Tak for det detaljerede svar. Jeg så, at du forsøgte at oprette en klage hos os, og Tomas sendte tilsyneladende en forklaring på, hvorfor han lukkede den. Jeg spurgte ham om det, og han sagde, at dette er ret almindeligt, og at bonusvilkårene i dette tilfælde blev anvendt normalt. Da jeg ikke håndterer klager, kan jeg kun give min mening til kende, og det ser ud til, at din klage ikke vil blive accepteret af os, da den er blevet afvist to gange.
Du skrev dog, at du også har indgivet en klage til licensmyndigheden, så jeg ville være taknemmelig, hvis du kunne fortælle mig, hvad de sagde.
Desværre var der ikke mere, vi kunne gøre fra vores side.
Jeg er ked af det.
Thanks for the detailed reply. I saw that you tried to open a complaint with us, and Tomas apparently sent an explanation as to why he closed it. I asked him about it, and he said that this is quite common, and that in this case, the bonus terms were applied normally. Since I don't handle complaints, I can only give my opinion, and it seems that your complaint will not be accepted by us since it has been rejected twice.
However, you wrote that you also lodged a complaint with the licensing authority, so I would be grateful if you could let me know what they said.
Unfortunately, there was nothing more we could do on our part.
I am sorry.
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