Slotuna Casino – generel debat (side 7)

Ja, de kom endelig lørdag

Did you get the full amount finally?

That is great, right?

Godmorgen, jeg har ventet på to udbetalinger siden slutningen af juni, en den 26. og en den 27. I chatten svarer jeg på en standardmåde med falske forsikringer.

Hey, so what does the casino tell you? That you have to be calm about your money coming in and stuff? Did they say why are you waiting so long?

From what I've seen, your complaint is open and our team will contact the casino if nothing changes. 

I'd like to get this resolved as soon as possible, but I guess we'll have to wait for that.

Hej Jaroslav, casinoet siger det samme i chatten og gentager, at der er forsinkelser på grund af det store antal anmodninger, og at mine udbetalinger er i den sidste fase, men de har gentaget problemet i dagevis, og der er virkelig intet nyt. De siger, at de vil sende påmindelser og sige, at jeg kan forholde mig rolig, men jeg ved ikke, hvor sandt det er, jeg vil bare have mine gevinster tilbage.

It can happen, and it is quite common, that casinos are sometimes delayed with withdrawals. There is nothing more to do than to be patient and we will try to help. I believe that the casino is also dealing with the situation and will send you the money as soon as possible, but we will have to wait.

If nothing changes, as I said, our team will contact the casino.🙂

Nu siger de, at jeg stadig er i verifikationsfasen, og ikke helt ved, hvad jeg skal gøre, eller hvordan jeg skal opføre mig. Jeg talte med nogen tidligere, og pludselig blev chatten lukket. Min konto behøver ikke verifikation.

Godmorgen, jeg vil gerne informere dig om, at mine udbetalinger netop er ankommet, tak for din støtte.

So it was only necessary to wait for some time. You weren't waiting for very little, so I understand your concern, but the most important thing is that you have money in your bank account. 

Do you think you will still play at this casino despite this delay?

Jeg har ventet på tre udbetalinger siden 24. september 2025, alle tre for €500,00. Chatten får kun automatiske svar, der fortæller mig, at jeg skal vente, og at pengene vil blive udbetalt. Men fra i dag, efter 14 dage, er der ingen nyheder. De har ikke engang svaret på de e-mails, jeg har sendt dem. Jeg ved ikke, hvad jeg skal gøre, eller hvad jeg skal tænke.

That's been a really long time to wait, for sure.

Have they asked for any documents to verify your account at least?

If there is a lack of communication from the casino site, it surely gets even more frustrating, so if you'd like our complaint team to intervene in your case, please file a complaint and we will look at it, for sure.

Is this your first withdrawal there, by the way?

Hej Romi. Jeg blev ikke bedt om nogen dokumenter; jeg vedhæfter et skærmbillede. Det siger, at min konto ikke kræver verifikation. Jeg brugte den samme betalingsmetode til udbetalingen, som jeg brugte til indbetalingen, så et kort i mit navn. Ja, det er min første udbetaling. På nuværende tidspunkt er jeg tvunget til at indgive en klage.

I see, thank you.

So, please file your complaint whenever possible, and our team will get in touch with you.

Jeg åbnede klagen

One of our complaint resolvers will deal with it soon. Please mind the timer, and you will get more information and some additional questions soon.

Tak, Romi. Intet problem, jeg står til rådighed for alle de oplysninger, du måtte have brug for.

Hej Romi. Jeg kan med glæde meddele, at den første af tre udbetalinger netop er blevet krediteret. På nuværende tidspunkt venter jeg på bekræftelse af de to andre, før jeg indgiver en klage. Jeg holder dig opdateret. Tak for dit arbejde.

That sounds good.

Keep it up. 😉

Hello, i opened an account on your website because it makes me feel safer. I have won recently on Slotuna a large sum, i have three withdrawals pending and the first one is already late one day, not much but i don't want to stumble upon problems during my withdrawals until i have received the entire amount, always in accordance with their withdrawal daily and monthly limits, which i don't mind as far as they are being respected not only be me but by the casino as well. I will keep you posted about how everything unfolds, thanks for having me.

Hello, and thank you for sharing the process of withdrawing money. It's possible that if they have a delay, the money won't arrive exactly when they say it will in the terms and conditions. I'd like to add that we give casinos 14 days to resolve the issue and send the player their money, so I believe they'll manage to do that. 

If not, we'll be here to help.

Didn't they ask you for any documents? Did you play with the bonus?