Spinline Casino – generel debat (side 2)

Kære hr. Franztheuerw,

Vi har gennemgået din anmodning og vil gerne give dig et detaljeret svar for at afklare eventuelle misforståelser. Bemærk, at din bekræftelse blev gennemført den 21. november. Den 22. november indsendte du en anmodning om tilbagetrækning, men annullerede den selv den 23. november, før den kunne behandles. Du indsendte derefter endnu en anmodning om tilbagetrækning den 23. november og annullerede den selv den 25. november, før den kunne behandles.

Vi vil også gerne understrege, at alle dine henvendelser via live chat er blevet besvaret af vores specialister, dog er der i denne periode ikke modtaget beskeder fra dig via vores support-e-mail.

Hvis du har spørgsmål eller brug for yderligere hjælp, er vores supportteam tilgængeligt 24/7 via live chat eller e-mail på tilgængelig.

Venlig hilsen,

Spinline Casino

Så meget for din bekræftelse. Det er vildt, hvilke historier du spreder her. Og du har ingen specialister overhovedet.

Kære hr. Franztheuerw,

Som nævnt ovenfor blev din profil verificeret den 21/11/24. En bekræftelses-e-mail vedrørende profilbekræftelse blev sendt til dig samme dag.

Det du ser på hjemmesiden og viser her i dine skærmbilleder er muligheden for at uploade dokumenter, men du behøver ikke uploade noget i øjeblikket.

Venlig hilsen,

Spinline Casino

Godaften, den pragmatiske udbyder dukker ikke op i kasinoet.

Mens jeg bruger vpn

Greetings, my first question would be are you allowed to use VPN in the casino? Did you find this information somewhere or did you ask the casino itself, i.e. the support if this is possible? You have to be careful that this is not a reason for some void wins in the future. 

As for the game provider Pragmatic, this is also something I would probably direct to the casino and live chat and ask them if there is any dropout or if they don't have them, or maybe they are not available in this casino for your country. 

Will you please try and let me know what you found out? 🙂 

Dear Stasipetr57,

Unfortunately, the provider Pragmatic Play has been unavailable for players from Greece since January 30. Additionally, we do not recommend using a VPN while playing on our site, as it contradicts licensing regulations.

While these restrictions are currently in place on Pragmatic Play's side and are beyond our control, we’re happy to offer a wide variety of games from other providers. We’re confident that you’ll find plenty of exciting options to enjoy, ensuring a thrilling gaming experience. Plus, our diverse range of bonus offers will make your time on the site even more rewarding and entertaining!

If you need any assistance in choosing providers or games, our support specialists will be happy to help. Feel free to reach out via our 24/7 Live Chat or email us at support@spinline.com.

Best regards,

Spinline Casino

Dette casino er et af de værste. Folk, efter at det går godt for dig, siger de, at kontoen er duplikeret, og de sviner dig ud for penge. Dette casino er ulovligt af alle, de er det værste casino. Du har været der et stykke tid, så fortæller de dig, at kontoen ikke får nogen fordel, fordi den er duplikeret. Jeg anbefaler det overhovedet ikke.

De ved kun, hvordan man kommer med undskyldninger, de siger, at de ikke accepterer spillere fra Spanien, og i starten havde jeg alle bonusser og kampagner, og efter at jeg vandt nogle penge, fortalte de mig, at de ikke accepterer spillere fra Spanien, og jeg er spansk, og jeg har altid indbetalt uden problemer. Nu er det sidste problem, jeg har haft, at de fortæller mig, at min konto er duplikeret, når det er umuligt. Jeg anbefaler ikke dette casino, det er en total fidus, og de fortjener ikke at være aktive, tyve.

Du

Did this actually happen to you?

Would you like our complaint team to investigate the matter, perhaps?

Please let us know.

If you experience this kind of issue, please file a complaint here, and our team will try to help you out.

What do you say?

Dear Tatijuegos2024,

We’re sorry to hear about your experience. However, we’d like to highlight that, as stated in sections 2.8 and 3.4 of our Terms & Conditions — which all players agree to upon registration — creating multiple accounts is strictly prohibited:

2.8 «You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;»

3.4 «You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.»

We are a licensed casino and strictly follow all rules to ensure a fair and secure environment for every player.

To help us look into your specific case and provide a detailed response, please share the email address registered to your profile. You can do so here, via 24/7 Live Chat, or by emailing us at support@spinline.com.

Best regards,

Spinline Casino

Dear Delamovalen3,

Thank you for your review! We'd like to clarify that players from Spain are not restricted from registering or playing. However, as outlined in our Terms & Conditions, each player is allowed only one account:

2.8 «You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;»

3.4 «You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.»

Please share the email registered to your profile here, via Live Chat, or at support@spinline.com so our team can review your case in detail.

Best regards,

Spinline Casino

I næsten en måned har jeg forsøgt at bekræfte mine betalingsoplysninger og udbetale mine gevinster. Jeg har uploadet alle de nødvendige dokumenter hver gang, og jeg er stadig ikke blevet bekræftet i dag. Hver chat med supporten bringer et nyt "problem" op, og der sker ingenting.

Hello, have you been told what the problem is and why you are not verified? That would probably be the most important thing to find out? Do they keep asking you the same thing? It might be a good idea to "reply" to one of the casino posts in this thread and I believe they will write you back and maybe tell you more or address it more. 

I'll wait for a reply for now.

Hej, jeg spørger altid i chatten, hvad jeg skal gøre, og så gør jeg det. Så sker der ingenting i dagevis, og når jeg spørger igen, er der et nyt dokument, de vil have. Så uploader jeg det, og det hele starter forfra.

Then I would go ahead and file a complaint with us and our team will try to help you resolve your situation, would you be interested?

Dear Leensky,

Thank you for bringing this to our attention. That’s definitely not the experience we want for our players. We’d really like to get to the bottom of this, review your interactions with our support team, and make sure you receive a clear and complete response.

To proceed, please share the email address you used when registering on our site. You can provide this information here or reach out to us 24/7 via Live Chat or by email at support@spinline.com.

Remember, we’re always here and happy to resolve any misunderstandings that may arise.

Warm regards,

Spinline Casino

Dear Jaro,

Thank you for your involvement and assistance in helping to resolve this issue. We truly appreciate your support and the guidance you provide on the forum.

Please rest assured that we’ve seen the player’s comments and have already responded directly under their message to offer assistance. Now we’re waiting for the player to provide the email address used during registration so we can identify the account and proceed with a full investigation. Once we have the necessary details, we’ll be happy to follow up with a complete response regarding the situation.

Warm regards,

Spinline Casino