Spinline Casino – generel debat (side 3)

Tak for dit svar, e-mailadressen er

Ja, mange tak!

I am glad that you and the player are looking for a solution to this problem and I believe that it will be resolved. 

My fingers are crossed for all involved.🤞

Dear Leensky,

Thank you for providing your email address. We will carefully review your situation and get back to you shortly. We appreciate your patience and cooperation in resolving this matter.

Warm regards,

Spinline Casino

Dear Leensky,

Thank you for your patience! We have carefully reviewed your case and would like to provide a full response to clear up any misunderstandings.

Previous withdrawal requests were canceled because you were attempting to withdraw funds to a German IBAN, while your account is registered in Austria. As a result, you were sent four emails requesting that you provide a correct - Austrian - IBAN.

On May 29, you submitted a withdrawal request to an Austrian IBAN, after which a request was sent to you by our KYC department to complete the verification process. However, later you canceled that withdrawal and initiated a new one - today.

At this point, your verification has been successfully completed, and our team has sent you a confirmation email. There are no obstacles to processing your withdrawal, and you just need to wait for the funds to reach your account.

Please remember that we are always here to help you with any questions. You can also contact our 24/7 support team via Live Chat or email at support@spinline.com.

If you have any further questions regarding this matter, we’ll be happy to assist.

Warm regards,

Spinline Casino

Det er meget vigtigt, at jeg også yder mit bidrag til denne sag.

I disse tider er det uacceptabelt at skulle vente flere dage på en udbetaling. Når Spinline reklamerer med, at udbetalinger vil blive behandlet inden for 24 timer, selvom dette ikke er virkeligheden, vildleder det spillerne. I modsætning hertil formår andre casinoer at behandle udbetalinger på 20 minutter eller mindre, selv i travle perioder og i weekender.

Jeg har ventet på min udbetaling på €200 siden 3. juni 2025. Jeg modtog en besked om, at udbetalingen bliver behandlet og vil blive krediteret min konto inden for 3 til 5 dage. Tirsdag bliver den fjerde dag, og jeg er nysgerrig efter at se, om det rent faktisk bliver den femte behandlingsdag.

Jeg har spillet på casinoer i et stykke tid, men jeg har aldrig skullet vente så længe på en udbetaling – fire dage. Dette er et alvorligt utilstrækkeligt udbetalingssystem.

May I ask what payment method you used, please?

Surely keep us informed about how it goes, and I hope that you get your money as soon as possible.

Dear Solarzelle78,

Thank you for contacting us! We would like to investigate your situation in more detail and provide you with a complete response regarding your case. Could you please share the email address you used during registration on our website?

You can provide this information here or reach out to us 24/7 via Live Chat or by emailing us at support@spinline.com. Our support team is always on hand and happy to help with any questions you may have.

Best regards,

Spinline Casino

spinland rep, i cannot register in your casino. It says email address not accepted which is weird. Its a yahoo address that I have used for 25 years daily

Try to use the "reply" button to write to them here, or write to their support.

Dear Sdexcid,

Thank you for reaching out to us! Could you please provide the full email address you used when attempting to register on our website? Once we have that information, we’ll check what might be causing the issue and get back to you as soon as possible with a complete response.

Please remember that we’re always here and ready to help. You can contact us with any questions 24/7 via Live Chat or email at support@spinline.com.

Best regards,

Spinline Casino

jennjennca@yahoo.com

I also spoke to live chat and they weren helpful.

They said try another browser which I did and same issue.

Then they said they would escalate the issue...that was over a week ago.

Dear Sdexcid,

Thank you for letting us know about the issue that occurs when registering with a Yahoo email. We have already forwarded the information to the relevant department and are working on resolving it.

You can register using a different email or wait for the Yahoo email issue to be resolved. We will keep you updated on the progress.

If you have any further questions, we will be happy to answer them.

Best regards,

Spinline Casino

Dear Sdexcid,

The issue has been resolved. If you haven’t registered yet on our website using another email address, you can now complete your registration with your Yahoo email.

Thank you for bringing this matter to our attention. If you have any further questions, please remember that you can reach out to us 24/7 via Live Chat or by email at support@spinline.com.

Best regards,

Spinline Casino

Det er i bund og grund et casino med et stort udvalg af spil. Bekræftelsesprocessen kunne være hurtigere. Jeg har ventet i to dage på, at min indbetalingsbekræftelse skulle være gennemført, så min udbetaling kunne behandles. Jeg foretog mine første to indbetalinger med Apple Pay, som har mit Visa-debetkort knyttet til. Derefter indbetalte jeg direkte med Visa-debetkortet. Visa-kortet ser ud til at være verificeret, men Apple Pay-indbetalingen (med det samme kort) skal nu verificeres separat. Der er casinoer, der håndterer dette hurtigere og bedre.

Jeg venter nu på, at min bekræftelse og udbetalinger er behandlet.

Jeg holder dig opdateret om, hvor lang tid verifikationen tog, og hvordan udbetalingen gik.

Hi, thanks for the information about casinos and their processes. If it doesn't take too long, it's not so bad, although I understand that I would also expect a card linked to Apple Pay to be verified. But these are two different payment methods, so maybe that's why you have to do it again.

I'll wait for your update and hope it's positive.

Good luck. ☘️

Hej,

Nu ved jeg hvilken transaktion det er.

Jeg valgte Apple Pay igen til den 3. indbetaling og blev omdirigeret til indbetalingssiden.

Der dukkede en fejlmeddelelse op (formodentlig betaling afvist), og jeg blev bedt om at indtaste mine kreditkortoplysninger, hvilket jeg gjorde.

Beløbet blev betalt med mit Visa-debetkort og ikke via Apple Pay.

I morges modtog jeg endnu en e-mail fra KYC, der anmodede om et skærmbillede af min Apple Pay Wallet, der viste denne transaktion. Det kan jeg ikke gøre, fordi beløbet blev debiteret direkte efter, jeg indtastede mine kreditkortoplysninger.

Jeg har nu uploadet endnu en oversigt over alle 6 transaktioner fra min konto, samt en opgørelse for hver enkelt transaktion.

Jeg er nysgerrig efter at se, hvordan dette udvikler sig, og jeg vil holde jer opdateret.

Hvis casinoet læser dette, er mit brugernavn hos Spinline MASNON

Med venlig hilsen, Stephan

You did the right thing. If it doesn't show up on Apple Pay but on your regular bank statement, it's good that you sent it. I believe it will be resolved soon, and if not, we will try to help you.

I will wait for your next message.

Mange tak for din hjælp. Jeg vil poste alle opdateringer her.

Med venlig hilsen

Right, I will be here if anything. 🙂