Spinanga Casino – generel debat (side 38)

Yes, that is exactly what will be the most sensible. Leave the withdrawal as it is and although I know it's not pleasant to wait for a long time, as Radka said the casino mostly pays, it just takes longer than players are used to somewhere. If you can't get the money, we will try to help.🙂

So it's been quite a long time, it was a good step that you managed to open a complaint and when our team gets everything they need they will contact the casino. I believe they may have some order of withdrawals or they may have a lot of them but it shouldn't take 19 days. 

Anyway, you haven't received any money from them yet and this is your first withdrawal? You didn't have to verify either?

€1.500 siden 20 dage siden, og €5.700 mangler stadig på kontosaldoen.

Jeg har forsøgt at hæve et overskud på €12.000 siden begyndelsen af ​​december.

Hej Jaro,

Nej, jeg har stadig ikke modtaget nogen af ​​de 3 afventende hævninger, som jeg har haft i 20 dage.

Jeg har tidligere modtaget udbetalinger, men det har altid taget 8-12 dage at behandle dem. Denne gang er den helt for lang. Jeg har allerede en åben klage til dig, men casinoet er ikke blevet kontaktet endnu.

Vær tålmodig, ven, og stop med at spille, indtil du får alt. Slet derefter.

Som vi sagde, har andre spillere også fået pengene med stort besvær.

Jeg har stadig ikke modtaget pengene

Jeg har også ventet på tre udbetalinger siden den 14. januar. Det er sygt

Jaro jeg har et problem, jeg kan ikke indgive en klage.

Når jeg sender det, står der, at mit navn er forkert, men det virker ikke, fordi jeg har indsendt klager før og

Jeg har ikke foretaget nogen ændringer i mine oplysninger.

Yes, I saw that it has not been contacted yet, but I believe that we are getting closer to that time. 20 days is quite a lot and if there was an investigation I would understand it, but this way without giving a reason we are probably not very wise.

As much as I hate to say it, we'll probably have to wait and see how the complaint goes if the casino hasn't paid you yet.

That's a strange thing I've never encountered before. Could you please take a screenshot of the screen and send it here with the error? It would help a lot in identifying the problem.🙂

Hvor meget længere skal jeg vente på at blive kontaktet af kasinoet? Det er klart, at 20 dage er væsentligt over deres 3 hverdage. Derudover må jeg tilføje, at de ikke har svaret på nogen af ​​mine e-mails.

Har du haft andre tilfælde, hvor forsinkelsen var så lang? Efter hvor mange dage endte de med at behandle udbetalingerne?

Det er hvad jeg får.

Korrekt. Ethvert websted anbefaler betting sider som Betfair, Parimatch, Novibet blandt de vigtigste, og her er det anderledes, på de første sider er det fyldt med kasinoer af dette mærke, der bliver ved med at åbne nye sider hver uge.

Helt ærligt, intet kommer til at ændre sig, vi taler med ingen, vi klager bare til hinanden!

I saw that your case has been taken over by Miroslava so the casino will be contacted in a little while. 

As for the other cases, there were certainly some, but since each one can be individual, I would have to go through the others where it was like yours.

Anyway, since the casino handles almost every situation, I'd say there's a good chance your situation will be resolved as well. 

Although I know you've waited long enough, but you'll have to wait a few more days.

Thank you, we are now trying to find out how it is even possible to add forbidden characters into the account details. I'm personally working on that.

Mange tak

Hello once more. Your account should be fine now that we appear to have resolved the data conflict. Please try submitting the complaint again after logging off and back on.

Thank you 🙏

Jeg har lige indgivet klagen, alt er fint med min casinoguru-konto!

Tak for den umiddelbare hjælp!

I'm glad it worked out. No need to thank at all 🙂. Now we can put another effort into the complaint itself. Let's hope it will be quite easy to resolve too!