækning. i chatten står det samme, der kommer penge om 3-5 dage. men der er gået mere end det burde. og de siger det samme hver dag. hvad man skal gøre. hjælp

der er stadig ingen penge!!!

Have you tried to contact them and ask what the reason is, perhaps?

Maybe the quality should be the cause? 🤔

It really must be frustrating to wait this long, and our complaint team will get to your complaint soon so we can intervene in your case.

Was there any update by now, perhaps?

Jeg skriver til dem hver dag.. og de skriver det samme.. hver dag at pengene kommer.. i sidste ende kommer de aldrig.. komplet nonsens

Nej, pengene blev ikke trukket

Do you write to the live chat or by email?

I am asking because most of the time live chat is not aware of what is going on with withdrawals, actually. 🤔

både i chat og på mail, i chat skriver de det samme, de svarer slet ikke på mail

Joala (Slotuna)

15 Apr 2025, 17:04 EEST

Dear Aleksandrs,

Thank you for contacting our Customer Support team. 

We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.

Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.

Thank you for your continued support and trust.

If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.

Yours sincerely,

Customer service

det er det de skriver i mailen, det samme som i chatten!!!

i have, but they dont answer on emails.

So, hopefully, they will be able to sort that out soon. Otherwise our complaint team will intervene when the time comes.

I understand. Let our complaint team investigate the matter then. Your complaint resolver will soon contact them.

Jeg ventede i en uge på betaling på 3x500 euro. De accepterede alt på én gang, og det kom dagen efter, men jeg modtog ikke det fulde beløb. De trak omkring 50 euro fra, hvem ved hvad. Nu venter jeg i en uge mere, de samme 3x500 euro, og stadig ingenting.

Jeg har allerede fremsat mine kommentarer til dette casino på forhånd, og jeg har ingen bekymringer om casinoets pålidelighed. Det eneste, jeg kan kritisere, er forsinkelsen af ​​pengeoverførslen på 14 dage fra Brasilien til Brasilien, hvilket kan ændres for visse VIP-medlemskaber, hvilket kan reduceres for VIP-medlemmer.

Was it perhaps some kind of a fee? Have you asked the support, or is there anything mentioned in their terms?

It is quite a long wait, for sure.

If you like, include it in your user review together with your whole experience.

What do you say?

Slotuna Jeg har ventet på to udbetalinger i ugevis siden den 22. juni, og til dato stadig intet.

Is there any explanation about the delay of your payments from the casino, though?

Is your account fully verified there?