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Spinline Casino – generel debat (side 3)

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1 år siden
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Spinline Casino
6 måneder siden

Tak for dit svar, e-mailadressen er

Automatisk oversættelse:
Jaro
6 måneder siden

Ja, mange tak!

Automatisk oversættelse:
6 måneder siden

Dear Jaro,


Thank you for your involvement and assistance in helping to resolve this issue. We truly appreciate your support and the guidance you provide on the forum.


Please rest assured that we’ve seen the player’s comments and have already responded directly under their message to offer assistance. Now we’re waiting for the player to provide the email address used during registration so we can identify the account and proceed with a full investigation. Once we have the necessary details, we’ll be happy to follow up with a complete response regarding the situation.


Warm regards,

Spinline Casino

6 måneder siden

I am glad that you and the player are looking for a solution to this problem and I believe that it will be resolved. 

My fingers are crossed for all involved.🤞

Leensky
6 måneder siden

Dear Leensky,


Thank you for providing your email address. We will carefully review your situation and get back to you shortly. We appreciate your patience and cooperation in resolving this matter.


Warm regards,

Spinline Casino

Leensky
6 måneder siden

Dear Leensky,


Thank you for your patience! We have carefully reviewed your case and would like to provide a full response to clear up any misunderstandings.


Previous withdrawal requests were canceled because you were attempting to withdraw funds to a German IBAN, while your account is registered in Austria. As a result, you were sent four emails requesting that you provide a correct - Austrian - IBAN.


On May 29, you submitted a withdrawal request to an Austrian IBAN, after which a request was sent to you by our KYC department to complete the verification process. However, later you canceled that withdrawal and initiated a new one - today.


At this point, your verification has been successfully completed, and our team has sent you a confirmation email. There are no obstacles to processing your withdrawal, and you just need to wait for the funds to reach your account.


Please remember that we are always here to help you with any questions. You can also contact our 24/7 support team via Live Chat or email at [email protected].


If you have any further questions regarding this matter, we’ll be happy to assist.


Warm regards,

Spinline Casino

6 måneder siden

Det er meget vigtigt, at jeg også yder mit bidrag til denne sag.


I disse tider er det uacceptabelt at skulle vente flere dage på en udbetaling. Når Spinline reklamerer med, at udbetalinger vil blive behandlet inden for 24 timer, selvom dette ikke er virkeligheden, vildleder det spillerne. I modsætning hertil formår andre casinoer at behandle udbetalinger på 20 minutter eller mindre, selv i travle perioder og i weekender.


Jeg har ventet på min udbetaling på €200 siden 3. juni 2025. Jeg modtog en besked om, at udbetalingen bliver behandlet og vil blive krediteret min konto inden for 3 til 5 dage. Tirsdag bliver den fjerde dag, og jeg er nysgerrig efter at se, om det rent faktisk bliver den femte behandlingsdag.


Jeg har spillet på casinoer i et stykke tid, men jeg har aldrig skullet vente så længe på en udbetaling – fire dage. Dette er et alvorligt utilstrækkeligt udbetalingssystem.

Automatisk oversættelse:
solarzelle78
6 måneder siden

May I ask what payment method you used, please?

Surely keep us informed about how it goes, and I hope that you get your money as soon as possible.

solarzelle78
6 måneder siden

Dear Solarzelle78,


Thank you for contacting us! We would like to investigate your situation in more detail and provide you with a complete response regarding your case. Could you please share the email address you used during registration on our website?


You can provide this information here or reach out to us 24/7 via Live Chat or by emailing us at [email protected]. Our support team is always on hand and happy to help with any questions you may have.


Best regards,

Spinline Casino

4 måneder siden

spinland rep, i cannot register in your casino. It says email address not accepted which is weird. Its a yahoo address that I have used for 25 years daily

sdexcid
4 måneder siden

Try to use the "reply" button to write to them here, or write to their support.

sdexcid
4 måneder siden

Dear Sdexcid,

Thank you for reaching out to us! Could you please provide the full email address you used when attempting to register on our website? Once we have that information, we’ll check what might be causing the issue and get back to you as soon as possible with a complete response.

Please remember that we’re always here and ready to help. You can contact us with any questions 24/7 via Live Chat or email at [email protected].

Best regards,

Spinline Casino

4 måneder siden

Dear Sdexcid,

Thank you for reaching out to us! Could you please provide the full email address you used when attempting to register on our website? Once we have that information, we’ll check what might be causing the issue and get back to you as soon as possible with a complete response.

Please remember that we’re always here and ready to help. You can contact us with any questions 24/7 via Live Chat or email at [email protected].

Best regards,

Spinline Casino

4 måneder siden

[email protected]


I also spoke to live chat and they weren helpful.


They said try another browser which I did and same issue.


Then they said they would escalate the issue...that was over a week ago.

Redigeret
sdexcid
4 måneder siden

Dear Sdexcid,

Thank you for letting us know about the issue that occurs when registering with a Yahoo email. We have already forwarded the information to the relevant department and are working on resolving it.

You can register using a different email or wait for the Yahoo email issue to be resolved. We will keep you updated on the progress.

If you have any further questions, we will be happy to answer them.


Best regards,

Spinline Casino

sdexcid
3 måneder siden

Dear Sdexcid,

The issue has been resolved. If you haven’t registered yet on our website using another email address, you can now complete your registration with your Yahoo email.

Thank you for bringing this matter to our attention. If you have any further questions, please remember that you can reach out to us 24/7 via Live Chat or by email at [email protected].

Best regards,

Spinline Casino

12 3

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