Xon Bet Casino – generel debat (side 3)

Thanks for the detailed reply. I saw that you tried to open a complaint with us, and Tomas apparently sent an explanation as to why he closed it. I asked him about it, and he said that this is quite common, and that in this case, the bonus terms were applied normally. Since I don't handle complaints, I can only give my opinion, and it seems that your complaint will not be accepted by us since it has been rejected twice.

However, you wrote that you also lodged a complaint with the licensing authority, so I would be grateful if you could let me know what they said. 

Unfortunately, there was nothing more we could do on our part.

I am sorry.

Jeg har store problemer med at bekræfte min identitet på Xonbet. Kan nogen hjælpe mig?

Hello, could you please help us understand what specific problems are troubling you in this casino? Maybe then we can come up with something specific, too. No need to worry; just describe the situation the best you can, and if something odd rises up, we can discuss it further.

Hej alle ... Xon Bet online casino har sat mig i stå i ugevis. Min konto blev bekræftet. Efter min udbetalingsanmodning skal jeg bekræfte den igen, og denne bekræftelse bliver ved med at blive afvist eller mislykket. Kan nogen hjælpe mig? Hvad kan jeg ellers gøre?

Does it mean that you have had some successful withdrawals from this casino before?

Sometimes, additional verification is requested when it comes to larger amounts, you know, so perhaps that is the reason.

When exactly did you verify yourself for the first time, please?

I sidste uge blev bekræftelsesprocessen afsluttet, men så blev jeg informeret om, at min udbetalingsanmodning var mislykkedes på grund af tekniske problemer, og at de arbejdede flittigt på den. Jeg anmodede straks om en ny udbetaling (€1900), og pludselig krævede de en ny bekræftelse. Jeg havde tidligere modtaget to udbetalinger (€200 og €500), som ankom til min konto uden problemer efter to dage. Bekræftelse var ikke nødvendig eller anmodet om for disse udbetalinger.

Jeg føler mig som om jeg bliver trukket med. Hvad kan jeg gøre?

Please wait now until your complaint is moved forward, and if you have any updates for us, please let us know.

Have you already sent everything they requested?

Ja, jeg sendte alt, hvad der blev anmodet om, nu for fjerde gang.

Jeg har aldrig indbetalt penge med det kort, du beder om. Hvor har du fået dette kortnummer fra? Jeg har indbetalt penge fra min Revolut-konto med mit Visa-kort. Alt dette blev bekræftet. Hvad er problemet? Er I svindlere? Hvis dette ikke løses hurtigst muligt, bliver jeg tvunget til at forfølge andre muligheder. Jeg har altid været meget tilfreds med jeres service, men nu tror jeg, at I bare prøver at tilbageholde mine penge. Bevis venligst, at jeg tager fejl.

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Xon Bet Support < support@xon.bet > skrev fre. d. 24. april 2026 kl. 13:16:

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Hej Katharina!

Tak for at du kontaktede online casinoets kundesupport.

Kontobekræftelsen blev afvist, fordi kortfotoet var sløret. Upload venligst følgende dokumenter til bekræftelsessiden: bankkort, **********76, et foto af bankkortet eller en kontoudtog i PDF-format, der viser kortnummeret og kortholderens navn. Hvis den angivne kontoudtog i PDF-format ikke indeholder et felt med kortoplysninger, accepterer vi den stadig, så længe kortholderens navn og den indbetaling, der er foretaget med dette kort, er tydeligt synlige på vores hjemmeside.

Hvis du har spørgsmål, er du velkommen til at kontakte os. Vi er altid klar til at hjælpe.

Med venlig hilsen,

Lili, kasinodirektøren.

126778

Spil nu

Cillian

2026-04-24 15:20:07

Hej Katharina. Tak fordi du er blevet medlem af vores spilleklub! Jeg kontakter dig efter vores sidste samtale. Du anmodede om bekræftelse. Dit kortfoto, 535299**3876, blev afvist på grund af sløring. På grund af den dårlige kvalitet kan vi desværre ikke bekræfte de oplysninger, der kræves for at bekræfte din betalingsmetode. Tag venligst et nyt billede, og upload det igen. Bemærk venligst følgende retningslinjer: Billedet skal være skarpt, og de første 6 og sidste 4 cifre i kortnummeret samt kortholderens navn skal være tydeligt læselige. Undgå refleksioner fra blitz eller lamper på kortets overflade. Alle fire hjørner af kortet skal være synlige på billedet. Du kan uploade et nyt billede i bekræftelsessektionen på din profil. Når vi modtager et tydeligt billede, kan vi afslutte bekræftelsesprocessen. Hvis du har spørgsmål, skal du blot svare på denne besked! Vi er altid glade for at hjælpe. Hav en god dag!

Katharina Franke

2026-04-24 19:52:25

De havde allerede bekræftet min konto; jeg foretog aldrig en indbetaling hos dem med det kort, jeg nu skal bekræfte.

Liana

2026-04-24 19:52:50

Hej, Katharina!

Liana

2026-04-24 19:52:58

Vent venligst et øjeblik, jeg vil tjekke oplysningerne.

Katharina Franke

2026-04-24 19:53:12

Min konto blev verificeret, så ville jeg hæve mine gevinster, og den var ikke længere verificeret.

Liana

2026-04-24 19:54:45

Du er blevet bedt om at bekræfte dit kort 535299******3876. Da dit tidligere uploadede billede var sløret, blev det ikke accepteret. For at bekræfte dit kort skal du uploade et billede af et fysisk kort eller en bankudskrift, der viser kontohaverens fulde oplysninger, BIC og navn. Hvis kortoplysningerne er på forskellige sider, bedes du sende os en udskrift i PDF-format, så vi kan identificere kortholderen nøjagtigt.

Katharina Franke

2026-04-24 19:54:47

Jeg foretog indbetalingen igen fra min Revolut Bank-konto med mit Visa-kort, som blev bekræftet. Uanset hvad jeg downloadede, blev det aldrig accepteret.

Katharina Franke

2026-04-24 19:56:14

For at gentage, jeg foretog ikke en indbetaling med kortnummer 535299******3876.

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Hello, I just wanted to add that the casino support isn't here. So, we don't have a way to respond to card requests or any other information that the casino sends directly to you on the Casino Guru public forum. Those answers from the casino, on the other hand, would help your complaint more.

As was said, you need to be patient and wait for the complaint to proceed further.

I understand it's challenging, of course.

Very disappointing experience with XON Bet Casino.

Depositing money took literally 10 seconds, but withdrawing my winnings has turned into a nightmare. I won around €600 and have now been stuck in the verification process for more than a week with no real progress.

My documents were rejected multiple times despite being perfectly clear, high quality, and fully compliant with their requirements. Every time I contact support, I receive generic copy-paste responses with no concrete explanation of what is supposedly wrong.

I submitted:

passport photos;

selfies with my ID;

Skrill account proof;

Skrill transaction screenshots.

Even after carefully correcting and resubmitting everything, they continue asking me to repeat the process without properly specifying the issue.

The most frustrating part is the lack of transparency: they simply say things like "verification failed" or "security requirements" instead of clearly explaining what needs to be fixed.

At this point it feels like an endless KYC loop designed to delay withdrawals as much as possible.

Support always says "please wait 24–48 hours," but those deadlines keep passing without resolution.

I have already escalated the case publicly because this experience has seriously damaged my trust in this casino.

Be very careful before depositing here. Deposits are instant, but withdrawals appear to become a completely different story.

Hello, I see you're having trouble with verification. If the casino keeps asking you to send documents over and over again without telling you what’s wrong, then I completely understand how you feel.

However, whenever verification fails, do they ask for all the same documents, or just one specific one?

I see your complaint is already being processed, so if you continue to have trouble, our team will try to help you.

They reject my documentation second time.. now they say i didnt provide passaport photo and selfie with passaport when i literally send it! Then they ask for a proof of skrill identity and screenshot of the 20 eur deposit (thats literally stupid when anyine can make a deposit, like i cam ask a friend or a mom to deposit my account but ok) i send a print of my skrill profile where you can see my name, email, id and send a screenshot of the 20 eur transaction but on skrill the tarnsacatip doesnt display the account holder name on that transaction just say the merchant and the value, so i send them both screenshots of transaction and id profile screenshot. Already 7 days and nothing happens. I have verificated my account so many times in other casinos and never but never have seen nothing like this.. 7 days to reject 2 times and always 48 or more hours to have one reply, just feels like they deelay all the process to make plays spend their account money. This is literally a very bad casino. Im already taking prociding with Curacao where they have their license

Hello,

Thank you for your response.

I completely understand and respect the KYC process. I have verified accounts successfully on many other casinos before and never had issues like this.

Here is the timeline and explanation of what happened:

- First submission (Tuesday):

I submitted my passport photos as requested. The casino later rejected them saying the passport photos were blurry.

- Second submission (Thursday):

I carefully retook everything with much better quality and made sure all details were perfectly visible and readable.

I submitted:

• new passport photos;

• a selfie holding my passport clearly visible;

• Skrill account screenshots showing my name, ID/email;

• Skrill transaction screenshots related to the deposit.

Despite this, the verification was rejected again with generic responses saying "missing documents (passport selfie)" even though I literally uploaded the selfie with my passport.

The Skrill issue is also extremely confusing:

- Skrill displays the account information and transaction history in separate sections.

- I provided screenshots of both:

• my Skrill account/profile showing my personal information;

• and the deposit transaction.

The casino keeps repeating generic responses without specifically explaining what is allegedly wrong with the submitted files.

What concerns me most is that:

- I am cooperating fully;

- I have repeatedly re-uploaded everything requested;

- yet I continue receiving vague copy-paste responses instead of precise instructions.

Also, regarding the deposit verification:

in many casinos only the ID page is required. Even if someone hypothetically received help funding their Skrill account from a family member or friend, that does not automatically mean fraud or justify endless verification loops.

At this stage I simply want:

- a proper manual review;

- a clear explanation of what exact document is supposedly insufficient;

- and fair completion of the verification and withdrawal process.

Thank you for your assistance.

This the documentation i send to them this is to you see how on porpuse they are rejection them just to delay the 600 wur payment. They say this passport photo is blurry... and then they said with this skrill selfie and this skrill screenshots they cant verify the skrill account is mine..... so should i laugh or should i cry?

They say this passport selfie is blury.....

Im trying to sumbit here my passport selfie but i think i cant

Well, if the passport is blurry and you sent it to them again and are having trouble, then that’s something our team will have to look into. It would be good to see it, but definitely don’t post such things on a public forum to prevent your information from being misused or anything like that. Keep your personal info safe, and you’ll handle these issues with our team in a complaint where they can handle things privately so that no one but our team and you can see them.

I believe that if you’re stuck in this vicious cycle and don’t know what to do anymore, it’s frustrating. It would be for me, too. The same goes if we’re talking about a Skrill account. I know these things can sometimes cause problems, but the casino should think about that.

That’s why I recommend waiting and writing everything necessary to the resolver, and as I mentioned, our team will look into it, and I believe we’ll be able to help you. 

If there are any further updates, feel free to share them with me as well. 

I’ll keep my fingers crossed for you.🤞

Hello, thanks for reply. Today day 10 they rejected my validation for the 3 time.. at this point i dont care about my perosnal information since i send my personal documentation to a casino that is supiscious.. for the 1 rejectio they sais blury when i make a perfect photo all 2 other rejection they keep saying i dont uploaded the selfie with passaport even i do it even when i carefully do it.. this time i also take screenshots when uploading i ask the support to send me a proof that my documents were all uploaded but of course they said they cant do it... of course not we players have to do everything and wait and nothing happens.. i really dont know what to do, they dont even care.. always say the same things, never send me proof of nothing.. what is this?