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5 måneder sidenOriginalOversættelse
I asked them to close my account 5 months ago and stated that I have a gambling problem. Still my account is open. I repeatedly ask them to close my account. This is what they reply.


"Thank you for reaching out.


Please note that account cancellations cannot be processed manually through our system. However, if there is no login activity on your account for a continuous period of three (3) months, the membership will be automatically terminated.


We appreciate your understanding and are here to assist if you have any further questions.


Wishing you a pleasant day ahead."

If we ask them the question that how the person with gambling problem can wait 3 months. So, these are real scammer targeting vulnerable people.
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  • No Responsible gambling.
  • Poor customer support
  • No following community guidelines
  • Scammers
10 måneder sidenOriginalOversættelse
I ask them to self exclude me 3 weeks ago but still they have not process my request. I email them many times still my account is open. I don't know how they have such a high rating especially without responsible gambling option.
  • Low withdrawal limit
  • Poor costumer support
  • No responsible gambling
  • Long withdrawal process
11 måneder sidenOriginalOversættelse
No responsible gambling tool. I ask them to closed my account 2 weeks ago. Still my account is open. Even i emailed them 5 times. And customer support say " sorry for the delay in process your request ".
  • No responsible gambling tool
  • Poor customer support
  • Low withdrawal limit
  • Long withdrawal processing
11 måneder sidenOriginalOversættelse
No responsible gambling tool. I ask them to closed my account 1 weeks ago. Still my account is open. Even i emailed them 5 times. And customer support say " sorry for the delay in process your request ".
  • Low withdrawal limit
  • No responsible gambling
  • Poor customer support
11 måneder sidenOriginalOversættelse
No responsible gambling. I email them to close my account permanently a weak ago, still my account is open. Even after confirming them in the follow up email. When I chat with the costumer service, they said, sorry for the delay, they will expedite the process.

Even their partner casino. All my account is still open. They do not understand the meaning of responsible gambling. Still they have the high rating on casino guru.
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11 måneder sidenOriginalOversættelse
Speaking from Canada. Beware of this and their partner casino. They are scammers

First thing I don't know how they have 9.8 rating on casino guru. With so many complaints. They are real scammers. For just $750, I don't know why they take so long for withdrawal.

There is no responsible gambling here. I closed my account with them long time ago with the same reason. Still i receive email from them and their partner casino that my account is reopen, I don't know why. I thought, let's give it a try. I manage to win around $4000. But there daily withdrawal limit is just $750. Because of their lengthy withdrawal i lost all the money but still $750 is in the process of withdrawal which is still showing pending. I don't know if I will ever receive my withdrawal or not. I just decided to closed my account again and donated $750 to them so that they can become rich.

Their partner casino all are same. So, beware of these scammers.
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  • Nothing positive
  • Still does not receive my withdrawal
  • Games freezing
  • Poor customer service
1 år sidenOriginalOversættelse
Fastest withdrawal I have ever seen. I withdraw small amount and it was quick, within 5 mins. I am not sure about the big amount. Besides, RTP is great.
  • Fastest withdrawal
  • Good RTP
Fresh Casino
1 år siden
Hello, dear player! Thank you so much for your fantastic review! We’re thrilled to hear that you had such a fast withdrawal experience and that you’re happy with the RTP. We always strive to provide our players with the quickest and most seamless service, and it’s great to know that we’re meeting your expectations.If you ever have any concerns or questions, don’t hesitate to reach out to our support team.

Thanks again for your feedback, and we wish you the best of luck with your future gaming!

Best regards,
Fresh Casino
1 år sidenOriginalOversættelse
Very low RTP. And They don't have any responsible gambling options. No option to close account permanently.
  • Very Low RTP
  • No responsible gambling option
CasinoTogether
1 år siden
Hello,

We're sorry to hear about your disappointment.

Games of chance are by definition unpredictable, so we're sorry that luck wasn't on your side.
Our average payout rate is 95%. Please note that each game provider sets the payout rate.

We note that your customer service department has offered you a 40 CAD bonus to give you another chance, so please feel free to accept this bonus in your cashier.

Finally, we have a number of solutions in our responsible gaming policy:
- Freeze your account from your player account for 1 to 30 days
- Set a deposit limit per day/week/month
- Request permanent closure of your player account by e-mail

If you have any questions on this subject, please do not hesitate to contact our customer service department.

Best regards,

Loan
CasinoTogether
1 år sidenOriginalOversættelse
Almost zero RTP. Long verification process. I don't know how long they will take to process withdrawal if their verification process is long. And also,you can not verify your account untill you request withdrawal.
1 år sidenOriginalOversættelse
They seems like scammers. Limited customer service. Withdrawal service is disabled untill account is verified. And to verify account. They want bank account statement with SWIFT/IBAN number on it. In canada, SWIFT/IBAN number is not shown on bank statement. Also, they don't accept cable, internet bill as proof of address. So, It is not possible to verifying account from canada. I think, they just want you to deposit money into their casino and And will not pay if you wanna Withdrawal because of these unrealistic requirements.
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