Spinanga Casino – generel debat (side 18)

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Og de fortalte mig det samme i chatten, de sagde, at de ville skrive mig en e-mail om, hvad der er galt. de skriver aldrig... bare ignorer og annuller filen til verifikation

Sorry, but I do not get your recommendation to the other player to cancel the verification. Why exactly would he do that after he actually got his first payment? 🤷‍♀️ Could you explain, perhaps?

Jeg har allerede modtaget alle udbetalingerne. Mit råd er, at dokumenterne sendes præcis som anmodet, de gør det meget kompliceret, men hvis de bekræfter udtagningerne, har de lavet dem.

Tak for alt gurucasinos

Well, that makes us happy and we're certainly pleased that you managed to get all your money in the end. When it comes to verification, it's always best to work with the casino to make it as easy as possible. Then, as we can see, withdrawals are not a problem, at least not in your case. 

Anyway, will you stay here to play or will you move somewhere else ? 🙂

Jeg må have haft "hurtige" hævninger, fordi jeg ikke behøvede at bekræfte kontoen denne gang🤔

Jeg forstår ikke hvad du mener? Generelt har jeg lige skrevet om min sag, at de ikke fortæller mig... men når de tjekker og sender filen til dem. de annullerer det

Hello,

I think this was kind of a misunderstanding. Thank you for the explanation. Seems like this casino only triggers the KYC verification when necessary, not before completing each withdrawal request, do you have the same opinion?

Based on the smiley face, you would prefer to get over the KYC now already, am I correct? 🙂

I'm asking because I would prefer the same.

Hvorfor var det? Jeg fik aldrig udbetalt pengene.. og verifikationen af filen blev også annulleret....

Yes, and since this is probably your first withdrawal the verification is in most cases done at this time. 

As for the verification itself, I have seen that your document is never accepted and they ask the same thing every day. I find it quite annoying and if they do reject it then I would like to know the reason. Is everything clearly visible, in the format requested by the casino and does the document contain all that is necessary ? 

Anyway, you have a complaint and our team will try to help you if this persists. 

I hope it will be resolved soon. 

Det fungerede godt for mig, men en kollega til mig havde også problemer med tilbagetrækningen.

So I'm glad that at least for someone it was okay. Did you manage to cash out at this casino ? How long did it take if you did ? Do you still play here or not ? 

Jeg gjorde alt, hvad de bad om og spørger.... Jeg sendte alle dokumenterne... og det faktum, at de beder Netteler om en transaktionsopgørelse, er det, jeg smider... Jeg kan sende det til dig, så du kan selv se, hvad der er galt der, hvis jeg downloader en fil fra webstedet netelleren selv.....

Hmm the best thing to do would be to send it to a complaint, but it would still require an answer from the casino as to what's wrong if they reject it. I won't be able to evaluate it since I don't work at this casino. But it is logical for me to give the reason for the rejection and say what is wrong and not just ask the same questions over and over again. Then you can't know what you should do. 

So as I said, if you don't move, I firmly believe that our team will be able to find out what's wrong.

Fingers crossed and keep your nerve. 🤔🤞☘️

Jeg ved ikke hvorfor, men jeg kan ikke skrive en klage. der er noget galt med siden.... Jeg skriver teksten og klikker SEND, afsendelsen drejer og alt bliver ikke sendt....

Could you try to delete the cookies or try from another browser to get in and write to the complaint ? If that doesn't work let me know. I saw that the ball is in the casino's court so I hope they will reply and give relevant information. 

Hello,

I have asked for a withdraw 8 days ago(6 working days passed) and casino didn’t proceed with the withdraw of 100 EUR.They facing delay they say, no one tells me what is really going on!!I saw that almost everyone here have a problem with the withdraw?How did you manage to get your money?

is this casino paying really. They say that fast payment three working days max. But this delay huge. It is the first time that I am waiting so much time.

Bror, jeg som har spillet siden starten af året laver udbetalinger, nogle gange tager det op til 14 hverdage, nogle gange hver 3. dag. Det har at gøre med volumen nu tror jeg de gør alligevel.