Sportuna Casino – generel debat (side 4)

Hvad venter vi på? Det er 16 dage siden, at jeg har indsendt en klage over, at Sportuna lukker supportchatten uden at svare mig. Skal vi gøre noget eller ej?

You at Casino Guru should see how serious this situation is. People trust your site and you give a rating of 8.1/10 to a platform that has been holding funds for over 16 days? and I have received nothing. The chat support has hung up on me and the emails I receive are all vague or automated. This is unacceptable. I ask you to immediately contact the relevant authority, such as Curaçao or Rabidi, so that an investigation can be opened or serious action taken. After all this time, I still have not received my money. It is absurd that a site like this still has a positive rating."

the thing that really makes me nervous is that instead of giving answers or helping you, they send you automatic messages where they say that there are a high number of requests and they make you wait forever

Det virker som svindel for mig, og ingen hjælper mig med at få mine penge, og jeg bliver virkelig skuffet over alle.

Hi, and thank you for your messages.

I understand you’re upset. Waiting for your money and getting vague replies is frustrating. But please allow me to clarify how the complaint process works, because posting multiple angry comments won’t help move things forward.

Once a complaint is created, each party—the player and the casino—has up to 7 days to reply. That means up to 7 days total can pass just for the first round of communication. Only after this step can we properly assess what’s going on and ask further questions or escalate the case.

In your case, the complaint is still in its early phase. If you check the complaint page, you’ll see a timer showing how much time is left for each side to respond. I recommend using that as your guide rather than venting here, which doesn’t help your case or move things faster.

As for the 8.1 rating, we don’t change scores based on one unresolved complaint, especially when it hasn’t even reached the evaluation stage. If the issue proves serious and part of a wider pattern, the rating will be reviewed accordingly. We are sorry the casino is delayed, but the safety index expresses whether you get paid—not how quickly—at the end of the day. This is not very common knowledge.

For now, the best thing you can do is wait. I know that’s hard, but please let the process work.

Okay, jeg venter i dag, vi er 17 dage gamle... ingen svar og ingenting overhovedet. Lad os se, om jeg skal vente til 2027.

I also spot the complaint discussion; at least I can assure you that Dominika will take a closer look. At this point, we must hope for a fair outcome, although I understand that facing such a situation must be very stressful.

Hej, hvad betyder et retfærdigt resultat? Jeg skal have 100% af mine penge, fordi jeg vandt, og jeg har ret til at hæve mine gevinster, ikke?

Hello, good question. let me explain further; it is a bit of theroetical matter. 🙂

I meant that the situation is obvious for you, but perhaps the casino has something else to say. I won't say, "Of course you must be paid," since no one knows what will happen next. In this context, "fair" means that you receive what you rightfully deserve. However, I do not intend to imply that I expect any kind of issue on your side, just being cautious. Don't worry about it, please. It's just warding.

Godmorgen, efter 20 dage modtog jeg den første udbetaling på €136 i morges kl. 8. Jeg fortrød mening, de betalte mig. Det eneste, der mangler, er at modtage den anden udbetaling på €86. Under alle omstændigheder betaler de.

Good day to you. That's great! I mean, it could be much better, painless, but since you had to go through the complaint, I bet getting the money is always a positive outcome.

I'd say that maybe this casino has been struggling with the withdrawal capacities and this is the result. Well,

I honestly hope the last part is much quicker!

Jeg må skrive endnu en negativ oplevelse fra Sportun. Jeg indbetalte 17.000 CZK og vandt 53.000 CZK. Jeg ville hæve 48.000 CZK, og de sagde, at jeg havde overskredet den daglige udbetalingsgrænse. Jeg skrev til hatten, hvor de fortalte mig, at det maksimale udbetalingsbeløb bestemmes i henhold til de indbetalte midler og brugte bonusser, og at jeg er berettiget til 3 udbetalinger om ugen, maks. 20.000 CZK efter 24 timer. Da jeg skrev til min VIP-manager om mit problem, hvad var det, hvis jeg ikke kan hæve mine penge med det samme, og han ikke engang skrev tilbage til mig, ellers skrev han tilbage lige efter mine svar...

Udbetaler Sportuna gevinster, eller er det bare svindel? Jeg kan ikke engang finde licenserne på deres hjemmeside. Kan nogen hjælpe mig? Jeg hævede 500 euro den 17. og vil gerne vide, om disse penge vil blive sendt til mig, eller er det bare svindel?

Det er ret irriterende, de fleste VIP-managere er ikke umiddelbart tilgængelige, når sådanne problemer opstår. Men hvis de har deres begrænsninger, så bliver du nødt til at holde dig til dem.

Men hvis du har en VIP-manager, bør du så have en højere grænse?

Hey, according to the safety index this casino should not be a scam. 

As far as the license is concerned, they have Comoros. 

Since you only withdrew money the day before yesterday and the weekend was now two days during which most casinos do not process money, I would try to be patient and wait what happens next. 

Is this your first casino withdrawal or not?

Hej alle sammen, kan nogen fortælle mig, om Sportuna-udbetalingerne rent faktisk når frem til jer, eller om det bare er svindel?

See the reply above, please.

I made a €500 deposit on Sportuna Casino, and the money never appeared in my account. It’s been days, and I still haven’t received any refund or proper explanation.

I contacted their support several times, and all I got were copy-paste responses like "wait a few more days" or "contact your bank." But my bank already confirmed that the payment went through successfully on their side.

I also asked for proof of transaction cancellation or processing failure so I could give it to my bank, but they refused to provide anything clear. Their communication is slow, unprofessional, and completely unhelpful.

This feels like a scam. They are keeping my money without any transparency. I’m warning others here.

Stay far away from Sportuna — they don’t protect players or handle money issues seriously.

This situation is really unfortunate, and if your bank confirmed the transaction, it surely should be on the casino's side, and they should investigate it properly.

Have you sent them the confirmation of the transaction from your bank? What did they say to that?

Problemet med Sportuna er, at der er folk, der håndterer din anmodning. Jeg havde helt sikkert også kommunikationsproblemer med dem, nu har jeg en VIP-manager, men han arbejder selvfølgelig ikke 24/7. Og hvad angår udbetaling af penge, sender jeg dem til min bankkonto, og inden for 3 dage efter anmodningen har jeg dem på min konto. Og hvad angår betaling, gør jeg det via kreditkort, og pengene er der med det samme.