Snatch Casino – generel debat (side 23)

Week 6 since I made the first withdrawal request and I still don’t have the money.

Please make not the fault and play in this rip-off Scam Casino guys, please!

I can see that it has been going on for a long time, I wouldn't want to wait for that either. Once it was an investigation with the game provider, now I read that it is verification. I don't know if I should laugh or cry anymore. 

I hope you won't have to wait much longer.

Det er simpelthen ulækkert, hvad dette elendige casino gør ved sine kunder.

Lyssky svindlere uden noget system og som bare lyver, nedgrader venligst dette elendige casino, tak ..!

40 dage med rene løgne og standard-sms'er eller slet ingen svar fra disse klovne i casinoet.

I apologize for interrupting, but I am quite shocked by how frequently the same pattern occurs. I hope it will all come clearer in the complaint, because as long as complaints and forum posts are still active, players will notice, or at least I hope so!

I think more disgusting is the fact that casino.guru within 3-4 months seeing so much alerts from many customers of this "near to fraud" casino, don't want to reduce the high 8.9 safety index given to them. That's just strange. I will Never trust any safety index Painted here after this.

Yes I wrote already the same two-three times. The reason why they don't do it is a bit strange.

I wait now 7 weeks for fucking 100 Dollar 😀

The approach of this Piss Casino is scamshit, never seen a rip-off tactic like this..

3,5 weeks for 'provider request' (that 100% never happened anyway by nobody, just a tactic to scam) and now 3,5 weeks for KYC (2 Photos, very hard to control in 3-4 weeks or more 😀) .

I'm glad I didn't win more money at this monkey casino. I am sorry for all who won more then 500 or more of thoundands Dollar..

Agree with you 1000%, I’m waiting since 31 March for 7000e withdrawal, 1month for "fair play review" and 20+ days for KYC verifications and i was VIP customer… JOKE of a casino, they should be banned and sent to jail, all of them together with liar supports and useless KYC department!!! ❌❌❌ DON’T PLAY THERE ❌❌❌

It's 900+. And up to now nothing is paid.

And nothing is said why don't they do.

I'm quite sorry about all this, to tell you the truth. These are terrible times to be waiting for money, and I wouldn't want to be in it myself. If I did get it, I would probably never come here again. 

I hope this gets sorted out and works out well for everyone. 😥

Du skal nedgradere dette modbydelige, beskidte casino.

Det er ikke det samme som før; faktisk burde det nedgraderes til 0 og revalueres fra den dato, det blev overtaget. Det har INTET at gøre med den gamle casinogruppe og tilbuddene/processen bag den. Kun casinonavnet er tilbage.

Gør noget, disse svindelnumre skal afsløres på internettet, og folk skal straks advares om dette modbydelige fupnummer!

I think that's exactly what the forum and user reviews and complaints are for. Players know to alert themselves that all may not be well with the casino. We will do what we can according to our usual procedures. 

Looks like your "usual procedures" are usually useless or at least they are too late. Seems you "paint" your ratings for you and for the casinos but never for casino customers.

I understand that anger and frustration are in place when players wait so long. 

Anyway, every case must end so that we can say for sure that the casino made a mistake and did not pay out the player, or made some other fraud. Only then will the safety index change. 

If you know how to do it better, so be it, you can make your own page and show us your methods. 🙂

We try to do best for players because without them we won't go far.

So every time we would try to do everything for casinos and favor them, it could backfire.

Men casinoet har INTET at gøre med det gamle Snatch Casino længere, så hvorfor bliver alle de gamle anmeldelser fra før april ikke bare slettet, og der bliver lagt en ny anmeldelse op fra det tidspunkt? Det er ligesom et nyt casino, og det vildleder bare folk.

Det svigagtige casino kan, som det allerede er tilfældet, blot skrive under hver klage hver anden uge i to år: 'Vi gør vores bedste og forsøger at fremskynde din udbetaling' blah blah blah.

Så er sagen stadig ikke lukket, og ingen kan fælde dom. Hvorfor er der ikke en grænse på en måned? Fordi alt, der er længere end en måned, allerede er et stort fupnummer og har intet at gøre med normale procedurer. Jeg og flere andre har ventet på vores penge i to fucking måneder. Tror du virkelig, de vil betale ud? 😀 Og du beskytter det indirekte. Dette er ikke ment som et personligt angreb, men proceduren virker meget mærkelig.

Som minimum bør der hænges en meddelelse op om, at ejerskabet har ændret sig, og at klagerne er steget betydeligt siden da. Og denne meddelelse bør faktisk også hænges op på alle casinoer, der ejes af den tidligere ejer. Fordi ejeren også er ansvarlig for sine kunder.

Because these ratings are bought and paid for. The new owners paid to buy the reputation of the original Snatch casino. Thats why they wont change it.

I still hope they don't. Sometimes I also have doubts, but I see the too much positive work they do and try to believe they aren't sold.

But the fact is that there are problems with safety indexes. Sure many people agree with that. I guess casino.guru just need a little -to revise the system of giving indexes. It will make people to trust to indexes more.

It is 100% the case. Why do you think askgamblers and casinoguru have different ratings for different casinos? Also notice how casinos with exclusive offers have higher ratings?

Actually, a change of ownership does not imply that the staff working in the casino or the rules governing it have changed; these are specifically the factors our Data Team considers when such changes occur. What we see here is the same for other casinos that have switched affiliates. These casinos continue to provide the same low-quality services. Sadly, as I believe someone already mentioned, the Safety Index is based on algorithms and statistical facts. Those facts say it was a poor experience, but the casino (and the others I mentioned) paid out.

That's pretty much it and I, too, would not play at those sites. This is why we keep the user ratings, complaints, and forum discussions in the same location, allowing anyone to compare those sources with the Safety Index before making a decision.

Though I understand that it is common practice to look at just one number... Well, I would personally prefer to lower Safety indexes for certain groups, but for that, my colleagues need unresolved complaints - aka facts. I fully understand that this rating is unsuitable for everyone. My personal advice: Please read all sources, not just one number. 🙏